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Hotel Marco Polo

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Photo gallery for Hotel Marco Polo

Porch
In-room safe, desk, free cots/infant beds, rollaway beds
Staircase
Daily buffet breakfast for a fee
In-room safe, desk, free cots/infant beds, rollaway beds

Reviews

6.4 out of 10

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Parking available
  • Housekeeping

Explore the area

View in a map
Boernestrasse 14, Hamburg, HH, 22089
  • Place, Wandsbek Quaree
    ‪6 min walk‬
  • Place, Horner Rennbahn
    ‪4 min drive‬
  • Place, Mundsburg Center
    ‪5 min drive‬
  • Airport, Hamburg (HAM)
    ‪19 min drive‬

Room options

View all photos for Standard Single Room

Shower, towels

Standard Single Room

  • City view
  • 16 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

Standard Double Room

  • City view
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Triple Room

In-room safe, desk, free cots/infant beds, rollaway beds

Standard Triple Room

  • City view
  • 21 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Family Room (4 people)

In-room safe, desk, free cots/infant beds, rollaway beds

Family Room (4 people)

  • City view
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Room (5 people)

In-room safe, desk, free cots/infant beds, rollaway beds

Family Room (5 people)

  • City view
  • 25 sq m
  • Sleeps 5
  • 5 Single Beds
  • Free Wi-Fi

View all photos for Family Room (6 people)

In-room safe, desk, free cots/infant beds, rollaway beds

Family Room (6 people)

  • City view
  • 25 sq m
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

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About this property

Hotel Marco Polo

Valet parking, express check-in, and express check-out are available at this smoke-free hotel. WiFi in public areas is free. Additionally, tour/ticket assistance, a garden, and a front-desk safe are onsite.
Hotel Marco Polo offers 10 accommodations with safes. This Hamburg hotel provides complimentary wireless Internet access. Bathrooms include showers. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
During your stay at Hotel Marco Polo, you'll be close to Miniatur Wunderland. Features include free WiFi in public areas, plus breakfast (surcharge) and valet parking (surcharge).
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include tour or ticket assistance and luggage storage
  • 9 minutes by car from Miniatur Wunderland and 9 minutes from Elbe Philharmonic Hall
Hotel Marco Polo offers its guests a terrace, tour/ticket assistance, and a garden. WiFi is free in public spaces. Hotel Marco Polo also features express check-in, express check-out, and a front-desk safe. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Hamburg hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered valet parking on site (EUR 10 per day)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: EUR 12.90 for adults and EUR 9.90 for children

Family friendly

  • In-room cot
  • Rollaway/extra bed (surcharge)

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • Built in 1982
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9 PM

Early check-in subject to availability

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours), private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 12.9 for adults and EUR 9.9 for children
  • Uncovered valet parking fee: EUR 10 per day
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
The front desk at this property is open daily from 7:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Marco Polo Hamburg

Marco Polo Hamburg

Novum Hotel Marco Polo

Novum Marco Polo Hamburg

Novum Marco Polo

Novum Hotel Marco Polo Hamburg

Hotel Marco Polo Hotel

Hotel Marco Polo Hamburg

Hotel Marco Polo Hotel Hamburg

Hotel Marco Polo Reviews

Reviews

6.4
Rating 10 - Excellent. 13 out of 97 reviews
Rating 8 - Good. 34 out of 97 reviews
Rating 6 - Okay. 22 out of 97 reviews
Rating 4 - Poor. 14 out of 97 reviews
Rating 2 - Terrible. 14 out of 97 reviews

6.4/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

Reviews

4/10 Poor

Hannah, San Diego

Disliked: Cleanliness, property conditions & facilities, room comfort
From the outside, the building looks nice and clean. The back yard is also nice. Inside, there is no AC, the windows do not have a screen so bugs get in at night. The bathroom is very small the shower is dirty and had mildew in various spots in the tub. A mold spot on the ceiling in the shower & the shower curtain looks dirty and like it hadn’t been changed out in years. The bed blankets were filthy and had weird stains. I do not think those were washed either. The first day of our stay it was difficult to locate anyone at the front desk to request a cleanin of our room etc.
Stayed 8 nights in Aug 2018

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little no frills hotel, very tidy & clean. Located on a very noisy street due to the nearby tram. We only stayed one night on a stopover through Germany, but met all our needs.
Stayed 1 night in Jul 2018

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, Check the price first

We stayed one night in one room, three adults and three children. There was plenty of room for all of us. No issues with the hotel at all, but the price of the room we rented at the hotel is €111. I paid significantly more using hotels.com. This is the first time I’ve noticed that happening, but I want to make other travelers aware. Hotel is close to ubahn and sbahn. There are lots of kebab restaurants nearby, but not much as far as touristy sites. We were not there for tourism, so this was ok.

6/10 Okay

Debra

Liked: Cleanliness, property conditions & facilities, room comfort

Debra

Not happy with checking in as the hotel closed at 9pm and we arrived later and no key or keycode was left or emailed to me. So basically stood on the street at 12 midnight with my 2 grandchildren until hotel.com phoned them and passed on the keycode to me so I could get into the

6/10 Okay

Verified traveller

The "family" room we had booked was given away to another client when we arrived late in the evening. We were forced to stay in 2 separate rooms (with barely enough beds) and then move into the larger room the next day. Management compensated us with free breakfast and parking. The rooms were adequate.
Stayed 2 nights in Feb 2018

2/10 Terrible

Susan

Disliked: Staff & service

Rip Off

We were unable to stay at the hotel due to my husband being in hospital. We rang and explained and were told that we could have a voucher to stay another time. When I tried to arrange this I was told I would need to pay over 140 euros plus a 25 euro booking fee for 2 nights. We told them where to go
Stayed 2 nights in Jan 2018

2/10 Terrible

kaya, hradec kralove

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

First of all we stayed there to male friends and the bed was double big bed. So one of us has to stay on the floor. Shower is 1.50 m2. And i think for 8 m2 including shower and wc double bedet room, 60 € ceey expensive. Never will stay there.
Stayed 1 night in Nov 2017

8/10 Good

Samiel

Stayed 2 nights in Jun 2025

2/10 Terrible

Tarkan

Disliked: Cleanliness, staff & service, property conditions & facilities
Bitte Bewertungen lesen und daran arbeiten. Für mich war das Bett der entscheidende Punkt abzureisen.
Stayed 1 night in Oct 2025

10/10 Excellent

Jose

Stayed 1 night in Oct 2025

6/10 Okay

Tea

Travelled with family
Disliked: Cleanliness, property conditions & facilities
In short: If you can handle dirty, you will maybe be okay. If you can't, you probably will check out after 5 minutes and find something else. Clean: The toilet and the floor (mostly). Maybe clean: Bedsheets seemed clean, but also had old perfumed odor (like from a previous guest). The same with the towels. Not clean: See pictures. Bedrail (hair grease?) radiator (brown splashes), walls (blood?), light contacts (finger grease?), shower ceiling and walls (mold), shower floor (dirt), sink (grime).
Brown splashes
Mold
Dirt
Mold
Stayed 2 nights in Oct 2025

6/10 Okay

Roy

Business traveller
Naja vielleicht hatte ich einfach nur Pech mit meinem Zimmer ich hatte ein Nichtraucherzimmer das erst was ich fand war ein Zigarettenstummel . Das ganze Hotel ist ein wenig in die Jahre gekommen.
Stayed 4 nights in Aug 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schnelle Antwort
Stayed 1 night in Jun 2025

8/10 Good

Freddie

Liked: Cleanliness, staff & service, room comfort
Et udemærket sted hvis man blot skal bruge et sted at sove. Mit værelse var god størrelse. Godt område med restaurant og shopping i nærheden. Tæt ved offentlig transport. Parkering på gaden kan være lidt en udfordring.
Stayed 1 night in May 2025

6/10 Okay

Harald

Travelled with partner
Liked: Staff & service
Zimmer war sauber, der Check In Reibungslos.
Stayed 1 night in May 2025

4/10 Poor

Tobias

Stayed 1 night in May 2025

8/10 Good

Mossa

Travelled with family
Liked: Cleanliness
Min oplevelse af ophold den var ok sted at man nøjes med at sove i men det lyget meget stærk af rygning og jeg har asma så det var dårligt sted at være i
Stayed 2 nights in Apr 2025

8/10 Good

Benjamin

Liked: Staff & service
Das Personal am Empfang beim Check-in war sehr nett und zuvorkommen. Ansonsten war es ok.
Stayed 2 nights in Apr 2025

6/10 Okay

Jona Nana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Klaus

Liked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Jona Nana

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Martin

Disliked: Cleanliness
Keine Heizung im Badezimmer und auch dss Wohnzimmer war nicht vorbeheizt. Es war dort unglaublich kalt bei Außentemperaturen um die 0°.
Stayed 1 night in Nov 2023

4/10 Poor

Stephan

Disliked: Cleanliness, property conditions & facilities
Leider sehr in die Jahre gekommen und dadurch viel zu teuer bei dem schlechten und zum Teil heruntergekommenen Zustand
Stayed 3 nights in May 2023

8/10 Good

Steven

Liked: Staff & service
Stayed 3 nights in Oct 2022

2/10 Terrible

Hülya

Stayed 3 nights in May 2022