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Tupa Hotel

3.5 star property
VIP Access

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Photo gallery for Tupa Hotel

Living area
Free daily self-service breakfast
BBQ/picnic Area
Terrace/patio
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Business services
  • Laundry room
  • Room service

Explore the area

View in a map
Taniera Teave S/n, Hanga Roa, Easter Island, 2770000
  • Place, Pea Swimming Pool
    ‪6 min walk‬
  • Place, Pea Beach
    ‪6 min walk‬
  • Place, Ahu Tahai
    ‪2 min drive‬
  • Airport, Hanga Roa (IPC-Mataveri Intl.)
    ‪14 min walk‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, Ocean View

Down duvets, minibar, individually decorated, individually furnished

Superior Room, Ocean View

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 3 Single Beds

View all photos for Standard Room, Garden View

Down duvets, minibar, individually decorated, individually furnished

Standard Room, Garden View

7.0 out of 10
Good
(2 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 3 Single Beds

View all photos for Room, Sea View

Room, Sea View

Room, Sea View

7.6 out of 10
Good
(4 reviews)
  • Ocean view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 2 Single Beds

View all photos for Economy Room

Down duvets, minibar, individually decorated, individually furnished

Economy Room

  • 21 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room, Courtyard View

Family Room, Courtyard View

Family Room, Courtyard View

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 4 Large Single Beds

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About this property

Tupa Hotel

This smoke-free hotel features a meeting room, concierge services, and laundry facilities. Free self-serve breakfast, free self parking, and a free airport shuttle are also provided. Additionally, tour/ticket assistance, a garden, and a picnic area are onsite.
Tupa Hotel offers 43 accommodations with minibars and portable fans. Rooms open to patios. Each accommodation is individually furnished and decorated. Beds feature down comforters. Bathrooms include shower/tub combinations and complimentary toiletries. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Tupa Hotel, you'll be within walking distance of Pea Beach. Enjoy features like free breakfast, free self parking, and a free roundtrip airport shuttle.
  • Free self-serve breakfast served daily
  • Free self parking
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Within a 15-minute walk of Pea Beach and Pea Swimming Pool
  • Free airport shuttle service
Free breakfast is available daily. A roundtrip airport shuttle is free (available 24 hours). A terrace, a vending machine, and multilingual staff are also featured at Tupa Hotel. Self parking is free.

This 3.5-star Hanga Roa hotel is smoke free.

Guests are served free self-serve breakfast daily from 8:30 AM to 10:00 AM.
Room service is available.

Property amenities

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free self-serve breakfast available daily 8:30 AM to 10:00 AM

Things to do

  • Billiards/pool table
  • Designer stores
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Tile flooring in room
  • Wheelchair-accessible path of travel

More

  • 1 floor
  • 3 buildings
  • Built in 1980
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Minibar
  • Room service

More

  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Portable fan
  • Window screens

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8 AM - 9:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Tupa Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. The front desk at this property is open daily from 8 AM - 9:30 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Tupa Hanga Roa
Tupa Hotel
Tupa Hotel Hanga Roa
Tupa Hotel Easter Island/Hanga Roa
Tupa Hotel Hotel
Tupa Hotel Hanga Roa
Tupa Hotel Hotel Hanga Roa

Tupa Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 170 out of 382 reviews
Rating 8 - Good. 99 out of 382 reviews
Rating 6 - Okay. 67 out of 382 reviews
Rating 4 - Poor. 26 out of 382 reviews
Rating 2 - Terrible. 20 out of 382 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Shinsuke

Stayed 3 nights in Dec 2025

2/10 Terrible

Kristin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible condition. Roach motel, not for humans. Insect eggs and roaches everywhere, found in 2 rooms, after staff was supposed to have cleaned. Was unfortunate that we could not go to another hotel. Had to live through the nightmare staff. DO NOT BOOK!
Stayed 3 nights in Dec 2025

4/10 Poor

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Convenient airport shuttle. Convenient location that is an easy walk to main downtown area. WiFi only worked in breakfast area and was spotty even there. Rooms were mediocre/rundown - floors and walls were dirty. Hot water was sporadic. Bathroom was moldy. Bed was comfortable but had bits of dirt or sand and a couple of dead bugs in it. There is no A/C. It probably was a nice hotel at one point but has not been updated or maintained. Staff were helpful but did not seem happy to be there.
Seaview room
Stayed 2 nights in Dec 2025

2/10 Terrible

Orlando

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was substandard. The shower, sink and toiled drained onto a covered trough in our patio before going into a septic tank that's vent was less than five feet from the patio. The chairs and table for patio were flimsy. There was no WiFi in the rooms only some spotty coverage in the lobby. We had no hot water for showers for half of our stay. The property is home to what appears to be dozens of chickens with roosters crowing starting around 3 am. You have to keep the sliding door open, since all you have is a pedestal fan for cooling. Let's not mention the dead roaches everywhere... which makes you wonder were all the live ones are. Location was great, but the place was disappointing. I really wanted to like the place.
Stayed 3 nights in Dec 2025

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El personal fue bastante amable y profesional a la vez, lo q más destacó fueron las vistas impresionantes desde la habitación
Stayed 2 nights in Dec 2025

6/10 Okay

Yuanxu

Stayed 2 nights in Dec 2025

4/10 Poor

Carolina

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We booked a sea view room which in the Expedia description mentioned as a renovated room and were allocated to a garden view room that was far from being renovated. On a hot day, the room gets smell of plumbing, there was insects in the room, we got a broken window in the bathroom and overall the room was very old, including the linen used in the bed. Although there's the bad side, the hotel is in a very convenient location, you can walk into town and to the airport as well, and even tho the room was not the best, it had a comfortable bed. The breakfast was a continental breakfast, simple but enough to get you going for the day. The transfers to the airport are a great service the hotel offers. The best part of the stay was their team. The people working in the hotel were lovely and helpful. So, they made up to the down side of the rooms.
Stayed 3 nights in Dec 2025

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
habitación limpia, el staff amable, rico desayuno, recomendado.
Stayed 2 nights in Dec 2025

6/10 Okay

Allison

Disliked: Amenities, property conditions & facilities
Breakfast was a little disappointing. Room was very basic. Once there, struggled to get information from hotel staff about check out details, tours and transfers.
Stayed 3 nights in Dec 2025

8/10 Good

Teoman

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Difficult with translation, but clean, and good location.
Stayed 2 nights in Nov 2025

4/10 Poor

Caitlyn

Disliked: Cleanliness, amenities, property conditions & facilities
Cockroaches everywhere. Water comes out of the drain in the bathroom floor (NOT the shower - the FLOOR) & the staff thought nothing of it. There are chickens roaming the halls. The walls are paper thin. There are stains on the ceiling.
Stayed 3 nights in Nov 2025

10/10 Excellent

Yaroslava

Stayed 3 nights in Nov 2025

4/10 Poor

Dean

Travelled with group
Disliked: Staff & service, amenities
Check-in at 3pm, not 1pm like advertised. We booked to rooms, in both rooms the showers were broken (and been like that for a long time - as the units were rotten from water damage). Patio doors on both rooms don’t lock. Calling the rooms ‘rustic’ would be exaggeration, dated or hostel level would be appropriate. Cockroaches visit everyday (the large size that can fly) and you get woke up every morning at 5am by cockerels. Keep an eye on the chicken, they are friendly but cheeky and will come int the room on their hunt for food. Staff friendly but also seem to prefer being on their phone more than doing their job. Breakfast buffet very basic, but staff try their best. Airport pick up was great, but drop off you need to keep an eye on the time and remind staff to get you to the airport on time. WiFi works at reception:lobby area and is free and reliable.
Stayed 3 nights in Nov 2025

2/10 Terrible

Joao Carlos, Frisco

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nasty. Unsanitary. Dirty. Disgusting. So many issues.
Stayed 3 nights in Nov 2025

6/10 Okay

Jeremy

The property is in desperate need of renovation. From the rooms to linens and towels and the property including rooms needs a through cleaning. The staff is very friendly and the property is in a great location.
Stayed 3 nights in Nov 2025

2/10 Terrible

Maribel Josefina Gonzalez

Disliked: Cleanliness, amenities, property conditions & facilities
Everything was bad from beginning to end. I was given a tinny economy room. I reserved a double room. When I demanded what I paid for, I was given one next to the chicken coup which roosters woke me every morning before 5 am until 10 am. The bathroom sink was plugged, the tile floors broken. Everything filthy dirty. No AC, no fan. No amenities. I asked that nobody enter to my room, they did enter. Breakfast with very limited options. Not even as continental. No TV. No internet. Most of the time not even on the public areas. At some point no electricity.
No hangers
Broken tiles
Filthy shower
Filth all over the place
Stayed 3 nights in Oct 2025

6/10 Okay

Angela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel stated on Hotels.com that rooms had air conditioning so this is the reason we booked this room, however in arrival we were told that non of the rooms had air conditioning, so we were given a fan The room was in need of refurbishment as it was outdated and a little grubby. Saying all of this the staff were very friendly and helpful
Stayed 3 nights in Oct 2025

10/10 Excellent

Sofia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones del hotel fueron realmente lo mejor. Todo estaba muy bien cuidado, limpio y diseñado para disfrutar al máximo de la estancia. Un lugar hermoso y acogedor, ideal para descansar y desconectarse. Volvería a ir !!
Stayed 1 night in Oct 2025

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Paola and the rest of the staff were wonderful. I loved the Island and the people.
Stayed 5 nights in Oct 2025

10/10 Excellent

Constanza

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente experiencia. Habitaciones cómodas y limpias, personal muy atento y un ambiente acogedor. Sin duda volvería en mi próxima vi
Stayed 3 nights in Sep 2025

2/10 Terrible

Blanca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A stay amid mold and filth!

The place is filthy beyond words, from towels to the floor, to the bathroom rug. I don’t think they clean the place. There’s mold in the rooms, not just on mine, but on many other guest rooms, and the paint is peeling off. The place is not maintained at all, it is falling apart. It is a shame that Hotels.com would list this property among a place where a normal person can stay. It should just be rented to cattle as I don’t think it is suitable for human habitation. While the breakfast buffet is OK, they do not check the room number, so in theory anybody can go there and eat the food of the guests. The services they offer, from Travel service to repair of the rooms is extremely disorganized. Their book of complaints is full. I am including some pictures. The talk over breakfast is about the complaints other their guests have about their rooms, or their stays in general. Many choose to leave. For example, it took them two days to give me the role where you put the toilet paper, despite asking them several times, including the general manager. The toilet seat had to be held together with tape because it did not work. It took me another couple of days to get the tape so that the lid will not follow me every time I used it.
Room ceiling
List marking the items they did not provide in the room
Stayed 4 nights in Aug 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were nice, there was just dead bugs in my room like they fumigated the room and didnt clean after.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jake

Stayed 2 nights in Jul 2025

4/10 Poor

Bryan

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The accommodations are modest, at best. The service is generally not welcoming or friendly. The breakfast was disappointing. Everything was minimalist. The clean towels appeared dirty and had nasty stains. I would say that it lacks love, care and attention from leadership or ownership. The best I can say is that the bed was comfortable. It was expensive for such a poor quality and level of service. I would not recommend it.
Stayed 5 nights in Jul 2025

8/10 Good

Raoul

Liked: Cleanliness, amenities
Location is great, price was excellent value for money, staff are friendly and helpful. Bathroom needed some renovation, though
Stayed 4 nights in Jun 2025