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Crowne Plaza - ANA Hamamatsu by IHG

3.5 star property

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Photo gallery for Crowne Plaza - ANA Hamamatsu by IHG

3 restaurants; breakfast, lunch and dinner served
Pool
Meeting facility
Fitness facility
A modern interior with wooden flooring, a curved counter with food items, and a seating area with yellow and blue chairs.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View in a map
110-17 Itayamachi, Chuo-Ku, Hamamatsu, Shizuoka-ken, 430-8511
  • Place, Act Tower
    ‪3 min walk‬
  • Place, Hamamatsu Museum of Musical Instruments
    ‪4 min walk‬
  • Place, Hamamatsu Castle
    ‪15 min walk‬
  • Airport, Shizuoka (FSZ-Mt. Fuji - Shizuoka)
    ‪72 min drive‬

Room options

Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room

Premium bedding, down duvets, desk, blackout curtains

Standard Room

  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed

Premium bedding, down duvets, desk, blackout curtains

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, desk, blackout curtains

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed

Premium bedding, down duvets, desk, blackout curtains

Standard Room, 1 Single Bed

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

Premium bedding, down duvets, desk, blackout curtains

Suite, 1 Bedroom

  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

Premium Suite, 3 Single Beds (Japanese Western)

  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

Premium bedding, down duvets, desk, blackout curtains

Standard Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room, 2 Single Beds

Premium Room, 2 Single Beds

Premium Room, 2 Single Beds

  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Accessible

Premium bedding, down duvets, desk, blackout curtains

Standard Room, 2 Single Beds, Accessible

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Deluxe Twin Room Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

Twin Room - Non-Smoking

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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Exterior
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  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.5 out of 5, Wonderful, 1,000 reviews
The price is €111
2 Aug - 3 Aug
Okura Act City Hotel Hamamatsu

About this property

Crowne Plaza - ANA Hamamatsu by IHG

3 restaurants, self parking, and dry cleaning are available at this hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, wedding services, and a banquet hall are onsite.
Crowne Plaza - ANA Hamamatsu by IHG offers 192 air-conditioned accommodations with slippers and hair dryers. Beds feature down comforters and premium bedding. Televisions come with digital channels. Bathrooms include shower/tub combinations, toilets with an electronic bidet, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

During your stay at Crowne Plaza - ANA Hamamatsu by IHG, you're just a quick walk from Act City Hamamatsu. Free WiFi in public areas, 3 restaurants, and breakfast (surcharge) are available.
  • Free WiFi
  • Enjoy a bite to eat at one of the 3 restaurants
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Just a 4-minute walk from Act Tower and 6 minutes by foot from Hamamatsu Diorama Factory Museum
There are 3 restaurants on site. WiFi is free in public spaces. There are 2 meeting rooms available. Crowne Plaza - ANA Hamamatsu by IHG also features a vending machine, dry cleaning/laundry services, and an elevator. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Hamamatsu hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM.
Crowne Plaza - ANA Hamamatsu by IHG has 3 restaurants serving breakfast, lunch, and dinner.
Four Seasons - This restaurant specializes in Japanese cuisine. Open daily.
Phoenix - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Bell facade - This buffet restaurant serves lunch and dinner. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,000 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 7:00 AM to 9:30 AM on weekends; JPY 2,000 for adults and JPY 1,100 for children
  • 3 restaurants

Restaurants on site

  • Bell facade
  • Four Seasons
  • Phoenix

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2 meeting rooms

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 22-inch TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2000 for adults and JPY 1100 for children
  • Self parking fee: JPY 1000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Crowne Plaza - ANA Hamamatsu by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 110 out of 328 reviews
Rating 8 - Good. 125 out of 328 reviews
Rating 6 - Okay. 72 out of 328 reviews
Rating 4 - Poor. 16 out of 328 reviews
Rating 2 - Terrible. 5 out of 328 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Lazarela

Liked: Cleanliness, staff & service
Great location, nice and friendly staff, clean room.
Stayed 1 night in May 2023
Verified

8/10 Good

James Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a great location. Across from the station. My room had a very distant view of Mt. Fuji. Bed was old and could use an upgrade. Breakfast had a good variety and the staff were helpful
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Laurel

Liked: Cleanliness, staff & service, amenities
We happened to check in the day of the town's annual parade so the location right at the train station was perfect. Good breakfast in lobby. Family Mart and 7-11 a block away -- these are not the convenience stores of America -- these have good quality snacks. Enough for a quick meal.
Stayed 3 nights in May 2025
Verified

6/10 Okay

Diane

Liked: Cleanliness, staff & service
The hotel was a bit run down as it is older. Location was excellent and it was clean. The buffet breakfast was good but no other dining options. Close to the station and department store so food was available there. The beds were quite comfortable. We would stay there again.
Stayed 2 nights in Oct 2024
Verified

6/10 Okay

Ronald

Liked: Cleanliness, staff & service

Small Rooms, but food location

Quite small quite rooms, and a bit dated. Shower was a bit of an adventure. Good location. Good service.
Stayed 2 nights in Nov 2023
Verified

6/10 Okay

Kazuo

nathing particular
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

NORIKO

Liked: Cleanliness, staff & service, property conditions & facilities
出張でしたがスタッフの方とても丁寧でした
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Ryoko

Liked: Cleanliness, staff & service, property conditions & facilities
客室は綺麗。 近くの駐車場は、満車。離れた駐車場は、雨の中歩くには遠く狭かった
Stayed 1 night in Apr 2026
Verified

8/10 Good

SANAE NAKANE

Liked: Staff & service
エアコンの温度調節ができず困ったこと以外に、特に不満はありません。
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Katsuyuki

Liked: Cleanliness, amenities, property conditions & facilities
地下駐車場が無く、提携先は一晩 1,000円で利用可。しかし、その場所が分かりにくい。ホテルHPの案内の地図はあるけど、距離感が分からなかった。地図上の表記と実際の駐車場ビルの表示が、同じでなかったり。浜松へ初ドライブの私にとっては、バタバタ。
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Takahisa

Liked: Cleanliness, staff & service, property conditions & facilities
2階のレストラン横の男トイレの個室の鍵が壊れていた
Stayed 1 night in Mar 2026
Verified

8/10 Good

YOSHITAKA

Liked: Cleanliness, staff & service, property conditions & facilities
さっぱりとしていて、良い感じでした。
Stayed 1 night in Feb 2026
Verified

4/10 Poor

NATSUKI

Disliked: Cleanliness, amenities
電気ポットの中が汚く掃除されていなかった
Stayed 1 night in Feb 2026
Verified

8/10 Good

Tomoya

スタッ
Stayed 1 night in Feb 2026
Verified

8/10 Good

Shin

Liked: Cleanliness
清潔でスタッフの対応も良かった。
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

YUMIKO

Liked: Cleanliness, staff & service, amenities
全て完璧なホテルでした。
Stayed 1 night in Jan 2026
Verified

8/10 Good

Ryosuke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
リフォームしたのにエアコン調整かLow Mid Highなのか残念
Stayed 1 night in Dec 2025
Verified

6/10 Okay

toshiki

食べてない
Stayed 1 night in Oct 2025
Verified

8/10 Good

Jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
利用しませんでしたが、プールなどもあり施設が充実していました。おそらく老舗のホテルであると思われるため、少し建物に古さを感じましたが、宿泊に支障は全くありませんでした。連泊の場合に清掃なしを選択すると、500円のクーポンをもらえました。お土産の足しにできて良かったです。
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

TAKEHIKO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
駅近くで利便性は良かったが料金が割高な気がしました
Stayed 1 night in Sep 2025
Verified

8/10 Good

??

Liked: Cleanliness, staff & service, amenities
施設は古いがスタッフの対応と駐車スペース、立地が良い
Stayed 2 nights in Aug 2025
Verified

8/10 Good

MITSUSHI

Liked: Cleanliness, amenities
ロケーション良い
Stayed 1 night in Jun 2025
Verified

4/10 Poor

Yoshiaki

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
設備が古いです。バス、トイレが古いのでマイナス評価にしています。
Stayed 1 night in Jun 2025
Verified

8/10 Good

Naoyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大きなホテルです。
Stayed 1 night in May 2025
Verified

10/10 Excellent

HIROSHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最近のビジネスホテルはエアコンが直にあたるのでここはすごしやすい。 ベッドもよくよく寝れた。
Stayed 1 night in Jun 2025