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City Comfort Hotel Hamburg Hauptbahnhof

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Front of property
Comfort Quadruple Room | Exterior
Premium bedding, Select Comfort beds, individually furnished
Reception
Front of property

Reviews

3.8 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Gym
  • Parking available
  • Business services
  • Laundry room

Explore the area

View in a map
Steindamm 79, Hamburg, 20099
  • Place, Alster Lakes
    ‪4 min walk‬
  • Place, Hamburger Kunsthalle
    ‪16 min walk‬
  • Place, Inner Alster Lake
    ‪18 min walk‬
  • Airport, Hamburg (HAM)
    ‪21 min drive‬

Room options

View all photos for Comfort Double Room

Deep-soaking bathtub, hair dryer, bidet, towels

Comfort Double Room

  • 16 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Comfort Triple Room

Deep-soaking bathtub, hair dryer, bidet, towels

Comfort Triple Room

  • City view
  • 18 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed

View all photos for Comfort Quadruple Room

Comfort Quadruple Room

Comfort Quadruple Room

  • 22 sq m
  • Sleeps 5
  • 1 King Bed and 1 Large Single Bunk Bed

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About this property

City Comfort Hotel Hamburg Hauptbahnhof

Family-friendly hotel with a fitness center, near Hamburg Cruise Center
A fitness center, self parking, and a refrigerator in a common area are available at this hotel. WiFi in public areas is free. Additionally, laundry facilities, a free grocery shopping service, and express check-in are onsite. Housekeeping is available on request.
City Comfort Hotel Hamburg Hauptbahnhof offers 19 accommodations with hair dryers. Each accommodation is individually furnished. Select Comfort beds feature premium bedding. 42-inch flat-screen televisions come with cable channels.

Bathrooms include deep soaking bathtubs and bidets. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at City Comfort Hotel Hamburg Hauptbahnhof, you'll be within walking distance of Alster Lakes. Enjoy features like free WiFi in public areas, plus a gym and laundry facilities.
  • Free WiFi (speed: 50+ Mbps)
  • Self parking available for a fee
  • Services include babysitting, free grocery shopping service, and supervised childcare
  • Onsite recreation includes a gym, a playground, and bike rentals
  • Just a 4-minute drive from Miniatur Wunderland and a few minutes from Hamburg Cruise Center
  • Pets welcome for a fee
As a guest of City Comfort Hotel Hamburg Hauptbahnhof, you'll find a fitness center, a vending machine, and tour/ticket assistance. Public spaces have free WiFi and wired Internet. The family-friendly City Comfort Hotel Hamburg Hauptbahnhof also features a garden, a picnic area, and laundry facilities. The hotel can provide a complimentary grocery shopping service and wedding services. Parking is available for a fee.

Smoking is allowed in designated areas at this Hamburg hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 20 per day)
  • Limited on-site self parking

Things to do

  • Bicycle rentals
  • Gym
  • Playground
  • Shopping centre

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • ATM
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Free grocery shopping service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Picnic area

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Restaurant dining guides

More

  • Electrical adapters
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • Pets: EUR 25 per pet, per stay, plus a deposit of EUR 25 per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 45 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 7.20 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 20 per day
  • Pet deposit: EUR 25 per stay
  • Pet fee: EUR 25 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 45 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
The front desk at this property is open daily from 9:00 AM - 10:00 PM.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive lockbox information.
Property Registration Number 01148571
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

City Comfort Hotel Hamburg Hauptbahnhof Hotel
City Comfort Hotel Hamburg Hauptbahnhof Hamburg
City Comfort Hotel Hamburg Hauptbahnhof Hotel Hamburg

City Comfort Hotel Hamburg Hauptbahnhof Reviews

Reviews

3.8
Rating 10 - Excellent. 1 out of 23 reviews
Rating 8 - Good. 3 out of 23 reviews
Rating 6 - Okay. 2 out of 23 reviews
Rating 4 - Poor. 2 out of 23 reviews
Rating 2 - Terrible. 15 out of 23 reviews

4.2/10

Cleanliness

4.8/10

Staff & service

2.8/10

Amenities

3.4/10

Property conditions & facilities

Reviews

6/10 Okay

Hanne

Disliked: Amenities, property conditions & facilities
It is ok. Just the location is not the best in Hamburg. Very hard to find a parking spot Room was clean, bathroom very small
Stayed 1 night in Sep 2023

2/10 Terrible

Jürg

Habe schon geantwortet über die App! Aber niemand von Hotels.com scheint das zu interessieren! Es gibt dieses Hotel so nicht mehr. Ich hatte aber dafür bezahlt!
Stayed 1 night in Sep 2024

2/10 Terrible

Ulla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Tina Kam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

2/10 Terrible

Søren

Disliked: Cleanliness, property conditions & facilities, room comfort

Ikke godt

Stedet levede slet ikke op til de billeder der er på hjemmesiden. Panelerne for enden af sengen var revet i stykker og var tapet sammen. Natlampen var holdt sammen af tape og virkede ikke. Gulvbrædderne nåede ikke ud til væggen, og stedet var generelt beskidt. Jeg kommer helt sikkert til at vælge et andet sted næste gang turen går til Hamborg.
Panel for enden af den ene seng. Tapet sammen.
Natlampen der er holdt sammen af tape
Panel for enden af den anden seng. Tapet sammen.
Gulvet
Stayed 2 nights in Jul 2024

2/10 Terrible

Søren

Disliked: Cleanliness, property conditions & facilities, room comfort

Ikke godt

Stedet levede slet ikke op til de billeder der er på hjemmesiden. Panelerne for enden af sengen var flænset eller revet i stykker og var tapet sammen. Natlampen var holdt sammen af tape or virkede ikke. Gulvbrædderne nåede ikke ud til væggen, og stedet var generelt beskidt. Jeg kommer helt sikkert til at vælge et andet sted næste gang turen går til Hamborg.
Panel for enden af den ene seng. Tapet sammen.
Natlampen der er holdt sammen af tape
Panel for enden af den anden seng. Tapet sammen.
Gulvet
Stayed 2 nights in Jul 2024

2/10 Terrible

Jürgen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Katastrophe

An mehreren Stellen gerissenes Kopfteil vom Bett mit Isolierbaband notdürftig geflickt. Ferseher funktionierte nicht und war aus der Wand gerissen. Die Lampen waren nur teilweise mit Leuchtmitteln versehen. Im Bad fehlte die Lampe über dem Minniwaschbecken, so dass nur die Kabel aus der Wand ragten. Die Tapeten waren nicht das einzige, was verschmutzt war. Bei einem Preis von 135€/Nacht war damit nicht unbedingt zu rechnen. Positiv war einzig der freundliche Empfang beim einchecken. Nicht zu empfehlen.
Stayed 1 night in Jun 2024

2/10 Terrible

Joachim

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

2/10 Terrible

Wolfgang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schrecklich

Verrauchte Zimmer ! Kein Licht im Schlafzimmer nur im Flur u Bad ! Matratze war ok
Stayed 1 night in May 2024

2/10 Terrible

Ilonka

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Für laute gäste kann niemand was. Aber das keiner da ist und sich kümmert. Renovierungen würden unsachgemäß ausgeführt. Parkett nur ums Bett neu verlegt und drunter den alten schmutzigen Teppich liegen lassen. Klebeband überall dran gelassen. Usw. Spiegel im Bad gerissen ,lüftung defekt. Kühlschrank im Zimmer verschimmelt. Kein WLAN vorhanden trotz ankündigung. Alles sehr hellhörig jede klospülung hat man gehört jedes Schlüssel schließen. Und ein pärchen was sich gestritten hat mitten in der Nacht und der Inhaber sagt am Telefon Versuche die mal anzurufen. Inhaber am ersten Tag mit schmutziger Jogginghose an der Rezeption. Wenn wir nicht im voraus gezahlt hätten wir spätestens auf dem Zimmer angekommen wieder abgereist. Schlechteste Hotel was wir bisher in Hamburg hatten.
Stayed 1 night in Dec 2023

4/10 Poor

Andrea

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Gut gelegen, direkt an U- Bahnstation, sehr nah am Zentrum Vorhänge zerissen, Bad unbeheizt
Stayed 2 nights in Nov 2023

6/10 Okay

Gerson

Liked: Cleanliness
Sehr einfaches Zimmer. Kein Zimmer Service. Vormittags ist niemand verfügbar, Nachmittags auf mehrfache Nachfrage. In Summe kann man hier nahe am Bhf schlafen, aber auch nicht mehr.
Stayed 2 nights in Oct 2023

2/10 Terrible

Rodrigo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tengo una queja y éxijo un rembolso, cuando agendé mi reservación, la hice para el día 4 y 5 de octubre, la aplicación la género para el 14 y 15 de octubre y cuando intenté hacer la aclaración no me permitieron realizarlo, levanté tickets en el módulo de ayuda y al final no me resolvieron de l error de su plataforma y peor aún, me cobraron un servicio que no utilicé. Quiero mi rembolso. digitalhomo0@gmail.com
Stayed 1 night in Oct 2023

4/10 Poor

Carla

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Abenteuerreicher Aufenthalt. Personal war freundlich und immer bemüht. Wir haben jedoch aus der Zeit gelernt lieber etwas mehr für eine Unterkunft zu zahlen um sich wirklich wohl zu fühlen.
Stayed 2 nights in Oct 2023

10/10 Excellent

Malte

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Dorel und Barbara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nur das Bett wsr gut, der Rest furchtbar
Stayed 1 night in Sep 2023

2/10 Terrible

Nikq

Disliked: Cleanliness, staff & service, property conditions & facilities
Als ich ankam, war mein Zimmer nicht frei und sie hatten keine freie Zimmer. Als ich wartete verliess ein Gast das Hotel mit den Worten „es ist mir zu dreckig und zu laut“. Der Rezeptionist nahm den Schlüssel entgegen und wollte ihn mir direkt geben mit den Worten „jetzt haben wir ein Zimmer“. Das Zimmer war verschimmelt, dreckig und deutlich kleiner als jenes welches ich gebucht hatte. Bilder können nachgereicht werden.
Stayed 2 nights in Jun 2023

8/10 Good

Jonas

Stayed 1 night in Jun 2023

2/10 Terrible

Michelle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Es stinkt im gesamten Hotel, lediglich die Bettwäsche war sauber. Es werden Zimmer ohne Badezimmer vermietet! Unser Immer war ca. 6m² gross. Nichts für einen längeren Aufenthalt! Kein Wlan, Kein Tv.. Nie wieder!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

Thilo

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Abartig

Drogenkonsum im Eingangsbereich, verrauchtes Zimmer, siffig, Fernseher kaputt, nur eine Dusche und WC auf dem gesamten Flur. Abartig
Stayed 1 night in Sep 2022

2/10 Terrible

Gunhild

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not to be recommended

Felt unsafe, dirty socks under the counter in the entrance of the room. Noises of people dealing (and enjoying) drugs in room across the hall. Clearly prostitution services in the street outside the hotel. Not to be recommended for anyone, ever 😳
Stayed 1 night in Jul 2022

2/10 Terrible

Muazzez

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022