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Aparthotel

Casa Kokoro Hakuba

2.0 star property
VIP Access

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Photo gallery for Casa Kokoro Hakuba

A compact hotel room with a bed, kitchenette, and a TV.
Property video
A compact kitchen with a microwave, sink, and toaster. There is a wooden table and a small dining area with a chair.
A hotel sign reading "Casa Kokoro Hakuba" with a modern design and wooden doors.
A compact hotel room with a bed, a kitchenette, and a sliding door leading to a balcony.

Reviews

10 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
27721-296 Kamishiro, Hakuba, Nagano, 399-9211
  • Place, Hakuba Green Sports Park
    ‪13 min walk‬
  • Place, Hakuba Goryu Ski Resort
    ‪3 min drive‬
  • Place, Hakuba 47 Winter Sports Park
    ‪3 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Comfort Apartment, Garden View

A modern hotel room with two beds, a TV, and an air conditioning unit.

Comfort Apartment, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Apartment, Garden View

A hotel room with two beds, a TV, a small table, and two chairs.

Deluxe Apartment, Garden View

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Casa Kokoro Hakuba

This smoke-free aparthotel features concierge services, laundry facilities, and tour/ticket assistance. Self parking is free. Each apartment features free WiFi and a kitchen with a refrigerator, a stovetop, and a microwave. A separate tub and shower and a desk are among the other amenities available to guests. Weekly housekeeping is available.
Casa Kokoro Hakuba offers 6 accommodations. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils.

Bathrooms include separate bathtubs and showers. This Hakuba aparthotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Housekeeping is offered weekly and change of towels can be requested. Housekeeping is provided on a limited basis.

During your stay at Casa Kokoro Hakuba, you'll be within walking distance of Hakuba Goryu Ski Resort. You'll find features like free self parking, plus concierge services and laundry facilities. This budget aparthotel has 6 apartments. Enjoy your stay with amenities like free WiFi and a kitchen in each apartment.
  • Each apartment offers a kitchen, a refrigerator, and a microwave
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Just a 4-minute drive from Hakuba Goryu Ski Resort and 5 minutes from Hakuba Happo-One Ski Area
  • Cats and dogs welcome for a fee
As a guest of Casa Kokoro Hakuba, you'll find tour/ticket assistance, concierge services, and laundry facilities. The front desk is open around the clock. Free self parking is available.

This Hakuba aparthotel is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Kitchen

  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Refrigerator

Bathroom

  • 1 private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Outdoor areas

  • Outdoor entertainment area

Laundry

  • Laundry facilities

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Fee: JPY 5,000 per pet per day
  • Service animals exempt from fees
  • Deposit: JPY 10,000 per stay

Suitability/Accessibility

  • No lift
  • Smoke-free property

Services and conveniences

  • Change of towels on request
  • Concierge services
  • Limited-hour front desk
  • Luggage storage
  • Tour and ticket assistance
  • Weekly housekeeping

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 6 units
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: JPY 5000 per pet, per day, plus a deposit of JPY 10000 per stay
  • Only dogs and cats are allowed
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: JPY 10000 per stay
  • Pet fee: JPY 5000 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
The front desk at this property is open daily from 7:00 AM - 9:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Casa Kokoro Hakuba Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 6 out of 6 reviews
Rating 8 - Good. 0 out of 6 reviews
Rating 6 - Okay. 0 out of 6 reviews
Rating 4 - Poor. 0 out of 6 reviews
Rating 2 - Terrible. 0 out of 6 reviews

10/10

Cleanliness

10/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Matt

Liked: Cleanliness, amenities, property conditions & facilities, communication
New hotel, comfortable rooms and good service with shuttle bus
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, check-in, communication, listing accuracy
Rika and Andy work well together we had a very good stay
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Hugo

Liked: Cleanliness, check-in, communication, listing accuracy
The owners have two very cute dogs who were wonderful to meet
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Tyler

Liked: Cleanliness, amenities, property conditions & facilities, communication
Obsolutely over and above fantastic hosts with great ameneties like a local shuttle to downtown and a rack to dry your snowboarding gear. We would absolutely stay again. The hosts were beyond compare!
Stayed 3 nights in Feb 2026