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Waterfront Hotel Downtown Burlington

3.0 star property

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Photo gallery for Waterfront Hotel Downtown Burlington

Lunch and dinner served
Staircase
Indoor pool
Fireplace
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
2020 Lakeshore Road, Burlington, ON, L7R4G8
  • Place, Spencer Smith Lakefront Park
    ‪1 min walk‬
  • Place, Burlington City Hall
    ‪3 min walk‬
  • Place, Burlington Art Centre
    ‪6 min walk‬
  • Airport, Toronto, ON (YYZ-Pearson Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (City View)

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed (City View)

8.4 out of 10
Very good
(60 reviews)
  • City view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Park View)

Superior Room, 1 King Bed (Park View)

Superior Room, 1 King Bed (Park View)

8.4 out of 10
Very good
(165 reviews)
  • Lake view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (City View)

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds (City View)

8.6 out of 10
Excellent
(57 reviews)
  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds (Park View)

Superior Room, 2 Queen Beds (Park View)

Superior Room, 2 Queen Beds (Park View)

8.6 out of 10
Excellent
(119 reviews)
  • Lake view
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Waterfront Hotel Downtown Burlington

Hotel in Burlington with a 24-hour fitness center and an indoor pool
Along with an indoor pool, this hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a 24-hour business center, and self parking. Housekeeping is available on request.
Waterfront Hotel Downtown Burlington offers 129 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations.

This Burlington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
The shopping around Waterfront Hotel Downtown Burlington gets high marks from our customers. During your stay, you're just a quick walk from Spencer Smith Lakefront Park. You'll find features like free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe, a 24-hour business center, and meeting rooms
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the clean accommodations
  • Steps from Spencer Smith Lakefront Park and 3 minutes by foot from Lake Ontario
  • Pets welcome for a fee
Waterfront Hotel Downtown Burlington offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 5005 square feet (465 square meters) and includes conference space. The business-friendly Waterfront Hotel Downtown Burlington also features multilingual staff, a fireplace in the lobby, and laundry facilities. Parking is available for a fee.

The Port House Social Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (CAD 22 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Port House Social Bar

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • 5,005 square feet of conference space
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Ballroom
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 25.00 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: CAD 22.00 per day (in/out privileges)
  • Pet fee: CAD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Burlington Downtown Hotel
Burlington Downtown Waterfront
Waterfront Downtown Burlington
Waterfront Hotel Downtown Burlington
Waterfront Hotel Downtown Burlington Ontario
Waterfront Downtown Burlington
Waterfront Hotel Downtown Burlington Hotel
Waterfront Hotel Downtown Burlington Burlington
Waterfront Hotel Downtown Burlington Hotel Burlington

Waterfront Hotel Downtown Burlington Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1358 out of 2489 reviews
Rating 8 - Good. 611 out of 2489 reviews
Rating 6 - Okay. 309 out of 2489 reviews
Rating 4 - Poor. 110 out of 2489 reviews
Rating 2 - Terrible. 101 out of 2489 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

4/10 Poor

Paola

Travelled with family
Disliked: Amenities
Staff were not very good with the customers. The room was run down. And the parking situation was horrible. I require an accessible spot. In the evening I had to drive around for 1/2 I ended up parking in the furthest location possible. Awfulan hour for any spot, let alone an accessible spot. I ended
Gross black grime in jets
The drain stopper was not attached
Stayed 1 night in Nov 2025

10/10 Excellent

Anne-Marie

Liked: Cleanliness, property conditions & facilities
Excellent room in the water
Stayed 1 night in Nov 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
Beautiful and clean room with comfortable furniture
Stayed 1 night in Nov 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
Beautiful spacious room. Loved the fireplace and king sized bed
Stayed 1 night in Nov 2025

6/10 Okay

Luciano

Stayed 1 night in Nov 2025

10/10 Excellent

Mary Alexandra

Stayed 1 night in Nov 2025

10/10 Excellent

Jack

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 7 nights in Oct 2025

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, the breakfast was fabulous!
Stayed 1 night in Nov 2025

8/10 Good

Rosa

Stayed 1 night in Oct 2025

8/10 Good

Dan

Stayed 1 night in Nov 2025

8/10 Good

Bryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well located, clean, pleasant staff, good value.
Stayed 2 nights in Oct 2025

6/10 Okay

Bared

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Looked like most/all suite entry doors were patch painted with wrong color. Gym/weight room is mediocre and tiny. Tv in gym not working. One of the two elliptical was broken making weird noise. Very clean and great staff though.
Stayed 3 nights in Oct 2025

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very friendly. Parking at the hotel is paid public parking so no guarantee of a spot...but...staff let me know of a public garage that was only a block away...and the garage was free on the weekends. Very helpful. The restaurant on-site was great...the atmosphere and the food. It overlooks the waterfront and there is tons of outdoor seating for the summer.
Stayed 1 night in Nov 2025

8/10 Good

Mani

Stayed 3 nights in Oct 2025

8/10 Good

Lee

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was nice and clean, basic kind of room. Great price for the area which has lots of things to offer. Breakfast was good as well. Sausages, quiches, pancakes etc.
Lakeview room
Stayed 1 night in Nov 2025

2/10 Terrible

Chelsey

Disliked: Cleanliness, amenities, property conditions & facilities
When we went to lock our room at night we found duck tape and our peep hole blocked. We immediately felt unsafe and took it to the front desk. The girl at the front desk was not concerned at all and brushed it off, telling us the manager would be in the next morning. The more we talked about this we really did not feel safe in our room so we asked to switch and after a lot of back and forth we finally got the “last” room and had to switch at 1am. The next morning we checked out and asked to speak to the manager and the new girl at the front desk was very rude and pushed us away. For feeling like someone was tampering with our room and safety, we were treated like we were in the wrong. It was terrible. No compensation or sympathy what so ever.
Stayed 1 night in Oct 2025

8/10 Good

Phil

Stayed 3 nights in Oct 2025

8/10 Good

Elise

Stayed 1 night in Oct 2025

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable and convenient. This was our second time staying and will be back
Stayed 4 nights in Oct 2025

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff .. hotel was clean and housekeeping was outstanding
Stayed 1 night in Oct 2025

8/10 Good

Julie Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms,good amenities friendly staff
Stayed 2 nights in Oct 2025

4/10 Poor

Cher

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The front desk staff were extremely helpful and friendly and the location can't be beat. However, the cleanliness of the room was disappointing. The bathtub appeared like someone had shaved in it and it was not cleaned, and one of the two towels was stained. I would not say not to stay here, but definitely inspect the room before settling in.
Stayed 1 night in Oct 2025

10/10 Excellent

Jenny

Stayed 1 night in Oct 2025

10/10 Excellent

meng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in lakefront. Beautiful view and easy parking. Only one thing is there are no shower bench available.
Stayed 1 night in Oct 2025

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025