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Motel One Hamburg-Alster

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Photo gallery for Motel One Hamburg-Alster

A bar area with multiple seating options, a bar counter with shelves of bottles, and a modern ceiling design.
A modern interior with leather chairs, a wooden rocking chair, and a small table.
A covered outdoor seating area with a pool, surrounded by greenery and a cityscape.
A restaurant interior with hanging paper lanterns, pendant lights, and a bar area.
A tall building with a grid of windows and a logo on the side.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Bar

Explore the area

View in a map
Steindamm 102, Hamburg, HH, 20099
  • Place, Alster Lakes
    ‪10 min walk‬
  • Place, Hamburger Kunsthalle
    ‪15 min walk‬
  • Place, Moenckebergstrasse
    ‪15 min walk‬
  • Airport, Hamburg (HAM)
    ‪29 min drive‬

Room options

View all photos for Room, 1 Queen Bed (THE ONE)

A modern hotel room with a textured wall, a bed with white linens, a nightstand, a wall-mounted shelf, and a ladder-style shelf unit.

Room, 1 Queen Bed (THE ONE)

8.0 out of 10
Very good
(11 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (THE ONE)

A hotel room with a large bed, a headboard, a nightstand, a lamp, a window with curtains, and a textured wall.

Room, 1 King Bed (THE ONE)

8.8 out of 10
Excellent
(19 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room (THE ONE with view)

A neatly made bed with white linens and pillows, a textured wall behind it, and a wall-mounted lamp on the right.

Room (THE ONE with view)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed
  • Free Wi-Fi

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About this property

Motel One Hamburg-Alster

A bar/lounge, a snack bar/deli, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk and multilingual staff assistance are onsite.
Motel One Hamburg-Alster offers 460 accommodations with hair dryers and blackout drapes/curtains. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. This Hamburg hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Motel One Hamburg-Alster, you're just a quick walk from Alster Lakes. Features include free WiFi in public areas, plus a bar and breakfast (surcharge).
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Continental breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a multilingual staff, an elevator, and a terrace
  • Onsite recreation includes bike rentals
  • Just a 5-minute drive from Miniatur Wunderland and a few minutes from Elbe Philharmonic Hall
  • Cats and dogs welcome for a fee (restrictions apply)
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, multilingual staff, and an elevator are also featured at Motel One Hamburg-Alster. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Hamburg hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (EUR 20 per day)
  • Limited on-site self parking

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 16.90 to 17.90 per person
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Bicycle rentals

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 19 floors
  • Built in 2010
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15.00 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately EUR 16.90 to 17.90 per person
  • Covered self parking fee: EUR 20.00 per day
  • Pet fee: EUR 15.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Motel One Hamburg-Alster
Motel One Hotel Hamburg-Alster
Motel 1 Hamburg Alster
Motel One Hamburg Alster Hotel Hamburg
Motel One Hamburg-Alster Hotel
Motel One Hamburg Alster
Motel One Hamburg Alster
One Hamburg Alster Hamburg
Motel One Hamburg - Alster Hotel
Motel One Hamburg - Alster Hamburg
Motel One Hamburg - Alster Hotel Hamburg

Motel One Hamburg-Alster Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 410 out of 826 reviews
Rating 8 - Good. 339 out of 826 reviews
Rating 6 - Okay. 52 out of 826 reviews
Rating 4 - Poor. 17 out of 826 reviews
Rating 2 - Terrible. 8 out of 826 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities
Check in and out was pleasant and efficient. Staff from reception to bar, breakfast and cleaning were friendly and helpful.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel with perfect service. Nice and quite area. There is a safe parking garage 200m from the hotel for 10€ a day for cars under 2m. Will come back for my next Hamburg trip.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Saajandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Hamburg
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Eloise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very sociable,
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Agnieszka

Liked: Cleanliness, property conditions & facilities
👍
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Menggang

Liked: Staff & service, property conditions & facilities
quiet and convenient
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Fidel at the desk was very helpful and atttentive..infact all staff were very accomodating and friendly..very beautiful clran modern hotel..glad i stayed here
Stayed 3 nights in Jul 2023
Verified

8/10 Good

malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hamburg hotel

It was Ok, room too hot.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Nienke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Verified

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine but not a favorable location

The hotel was fine and had parking. The neighborhood I would not visit again. I would go for Neustadt or rotherbaum next time
Stayed 2 nights in Jul 2024
Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
...
Stayed 1 night in May 2025
Verified

6/10 Okay

Christina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not friendly staff

Very unfriendly staff! Did not at all feel welcomed:-/
Stayed 1 night in Dec 2022
Verified

6/10 Okay

Alirteza

Liked: Cleanliness, staff & service
I stayed one night and it was a comfortable stay. Here are the pros and cons for me: Pros: -The gentleman at reception was polite and very efficient. As the room was vacant he offered me a much earlier check in which was very useful as I had arrived early. -Hotel and the room were very clean. -It is located very close to a metro station, the area is fairly decent and not far from the city centre. It was a cold winter day. The room was quiet. Cons: There is no coffee/tea making facility in the room, which is a standard everywhere I have stayed before. I did not see any bins in the room and had to use the toilet bin for my rubbish. The room did not have a wardrobe. There was a basic rack however. I expect the above basic room facilities of a hotel in this class. Will I stay again? Only if I have to and found no better options.
Stayed 1 night in Jan 2024
Verified

8/10 Good

harald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nette Atmosphäre beim Frühstück (Wenn man Dan geht wenn nicht gerade alle gehen)
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Von einer Baustelle wurde vor der Buchung Nix gesagt
Stayed 3 nights in Feb 2026
Verified

4/10 Poor

Sebastian

Disliked: Cleanliness, amenities, property conditions & facilities
Leider war unser Aufenthalt in diesem Hotel sehr enttäuschend. Das Hotel glich während unseres Besuchs einer Baustelle, worüber wir im Vorfeld in keiner Weise informiert wurden. Während unseres gesamten Aufenthalts fanden Bauarbeiten statt. Selbst am Samstagmorgen begannen die Arbeiten bereits ab 9:00 Uhr. Besonders irritierend war der Zustand des Aufzugs, der mit OSB-Platten verkleidet war und insgesamt keinen einladenden Eindruck vermittelte. Wir hätten uns vorab eine transparente Information über die Renovierungsarbeiten gewünscht, um unsere Reise entsprechend planen oder gegebenenfalls umbuchen zu können.
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Björn

Liked: Cleanliness, staff & service, amenities
Leider wegen der Baustelle momentan kein Frühstücken möglich, war aber vorab mit gebucht worden
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Bernd

Liked: Cleanliness, property conditions & facilities
Wie in jedem Motel One: sauberes, aber winziges Zimmer mit einem TV, bei dem sinnfreier Weise der Sleeptimer gesperrt ist. Frühstück ebenfalls wie in allen Motel One: einfach nicht mit buchen und statt dessen zum Bäcker um die Ecke gehen.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Steffen

Liked: Cleanliness, staff & service, amenities
Das Gesamtpaket hat gepasst, danke.
Stayed 4 nights in Jan 2026
Verified

2/10 Terrible

Manfred

Liked: Cleanliness, amenities, property conditions & facilities
Eine rechnung zu erhalten ist mittlerweile eine Herausforderung und sehr zeitraubend
Stayed 1 night in Nov 2025
Verified

8/10 Good

Karsten

Liked: Staff & service, amenities
Zimmer und Lage
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Özlem

Sauberkeit
Stayed 2 nights in Sep 2025
Verified

4/10 Poor

Anders

Disliked: Cleanliness, staff & service

Frarådes - find noget andet.

Vores dårligste oplevelse på Motel One nogensinde. Receptions personalet udtrykte stor ligegyldighed og total mangel på smil og service. Mindste værelse nogensinde og ikke ordentligt rent. Rengøringen kom om morgenen direkte ind på værelset uden at banke på. Lobbyen var rodet og lignede et værtshus der manglede oprydning. Vi anbefaler klart ikke dette hotel.
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

Elisa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NIE WIEDER! 50 min Warten in der Schlange für den Check-in. Anscheinend wegen einer neuen Software. Morgens zum Frühstück dann nochmal 35 min in der Schlange warten. Ganz ohne Software. Und im Zimmer lang unterm Bett eine tote Kakerlake. Der war die Wartezeit vermutlich zu lange. Ist den Wartetot gestorben. Nie wieder dieses Hotel.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Philipp

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nettes Personal und zentrale Lage an der U-Bahn, gute Ausstattung. Sehr sauber und schönes Zimmer. Leider hat der Check-In sehr lange gedauert. Hier sollte zu Stoßzeiten mehr Personal eingesetzt werden. In der Nacht war es im Zimmer laut, da im gegenüberliegenden Zimmer gefeiert wurde. Dafür kann das Hotel aber nichts.
Stayed 1 night in Sep 2025