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Hoshino Resorts KAI Enshu

4.0 star property

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Photo gallery for Hoshino Resorts KAI Enshu

Hot springs
Hot springs
Hot springs
Japanese-style Room with Lake View FB4 | Lake view
In-room safe, desk, free WiFi

Reviews

10 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
399-1 Kanzanji, Nishi-ku, Hamamatsu, Shizuoka, 431-1209
  • Place, Lake Hamana
    ‪1 min walk‬
  • Place, Hamanako Palpal Theme Park
    ‪4 min walk‬
  • Place, Hamamatsu Flower Park
    ‪13 min walk‬

Room options

View all photos for Japanese-style Room with Lake View FA4

In-room safe, desk, free WiFi

Japanese-style Room with Lake View FA4

10.0 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 3 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Japanese-style Room with Lake View FB4

Japanese-style Room with Lake View FB4

Japanese-style Room with Lake View FB4

  • Lake view
  • 45 sq m
  • Sleeps 4
  • 3 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

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About this property

Hoshino Resorts KAI Enshu

This smoke-free ryokan features a restaurant, a 24-hour front desk, and a garden. Free breakfast (local cuisine) is provided, as well as free WiFi in public areas, free self parking, and free train station pick-up. Other amenities include free train station drop-off.
Hoshino Resorts KAI Enshu offers 33 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, bidets, and complimentary toiletries.

This Hamamatsu ryokan provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). The ryokan bathing area is open from 3:00 PM to midnight. There are hot springs on site.
During your stay at Hoshino Resorts KAI Enshu, you're just a quick walk from Lake Hamana. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free local cuisine breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Amenities include an elevator
  • Onsite recreation includes hot springs
  • Steps from Lake Hamana and 4 minutes by foot from Hamanako Palpal Theme Park
  • Free train station pick-up and train station drop-off shuttle service
Hoshino Resorts KAI Enshu offers its guests hot springs. There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces.

Hoshino Resorts KAI Enshu also features a garden and an elevator. A train station pick-up service and a train station drop-off service are free. Self parking is free.

This 4-star Hamamatsu ryokan is smoke free.

Guests are served free local cuisine breakfast daily from 7:30 AM to 9:30 AM.
Hoshino Resorts KAI Enshu has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle from 11:00 AM to 4:00 PM
  • Train station shuttle at scheduled times, on request
  • Free train station drop-off
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM to 9:30 AM
  • A restaurant
  • Kaiseki meal

Things to do

  • Hot springs

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Spa

  • Hot springs
  • Massage
  • Public bath open from 3:00 PM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 6:00 PM
Minimum check-in age: 20

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees may apply to children for items such as extra bedding and meals.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 2 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hoshino Resorts KAI Enshu Inn Hamamatsu
Hoshino Resorts KAI Enshu Inn
Hoshino Resorts KAI Enshu Hamamatsu
Hoshino s KAI Enshu Hamamatsu
Hoshino Resorts KAI Enshu Ryokan
Hoshino Resorts KAI Enshu Hamamatsu
Hoshino Resorts KAI Enshu Ryokan Hamamatsu

Hoshino Resorts KAI Enshu Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 20 out of 22 reviews
Rating 8 - Good. 2 out of 22 reviews
Rating 6 - Okay. 0 out of 22 reviews
Rating 4 - Poor. 0 out of 22 reviews
Rating 2 - Terrible. 0 out of 22 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kevin

Stayed 2 nights in Dec 2025

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort with a nice Onsen.
Stayed 1 night in Nov 2025

10/10 Excellent

DJuan

Liked: Cleanliness, amenities, property conditions & facilities
Despite being a foreigner in a commonly Japanese space, I was treated with the utmost care and respect. Being able to sample multiple variations of green tea (leaps and bounds more complex than any I had tasted back home) while looking out across the lake was an unforgettable experience. I wish I had stayed an extra night so I could experience a few more of the available services, but I did manage to purchase some tea leaves and orange juice for the journey. A top nitch experience all around.
Stayed 1 night in May 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow what a wonderful place! We had a room with a private onsen on the balcony and it was well worth it. We stayed here as a part of a longer Japan trip and appreciated being so well taken care of, from the exemplary service to the traditional and carefully prepared Japanese meals. The views from the room were breathtaking and made for an extra-relaxing weekend. We felt fully immersed in Japanese culture from the tea to the yukata, and we felt welcomed despite being the only North Americans there (as far as we could see). The property is a bit far from the station or the centre of town, but there are still many sights to see such as the amusement park, zoo, and flower park. If you stay, book early and reserve one of the three private onsen rooms, you won’t be disappointed.
Stayed 2 nights in Jun 2025

10/10 Excellent

Daisy Yat see

Liked: Cleanliness, staff & service, property conditions & facilities
I always love Hoshinoya group hotel. Nothing to complain, everything is just perfect.
Stayed 1 night in Mar 2025

10/10 Excellent

Hansa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect onsen with various & good quality tea. Room is super comfort with spetacular view of the lake. Onsen is also very good quality and very relaxing
Stayed 1 night in Dec 2024

10/10 Excellent

Roland, Palo Alto

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely helpful, food excellent and the view was great.
Stayed 1 night in Dec 2024

10/10 Excellent

Khai Sheng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was a wonderful and pleasant stay.
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all a good experience, nice meals and rooms however the furniture were a bit dirty and needs updating. A good stay with nice onsen and lovely surroundings.
Stayed 1 night in Nov 2019

10/10 Excellent

Sindy, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service with friendly staff. There are some activities provided, e.g. learn something about the green tea, free try of japanese wine+tea, morning stretch exercises. Food was great too. Definitely will come again.
Stayed 1 night in Feb 2019

10/10 Excellent

Cheyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

愉快的住宿

舒適放鬆，與家人第二次到訪了
Stayed 1 night in Dec 2024

10/10 Excellent

Mei-chih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Pui Ching

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying in Kai Hotel was a very enjoyable experience!
Stayed 1 night in Nov 2024

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Chawin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Man Tai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with Onsen
Stayed 2 nights in Dec 2023

10/10 Excellent

Chi-Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

體驗無可比擬的好

員工服務及整體設施都非常好，雖然住宿費用不便宜，但是值得也花得很甘願!!
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

素晴らしいです。

とてもよかったです。ただひとつ 惜しい点は 食事のデザートに 果物が 全然なかったぐらいです。
Stayed 1 night in Dec 2019

10/10 Excellent

Wong sai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
鄰近浜名湖，景色很美，酒店服務也十分週到。
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの方々の細やかな気遣いや、ゆったりできる施設、美味しいお食事、とても気持ち良く過ごせませた。
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

家族も大満足の温泉宿です。

チェックインからチェックアウトまで、驚かされることばかりでした。 とても貴重で高いサービスを体験をすることができました。 0歳の子どもを連れての旅行でしたが、急きょ離乳食を提供していただき感謝しております。 お部屋やお風呂でもゆっくりと過ごすことができ、リフレッシュでしました。 また訪ねたいと思いました。
Stayed 1 night in May 2018