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The Cloud One Hamburg-Kontorhaus

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Photo gallery for The Cloud One Hamburg-Kontorhaus

A modern lounge area with seating arrangements and a large, colorful mural depicting a city skyline.
A modern hotel room with a large bed, a desk, and a chair.
A modern lounge area with leather sofas, a blue armchair, and a patterned rug.
A cozy bar area with a television displaying a fire, plush chairs, and a wooden table.
A modern bar area with a counter, pendant lighting, and a mural with text.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Housekeeping

Explore the area

View in a map
Willy-Brandt-Straße 20, Hamburg, 20457
  • Place, Moenckebergstrasse
    ‪3 min walk‬
  • Place, Hamburg City Hall
    ‪7 min walk‬
  • Place, Miniatur Wunderland
    ‪12 min walk‬
  • Airport, Hamburg (HAM)
    ‪32 min drive‬

Room options

View all photos for Room, Balcony (SPECIAL CLOUD)

A hotel room with two beds, a view of the city, a chair, and a painting on the wall.

Room, Balcony (SPECIAL CLOUD)

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed (THE CLOUD)

A hotel room with two beds, a view of the city, a chair, and a painting on the wall.

Room, 1 Queen Bed (THE CLOUD)

8.2 out of 10
Very good
(16 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (THE CLOUD)

A hotel room with two beds, a view of the city, a chair, and a painting on the wall.

Room, 1 King Bed (THE CLOUD)

8.6 out of 10
Excellent
(49 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room (SPECIAL CLOUD)

A hotel room with a striped wall, a bed, a chair, two lamps, and a view of a building through a window.

Room (SPECIAL CLOUD)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed
  • Free Wi-Fi

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About this property

The Cloud One Hamburg-Kontorhaus

Along with 2 bars/lounges, this smoke-free hotel has a snack bar/deli and a 24-hour front desk. WiFi in public areas is free.
The Cloud One Hamburg-Kontorhaus offers 457 air-conditioned accommodations with safes and hair dryers. 46-cm flat-screen televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided daily.

With your stay at The Cloud One Hamburg-Kontorhaus, you're connected to the convention center and just a quick walk from Moenckebergstrasse. Features include free WiFi in public areas, plus 2 bars and breakfast (surcharge).
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy drinks at the 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Services include luggage storage
  • 12 minutes by foot from Miniatur Wunderland and a 2-minute drive from Hamburg Cruise Center
  • Dogs welcome for a fee
There's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

This 3-star Hamburg hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 24.50 to 24.50 per person
  • 2 bars/lounges
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 46-cm flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 24.50 to 24.50 per person
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

The Cloud One Hamburg Kontorhaus
The Cloud One Hamburg - Kontorhaus Hotel
The Cloud One Hamburg - Kontorhaus Hamburg
The Cloud One Hamburg - Kontorhaus Hotel Hamburg

The Cloud One Hamburg-Kontorhaus Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 256 out of 432 reviews
Rating 8 - Good. 120 out of 432 reviews
Rating 6 - Okay. 37 out of 432 reviews
Rating 4 - Poor. 11 out of 432 reviews
Rating 2 - Terrible. 8 out of 432 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Lauri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great and staff was outstanding!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in a great location. Comfy beds and pillows and helpful staff. We particularly enjoyed spending time in the bar in the evening and sampling the amazing cocktails.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a great location. Super friendly staff and room was perfect for our winter weekend break!
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Franziska

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very good stay Room a bit small but everything in a very good shape Great breakfast
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Hotel bar is very nice.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Casper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool bar | Very firm beds | I missed better pillows | nice staff | great location | U-bahn just outside the main entrance
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Burçak Zeynep

Liked: Cleanliness, staff & service, amenities
room was clean staff was great 10/10
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities
Excellent hotel, clean and feels like brand new
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Janus

Great atmosphere and excellent breakfast.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Mikkel

Liked: Cleanliness, staff & service, amenities
Clean, nice staff, good area, nice rooms
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

jacques

Liked: Cleanliness, staff & service, amenities
Friendly staff, room very clean
Stayed 8 nights in Dec 2025
Verified review

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities
Nice hotel, close to everything
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities
Friendly staff
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, lovely staff, nice bar, comfy room
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Vassilis

Liked: Cleanliness, staff & service, amenities
Clean, a bit small for 2 guests but efficient. Friendly staff, modern environment. Great location in the center, easy access to tourist attractions and shopping area. Outside the hotel a metro station.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Florian

Liked: Cleanliness, staff & service, property conditions & facilities
Top
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Nov 2025
Verified review

6/10 Okay

Aster Michael

Disliked: Staff & service, amenities
Rooms are small but expensive. No iron and ironing board in each room and just very basic but very expensive. Just OK but I was not impressed, reception and welcoming area looks nice but that’s about it!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Stephen

Yes. Very high standard of accommodation. Comfortable bed, and convenient parking underground. Staff very courteous and helpful. Location very well placed for access to Hamburg highlights.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely no noise and wonderfully central location. We had a great stay with several good nights’ sleep and made use of both bars as well as the breakfast buffet. Next time, we will probably choose the nearby bakery, as the buffet is a bit pricey for what you get and compared to other hotels. There is a really lovely Asian restaurant right across from the hotel that is definitely worth a visit. It’s called ‘Today’ and can be highly recommended. All in all, a good experience
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Yama

Liked: Cleanliness, staff & service, amenities
Top!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities
Beautiful hotel! Comfy bed, clean room, large beautiful hotel bar 24/7 open. Friendly staff. Underground station right outside and in a lovely modern safe area.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Hamburg!
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again, highly recommend
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and quiet. Perfect central location for walking to sights in old town and a subway entrance at the front door to explore further away. Staff friendly and helpful, too!
Stayed 4 nights in Sep 2025