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Hotel Stephan

2.5 star property

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Photo gallery for Hotel Stephan

Restaurant
Double Room
Exterior
Restaurant
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Laundry room
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Schmarjestrasse 31, Hamburg, HH, 22767
  • Place, Fish Market
    ‪16 min walk‬
  • Place, St. Pauli Piers
    ‪4 min drive‬
  • Place, Reeperbahn
    ‪4 min drive‬
  • Airport, Hamburg (HAM)
    ‪25 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room

Double Room

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Stephan

Colonial hotel in Hamburg with a 24-hour front desk
24-hour room service, concierge services, and dry cleaning are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a garden are onsite.
Hotel Stephan offers 28 accommodations with safes and complimentary newspapers. Beds feature Select Comfort mattresses. LCD televisions come with satellite channels.

Bathrooms include showers. This Hamburg hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Hotel Stephan, you're just a quick walk from Altonaer Balkon. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and dry cleaning service.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes bike rentals and hiking/biking trails
  • Just a 3-minute drive from St. Pauli Piers and a few minutes from Reeperbahn
As a guest of Hotel Stephan, you'll find a terrace, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. Hotel Stephan also features a garden, concierge services, and dry cleaning/laundry services.

This Colonial Hamburg hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: EUR 14 for adults and EUR 14 for children

Things to do

  • Bicycle rentals
  • Hiking/biking trails

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 3 floors
  • Built in 1904
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Select Comfort mattress

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service

More

  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from December 4 2025 to December 5 2025 (dates subject to change):
  • Breakfast
  • Daily housekeeping
  • Recreation facilities

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 14 for adults and EUR 14 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 2 star Superior and is displayed on this page as 2.5 stars.

Property is also known as

Hotel Stephan
Hotel Stephan Hamburg
Stephan Hamburg
Stephan Hotel
Stephan Hotel Hamburg
Hotel Stephan Hotel
Hotel Stephan Hamburg
Hotel Stephan Hotel Hamburg

Hotel Stephan Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 25 out of 76 reviews
Rating 8 - Good. 37 out of 76 reviews
Rating 6 - Okay. 12 out of 76 reviews
Rating 4 - Poor. 2 out of 76 reviews
Rating 2 - Terrible. 0 out of 76 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Wilma

Business traveller
Liked: Cleanliness, staff & service
Beautiful hotel in a quiet neighborhood, but close to transportation. Highly recommended for a visit to Hamburg.
Stayed 2 nights in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good customer service, great location

Was just there for one night and was in a convenient location. Customer service was great, they were friendly and efficient. Room was basic but clean, no problems here.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2017

6/10 Okay

Reuven

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Tiny room, dysfunctional Wi-Fi
Stayed 5 nights in Jul 2017

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Lotte Annemarie

Liked: Staff & service
Stayed 1 night in Sep 2025

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Etwas Besonderes

Das Hotel entführt in die Historie von Hamburg-Altona. Es hat einen ganz eigenen Charme.
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Harald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ruhig und guter Service
Stayed 3 nights in Jan 2024

10/10 Excellent

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Kasper

Stayed 2 nights in Oct 2023

10/10 Excellent

Hedvig

Stayed 2 nights in Dec 2022

10/10 Excellent

Clara

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Personal war sehr zuvorkommend und hat unsere kurzfristigen Änderungswünsche berücksichtigt. Das bekommen häufig 5-Sterne Länden nicht hin. Ich fand auch die Inneneinrichtung genial. Insgesamt alles zu unserer vollsten Zufriedenheit

8/10 Good

Franco

Stayed 3 nights in Nov 2022

10/10 Excellent

Jens

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hanseatischer Shabby Chic

Das Hotel wurde 1904 gebaut und die Inneneinrichtung scheint noch original aus dem Kaiserreich zu entstammen. Alles etwas abgestoßen, aber mit wunderbar authentischen Charme. Das Haus ist somit das Gegenteil zu einem synthetischen Kettenhotel und bezauberte mich mit seinem authentischen Charme. Schön, dass es so etwas noch gibt.
Stayed 1 night in Nov 2022

8/10 Good

Kristian

Stayed 1 night in Oct 2022

8/10 Good

Elin

Stayed 1 night in Aug 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel with friendly staff.
Stayed 2 nights in Jul 2021

8/10 Good

Julius

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hyggeligt familie hotel i Hamborg

Gammelt hyggeligt hotel. Lydt men charmerende og som altid meget rent i Tyskland. Kan generelt godt lide atmosfæren i denne slags hoteller. De har sjæl. Morgenmad kunne de godt gøre noget bedre men det skal siges at hotel var næsten tomt sandsynligvis pga Corona
Stayed 1 night in Aug 2020

10/10 Excellent

vincenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Lille hyggeligt hotel med venligt personale. Lidt slidt men ellers meget godt!
Stayed 2 nights in Dec 2019

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Müsste renoviert werden

Bei diesem Aufenthalt haben wir eigentlich bekommen, was wir für den Preis in Hamburg erwartet hatten. Ein sauber geputztes Zimmer mit einem bequemen Bett in einem Hotel, das allerdings dringend renoviert werden müsste. Das Bad war in keinem allzu guten Zustand, es fehlten Fliesen und es war scheinbar Luft in den Leitungen, sodass es aus dem Wasserhahn schwallartig spritzte und die Dusche sich mit einem lauten Knall in Gang setzte, der den Duschkopf aufplatzen ließ. Im Treppenhaus sah es an einigen Stellen ebenfalls sehr provisorisch aus ... Direkt neben dem Hotel war eine große Baustelle, die am Wochenende aber nicht gestört hat. Der Empfang an der Rezeption war freundlich. Das Frühstück haben wir nicht in Anspruch genommen.
Stayed 1 night in Jan 2019

6/10 Okay

Christoph

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

In der guten alten Zeit hängen geblieben

Der Lift stammt aus dem Jahr 1966 - der Rest des Hotels wohl auch und viel gemacht wurde seither anscheinend nicht. Mein Zimmer war winzig und eingerichtet wie die Wohnung meiner Grosseltern - wahrscheinlich ideal für Nostalgie-Reisende, aber alle anderen würden sich wohl freuen, wenn hier ein Bisschen in Modernisierung investiert würde. Das Personal ist sehr nett und zuvorkommend... auch hier mit dem Charme der "guten alten Zeit".
Stayed 2 nights in Aug 2018

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nettes Personal, leckeres Frühstück. Gerne wieder.
Stayed 1 night in Aug 2018