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Tsukino Yado Sara

4.0 star property

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Garden
Public bath
Hollywood Style Twin Room, Private Open-Air Bath
Garden
Premium Room, Private Open-Air Bath

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
588-1 Yumoto, Hakone, Kanagawa, 250-0311
  • Place, Tenzan Onsen
    ‪3 min drive‬
  • Place, Hakone Open Air Museum
    ‪23 min drive‬
  • Place, Hakone Kowakien Yunessun
    ‪24 min drive‬

Room options

View all photos for Hollywood Style Twin Room, Private Open-Air Bath

Hollywood Style Twin Room, Private Open-Air Bath

Hollywood Style Twin Room, Private Open-Air Bath

10.0 out of 10
Exceptional
(12 reviews)
  • 36 sq m
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room, Private Open-Air Bath

Triple Room, Private Open-Air Bath

Triple Room, Private Open-Air Bath

10.0 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

View all photos for Deluxe Triple Room, Private Open-Air Bath

Deluxe Triple Room, Private Open-Air Bath

Deluxe Triple Room, Private Open-Air Bath

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Room, Private Open-Air Bath

Premium Room, Private Open-Air Bath

Premium Room, Private Open-Air Bath

  • 51 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Double Room, Private Open-Air Bath

Double Room, Private Open-Air Bath

Double Room, Private Open-Air Bath

10.0 out of 10
Exceptional
(4 reviews)
  • 29 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Japanese Western Style Room, Private Open-Air Bath

Premium bedding, in-room safe, desk, free WiFi

Japanese Western Style Room, Private Open-Air Bath

  • 58 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

Premium Room, Private Semi-Open Air Bath

  • 58 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Hollywood Twin Room

Premium bedding, in-room safe, desk, free WiFi

Hollywood Twin Room

  • Sleeps 2

View all photos for Triple Room

Premium bedding, in-room safe, desk, free WiFi

Triple Room

  • Sleeps 4

View all photos for Double Room

Premium bedding, in-room safe, desk, free WiFi

Double Room

  • Sleeps 2

View all photos for Deluxe Double Room

Premium bedding, in-room safe, desk, free WiFi

Deluxe Double Room

  • Sleeps 2

View all photos for Japanese-western style room

Premium bedding, in-room safe, desk, free WiFi

Japanese-western style room

  • Sleeps 3

Quadruple Room With Semi Open-Air Bath

  • Sleeps 4

View all photos for Deluxe Triple Room

Premium bedding, in-room safe, desk, free WiFi

Deluxe Triple Room

  • Sleeps 3

View all photos for Quadruple Room

Premium bedding, in-room safe, desk, free WiFi

Quadruple Room

  • Sleeps 4

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About this property

Tsukino Yado Sara

Ryokan in Hakone with spa services and a 24-hour front desk
This ryokan features a restaurant, spa services, and a 24-hour front desk. WiFi in public areas is free.
Tsukino Yado Sara offers 56 accommodations with safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers, spring water baths, slippers, and toilets with an electronic bidet. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages. Public bath/onsen services include an indoor public bath (no minerals), an indoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe).
Our customers tell us they can't get enough of the helpful staff at Tsukino Yado Sara. During your stay, you're just a quick walk from Hakone Toy Museum. You'll find features like free WiFi in public areas, plus a restaurant and spa services.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Services include luggage storage
  • 12 minutes by car from Hakone Kowakien Yunessun and 8 minutes from Fuji-Hakone-Izu National Park
There's a restaurant on site. Public spaces have free WiFi. Tsukino Yado Sara also features spa services and an elevator.

Smoking is allowed in designated areas at this 4-star Hakone ryokan.

Tsukino Yado Sara has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • In the mountains

Spa

  • Massage
  • Public indoor bath (no minerals)
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Spa services
  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Disposable personal items are available in the lobby.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 6 and younger are not allowed at this property. All guests older than 6 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • Children 6 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tsukino Yado Sara Hotel Hakone
Tsukino Yado Sara Hotel
Tsukino Yado Sara Hakone
Hotel Tsukino Yado Sara Hakone
Hakone Tsukino Yado Sara Hotel
Tsukino Yado Sara Inn Hakone
Tsukino Yado Sara Inn
Tsukino Yado Sara Hakone
Ryokan Tsukino Yado Sara Hakone
Hakone Tsukino Yado Sara Ryokan
Ryokan Tsukino Yado Sara
Tsukino Yado Sara Ryokan
Tsukino Yado Sara Hakone
Tsukino Yado Sara Ryokan Hakone

Tsukino Yado Sara Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 151 out of 214 reviews
Rating 8 - Good. 50 out of 214 reviews
Rating 6 - Okay. 6 out of 214 reviews
Rating 4 - Poor. 5 out of 214 reviews
Rating 2 - Terrible. 2 out of 214 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, walking distance from station, friendly staff, very comfortable beds, highly recommend 😊
Stayed 2 nights in Jul 2025

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious rooms. Quiet, clean and with a beautiful open air private bath. Free drinks which is lovely to unwind on the rooftop with. Would highly recommend 😊
Stayed 1 night in Jul 2025

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on quiet street a few minutes walk from train station. Spacious room with private sauna tub and shower.
Stayed 1 night in Jul 2025

10/10 Excellent

Han Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Emma

Stayed 2 nights in Jul 2025

10/10 Excellent

Ginnell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsite staff @ hotel specifically at restaurant were super kind & friendly. Thank you All for making our stay comfortable and welcoming!
Stayed 2 nights in May 2025

8/10 Good

Li Koon

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Environment and onsen facilities are very good. Resturant staffs are very friendly and caring. We have an enjoyable experience with the hotel. The only thing i will pick on is the front desk staff when we checked in, not too friendly and have a bit of attitude.
Stayed 2 nights in May 2025

10/10 Excellent

Kodie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Thank you to all the staff. Merci, Pierre he was a great help through the visit. Everyone is welcoming and hard working.
Stayed 2 nights in Apr 2025

10/10 Excellent

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing stay. We had been 1 week in Tokyo before 2 nights in Hakone, so I intended the time to be a mental switch from the rushing and hustle to quiet, and this place absolutely delivered. Everything about it encourages you to calm and quiet and relaxation. It's a short 10-15 minute walk from the station, but you cross over 2 bridges and walk along a river and leave all that craziness behind. I can't explain it any other way; your mind changes with that stroll along the riverside. The room itself is enormous by Japanese standards. The bathroom has a small shower inside but the best is the 1-person onsen/hot tub on a semi-covered patio outside. The front desk gives you English instructions on how to fill it and it was wonderful. There are also 2 private 2-person onsen inside. No reservation, you just go to the floor and if the light is off, you can enter. Food is traditional Japanese style and a HUGE assortment of 20 items in small portions. We never wanted lunch after eating breakfast here. The staff accommodated my allergies and prepared special food. There are so many freebies to discover. Free tea/coffee 1st floor, soda 3rd, free ice cream near onsen, free dango and oden in the lobby 4:30, free ramen 10:30. Beds were comfortable, elevators were fast and easy to use, staff was polite and helpful. If you look real hard you've find the occasional dusty corner, but overall clean and extremely relaxing place.
Stayed 2 nights in Apr 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible stay! Staff was receptive, patient, and kind. Balcony hottub was an amazing experience and spa facilities were exceptional. Highly recommend the massage and facial treatments.
Stayed 3 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Thomas

Travelled with family
The experience was enjoyable, but the hotel and food were mediocre. We didn't get the options that were advertised. Instead, we received a vague email stating that there was only one choice and sorry. The food itself was just okay. The room was pleasant but shows its age.
Stayed 1 night in Mar 2025

10/10 Excellent

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and felt like a traditional experience. Jun was most helpful, very friendly and ensured our trip was smooth
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. In room hot bath / SPA very nice. As well as the private SPA that was fantastic. Food, well it is an acquired test, Japanese all the way. Very beautiful, but not so much for us. Free drinks and snacks a great perk.
Stayed 2 nights in Feb 2025

8/10 Good

Poon

Travelled with family
Liked: Amenities, property conditions & facilities
Our room had a private hot-tub with a spectacular mountain view which made us a surprise. Reception staff couldn't understand English but they were helpful and cheerful. The meals (especially the breakfast) that provided by restaurant are remarkable. Food quality is good. Restaurant staff are very cheerful too. In the lobby area, one of the hotel staff felt annoying while she was cleaning up the complimentary drinking machines that we accidentally messed up by pouring the tea to the table. I suggested her to hang up a sign to stop the guests to use the machines while she is doing the clean up or refill job. I said sorry in Japanese about my messed up but she didn't response to me. I hope the hotel should provide more training to the staff who works in the lobby area. They all represent the hotel.
Stayed 2 nights in Dec 2024

10/10 Excellent

Andy

Stayed 1 night in Jan 2025

10/10 Excellent

Kim

Stayed 1 night in Nov 2024

10/10 Excellent

Marius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay included breakfast and dining and the food was amazing. The hotel also has public onsen as well 2 private ones. It was very clean and the service was amazing.
Stayed 3 nights in Nov 2024

10/10 Excellent

Salil, Edison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, care for customers and amenities. 24 hours of hot and cold drinks available
Stayed 2 nights in Nov 2024

10/10 Excellent

Fan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Hot springs are great. Breakfast is excellent. The view is beautiful. Very easy access to the train and bus.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ying, Sugar Land

Liked: Property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great for an Onsen experience with a view. Private and public Onsen are available with ice cream. Plus all you can drink liquor makes it a deal.
Stayed 1 night in Nov 2024

10/10 Excellent

Laura

Stayed 2 nights in Nov 2024

10/10 Excellent

Julia, Thousand Oaks

Liked: Cleanliness, staff & service
The breakfast was excellent.
Stayed 4 nights in Oct 2024