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Tsukino Yado Sara

4.0 star property

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Garden
Hollywood Style Twin Room, Private Open-Air Bath
Garden
Public bath
Premium Room, Private Open-Air Bath

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
588-1 Yumoto, Hakone, Kanagawa, 250-0311
  • Tenzan Onsen
    ‪2 min drive‬
  • Hakone Open Air Museum
    ‪10 min drive‬
  • Hakone Kowakien Yunessun
    ‪11 min drive‬

Room options

View all photos for Premium Room, Private Open-Air Bath

Premium Room, Private Open-Air Bath

Premium Room, Private Open-Air Bath

  • 51 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Deluxe Triple Room, Private Open-Air Bath

Deluxe Triple Room, Private Open-Air Bath

Deluxe Triple Room, Private Open-Air Bath

  • 45 sq m
  • Mountain view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Triple Room, Private Open-Air Bath

Triple Room, Private Open-Air Bath

Triple Room, Private Open-Air Bath

  • 36 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

Premium Room, Private Semi-Open Air Bath

  • 58 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Double Room, Private Open-Air Bath

Double Room, Private Open-Air Bath

Double Room, Private Open-Air Bath

  • 29 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Japanese Western Style Room, Private Open-Air Bath

Premium bedding, in-room safe, desk, free WiFi

Japanese Western Style Room, Private Open-Air Bath

  • 58 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

View all photos for Hollywood Style Twin Room, Private Open-Air Bath

Hollywood Style Twin Room, Private Open-Air Bath

Hollywood Style Twin Room, Private Open-Air Bath

  • 36 sq m
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Hakone Kowakien TEN-YU

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, (1474)
The price is €398
for 1 room
3 Jul - 4 Jul
Hakone Kowakien TEN-YU

About this property

Tsukino Yado Sara

Ryokan in Hakone with spa services and a 24-hour front desk
This ryokan features a restaurant, spa services, and a 24-hour front desk. WiFi in public areas is free.
Tsukino Yado Sara offers 56 accommodations with safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers, spring water baths, slippers, and toilets with an electronic bidet. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe).
Our customers tell us they can't get enough of the helpful staff at Tsukino Yado Sara. During your stay, you're just a quick walk from Hakone Toy Museum. You'll find features like free WiFi in public areas, plus a restaurant and spa services.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Services include luggage storage
  • 12 minutes by car from Hakone Kowakien Yunessun and 8 minutes from Fuji-Hakone-Izu National Park
There's a restaurant on site. Public spaces have free WiFi. Tsukino Yado Sara also features spa services and an elevator.

Smoking is allowed in designated areas at this 4-star Hakone ryokan.

Tsukino Yado Sara has a restaurant on site.

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • In the mountains

Spa

  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Spa services
  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Disposable personal items are available in the lobby.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 6 and younger are not allowed at this property. All guests older than 6 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • Children 6 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tsukino Yado Sara Hotel Hakone
Tsukino Yado Sara Hotel
Tsukino Yado Sara Hakone
Hotel Tsukino Yado Sara Hakone
Hakone Tsukino Yado Sara Hotel
Tsukino Yado Sara Inn Hakone
Tsukino Yado Sara Inn
Tsukino Yado Sara Hakone
Ryokan Tsukino Yado Sara Hakone
Hakone Tsukino Yado Sara Ryokan
Ryokan Tsukino Yado Sara
Tsukino Yado Sara Ryokan
Tsukino Yado Sara Hakone
Tsukino Yado Sara Ryokan Hakone

Tsukino Yado Sara Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 134 out of 194 reviews
Rating 8 - Good. 47 out of 194 reviews
Rating 6 - Okay. 6 out of 194 reviews
Rating 4 - Poor. 5 out of 194 reviews
Rating 2 - Terrible. 2 out of 194 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. In room hot bath / SPA very nice. As well as the private SPA that was fantastic. Food, well it is an acquired test, Japanese all the way. Very beautiful, but not so much for us. Free drinks and snacks a great perk.
Stayed 2 nights in Feb 2025

8/10 Good

Poon

Travelled with family
Liked: Amenities, property conditions & facilities
Our room had a private hot-tub with a spectacular mountain view which made us a surprise. Reception staff couldn't understand English but they were helpful and cheerful. The meals (especially the breakfast) that provided by restaurant are remarkable. Food quality is good. Restaurant staff are very cheerful too. In the lobby area, one of the hotel staff felt annoying while she was cleaning up the complimentary drinking machines that we accidentally messed up by pouring the tea to the table. I suggested her to hang up a sign to stop the guests to use the machines while she is doing the clean up or refill job. I said sorry in Japanese about my messed up but she didn't response to me. I hope the hotel should provide more training to the staff who works in the lobby area. They all represent the hotel.
Stayed 2 nights in Dec 2024

10/10 Excellent

Andy

Stayed 1 night in Jan 2025

10/10 Excellent

Kim

Stayed 1 night in Nov 2024

10/10 Excellent

Marius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay included breakfast and dining and the food was amazing. The hotel also has public onsen as well 2 private ones. It was very clean and the service was amazing.
Stayed 3 nights in Nov 2024

10/10 Excellent

Salil, Edison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, care for customers and amenities. 24 hours of hot and cold drinks available
Stayed 2 nights in Nov 2024

10/10 Excellent

Fan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Hot springs are great. Breakfast is excellent. The view is beautiful. Very easy access to the train and bus.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ying, Sugar Land

Liked: Property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great for an Onsen experience with a view. Private and public Onsen are available with ice cream. Plus all you can drink liquor makes it a deal.
Stayed 1 night in Nov 2024

10/10 Excellent

Laura

Stayed 2 nights in Nov 2024

10/10 Excellent

Julia, Thousand Oaks

Liked: Cleanliness, staff & service
The breakfast was excellent.
Stayed 4 nights in Oct 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Only thing is that there was no wash clothes. The view by the river is spectacular. The breakfast was an art piece If you cannot walk to town , it may be hard bc not easy to get a cab. The town closes by 5pm so if you do not order dinner at the hotel ahead, u maybe eating at Lawson.
Stayed 1 night in Nov 2024

10/10 Excellent

Jorge, Cumming

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in the Hakone area. The bus and train stations are a bit of a walk but well within reasonable distance. The hotel was clean and the rooms were comfortable. I would stay here again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Diana

Travelled with family
Liked: Amenities, property conditions & facilities
All the staff alwas super nice. The tradidional breakfast was also amazing
Stayed 1 night in Nov 2024

8/10 Good

Francesca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and the hotel was comfortable. We enjoyed the private open air bath in our room.
Stayed 1 night in Oct 2024

10/10 Excellent

Kwok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Erica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Best hotel I've ever stayed at.
Stayed 2 nights in Oct 2024

6/10 Okay

Nikoletta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The people and service were lovely. My low score comes from my disappointment with the cleanliness and overall condition of the hotel. Our room looked like it was quite worn out. Additionally, the private tub while nice, was surrounded by mould. If I were to come back to Hakone, I would skip staying here.
Stayed 2 nights in Oct 2024

10/10 Excellent

Shamila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay in Hakone

Very traditional, modern hotel with both private and public onsen located about 10 minutes walk from station. The half board offered was traditional set meal. Staff were wonderful though very limited English.
Stayed 1 night in Oct 2024

10/10 Excellent

John, Concord

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel. Tsukino is an interesting and successful synthesis of traditional ryokan atmosphere with modern facilities. While my room comes with TV, fridge, western-style couch, a king sized bed, and a modern bathroom, the rest of the decoration is Japanese in style. The room also comes with a tube in the balcony. The balcony faces a very steep hill with dense foliage around 40 feet away. Thus I was able to take my baths in open air with ensured privacy. The 6th floor of the hotel offers one public onsen for men, one public onsen for women. For folks who are not used to bathing in public, the hotel also offers 2 private onsens on first come first serve basis. For those who have not done onsen before, I recommend limiting the first few onsen sessions to no more than 10 minutes. Beyond 10 minutes, the gas that comes with the hot spring water may make you light-headed. The dinner, that is included with the room, is a 4 course extravaganza. The first course is a combination of vegetables, eggs, and pickled vegetables. The second course is sashimi. The main course is your choice of beef shabu shabu or seafood shabu shabu. The final course is some simple Japanese deserts. The dinner also comes with free drinks for up to 70 minutes. For snacks, the hotel supplies each room with 4 cookies and 2 bottles of water each day. There is a cappuccino machine in the lobby. The hotel also offers freshly made ramen noodles at the restaurant every night around 10:30 pm.
Stayed 3 nights in Oct 2024

10/10 Excellent

chun li

Stayed 3 nights in Sep 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

4/10 Poor

Leslie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed with this hotel.
Stayed 3 nights in Oct 2024