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elaya hotel hannover city, Trademark by Wyndham

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Photo gallery for elaya hotel hannover city, Trademark by Wyndham

Exterior
Standard Double Room, 2 Queen Beds
Junior Suite, 1 Queen Bed
2 bars/lounges
Buffet breakfast for a fee on weekends

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Bar

Explore the area

View in a map
Friedrichswall 21, Hannover, 30159
  • Place, New Town Hall
    ‪3 min walk‬
  • Place, Maschsee
    ‪7 min walk‬
  • Place, Heinz von Heiden Arena
    ‪13 min walk‬
  • Airport, Hannover (HAJ)
    ‪18 min drive‬

Room options

View all photos for Standard Single Room

A hotel room with a bed, a desk, a chair, a TV, and a painting on the wall.

Standard Single Room

  • Sleeps 1
  • Free Wi-Fi

View all photos for Standard Double Room

A hotel room with a bed, a sofa, a desk, a TV, and a shower area.

Standard Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Single Room

A hotel room with a bed, a desk, a chair, a TV, and two framed pictures on the wall.

Superior Single Room

  • Sleeps 1
  • Free Wi-Fi

View all photos for Standard Single Room, 1 Queen Bed

Standard Single Room, 1 Queen Bed

Standard Single Room, 1 Queen Bed

  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Single Room, 1 Queen Bed

Superior Single Room, 1 Queen Bed

Superior Single Room, 1 Queen Bed

  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds

  • Sleeps 2
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

elaya hotel hannover city, Trademark by Wyndham

This smoke-free hotel features 3 restaurants, 2 bars/lounges, and 2 coffee shops/cafes. WiFi in public areas is free. Additionally, a snack bar/deli, coffee/tea in a common area, and a TV in a common area are onsite. Weekly housekeeping is available.
Elaya hotel hannover city, Trademark by Wyndham offers 40 accommodations with iPads and complimentary bottled water. Each accommodation is individually decorated. 40-inch flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided weekly.

With your stay at elaya hotel hannover city, Trademark by Wyndham, you're connected to a rail/subway station and just a quick walk from KUBUS Municipal Gallery. Free WiFi in public areas, 3 restaurants, and 2 bars are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 3 restaurants, 2 coffee shops/cafes, and 2 bars/lounges
  • Buffet breakfast served weekends for a fee
  • Amenities include a multilingual staff, a vending machine, and coffee/tea in a common area
  • 11 minutes by foot from Maschsee and a 3-minute drive from Swiss Life Hall
  • Pets welcome for free
There are 3 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at elaya hotel hannover city, Trademark by Wyndham.

This 3-star Hannover hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekends from 7:00 AM and 11:00 AM.
Elaya hotel hannover city, Trademark by Wyndham has 3 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (EUR 16 per day); discounts available
  • Street parking available

Food and drink

  • Weekend buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 16 per person
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Art gallery
  • Designer stores
  • Shopping centre
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • Luggage storage
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (weekly)
  • Multilingual staff

Outdoors

  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% organic food
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renewable energy used
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels
  • IPad

Food and drink

  • Free bottled water

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • LED lighting
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (6:30 AM - 10:00 PM) and Saturday - Sunday (6:30 AM - 4:00 PM)
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, lockbox

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 16 per person
  • Nearby parking fee: EUR 16 per day(984 ft away; open 24 hours)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses some wind, solar, and geothermal energy
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property's front desk is open during the following times:
  • Monday - Friday: 6:30 AM - 10:00 PM
Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Arthotel ANA Prestige
Elaya Hannover City Hannover
elaya hotel hannover city Hotel
elaya hotel hannover city Hannover
elaya hotel hannover city Hotel Hannover
elaya hannover city ehemals Arthotel Ana Prestige

elaya hotel hannover city, Trademark by Wyndham Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 19 out of 71 reviews
Rating 8 - Good. 23 out of 71 reviews
Rating 6 - Okay. 13 out of 71 reviews
Rating 4 - Poor. 9 out of 71 reviews
Rating 2 - Terrible. 7 out of 71 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Artilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean, near the old town.
Stayed 1 night in Oct 2023
Verified

6/10 Okay

Roger

Liked: Cleanliness
Disliked: Staff & service, room comfort
Convinient walking distance to city center so well located. At our stay we got a room on 4th stock with a non working elevator. Search criterias before booking, parking and a/c ,no a/c in the hotel and external parking in the surrounding.
Stayed 4 nights in May 2025
Verified

8/10 Good

saurabh

Liked: Cleanliness, staff & service, amenities
we were given a room (old style) which was dark with dim lights, but on request we were moved to a better one from 4th to 5th floor. New room was good , modern and nice size. We senjoyed our stay, staff was decent. English lady at the front desk was helping and nice. Cleaning was bit of an issue, cleaner comes and somedays fold the blanket, sometime change the towel, but dont clean the washbasin or WC or the toilet. You can have coffee at the reception area near breasfast area complimentary, which was nice thing. Breakfast was very average limited menu so we skipped to have it there. Recommend to go to Cafe extrablatt , which serves buffet and ala carte as well. Hotel itself is 5 min walk to aegidientorplatz station. 10 min walk away from Kropcke , so nicest location. Rest over all, nice stay.
Stayed 9 nights in Nov 2025
Verified

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
I can not say enough good things about Antje and her team!! From connecting with them a week before I arrived to the day I walked in the front door to the day I left, they were professional, friendly, helpful and engaging!! Very much a family feeling! The morning breakfast is fantastic!! They have a small bar right at reception with fantastic local beer and small pizza to order! This is a wonderful boutique style hotel! I will be back!
Stayed 7 nights in Mar 2025
Verified

10/10 Excellent

Kerstin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Anais

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

Ok but Did not clean my room

The location was good and the room was clean however I had the sign to please clean my room up for two days and it was not cleaned. On the second day I mentioned it at the front desk and all they did was make my bed and replace one towel. They didn't vacuum, replace visibly dirty sheets or even wipe around the sink. That was disappointing and highly affected the overall rating.
Stayed 5 nights in Jul 2025
Verified

4/10 Poor

Ava

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Lock box code didn’t work, sat outside the hotel at 1am for over half an hour whilst it was sorted. Friend had a seizure whilst outside and hit her head on the pavement. When in rooms one colleague power went out and had to be switched to another room, my room was dirty on the floor and my feet were full of dust and dirt. Overall just really poor for the money we paid
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

Donna

Stayed here for one night before flying home. Hotel is approx 10 mins walk from main station through city centre. Sits on a busy main road directly across from Town Hall, which is stunning to say the least. Rooms were ok, we booked two. The were clean, but a toothbrush was left in the shower in our room, and a previous travellers tshirt in my sons room wardrobe, so perhaps not checked thoroughly. When we arrived, we were met with a sign on the door saying reception was closed at 6pm and call a hotel in Hamburg to gain entry. After a few panicky minutes, we found lock boxes and an email sent whilst travelling to tell us the code. Not exactly customer friendly. However reception opened at 6am following morning. Breakfast was provided, which was basic, I think as the hotel was strangely quite. Could do better in terms of customer experience. But stay was ok.
Stayed 1 night in Jun 2024
Verified

4/10 Poor

Peter D.

Disliked: Cleanliness, property conditions & facilities

Very messy

The hotel is messy. There is clutter in many places, including cleaning supplies (cloths, cleaning agents), garbage bags with used bed linen, cardboard boxes with products for room replenishment. This is not only when they are cleaning. The vacuum cleaners are just pushed into the corner of the hallway. There are empty plant boxes and empty refrigerators. Room cleaning is very poor. The hotel appears very worn. The staff are polite and seem service-minded. But their appearance, clothing, and general behavior are not what you would expect from a service business or even a medium-quality hotel. For example, the reception is empty while the receptionist is smoking on the street. Breakfast was acceptable. There is no coffee maker or similar in the rooms. Soap and shampoo bottles are maybe half full if you're lucky. The good thing about them not tidying up is that you can find an extra bottle of mineral water in the hallway from the cardboard boxes. The location is good. Although the hotel stay is not expensive, it is still far too costly for the value provided. Overall, the hotel seems poorly and unprofessionally managed. It is not the worst - but definitely among the worst hotels I have stayed at.
Stayed 2 nights in Apr 2025
Verified

2/10 Terrible

Johan

Liked: Cleanliness
Disliked: Staff & service

Insulted, thrown out - avoid this place

Simple hotel, good location. Horrible experience. At the arrival to the hotel in the afternoon, the nice girl greeting us told we should pay at checkout four nights later. The day after, when arriving back to the hotel at 6pm, we were met by an extremely upset guy in the reception, who claimed we were trying to fraud the hotel - they had tried to charge the card listed with hotels.com, and it’s a card I use for booking purposes only - and just have a balance when paying. As I had been told we should pay at checkout, there was no balance on the card. The rude receptionist refused to believe that the sweet girl that had welcomed us had told us to pay at checkout, he instead claimed that we had arrived at night - he started yelling at us, claimed we were thieves (in front of other guests) and that we should get our things and leave the hotel immediately. Both his claims would have been very easy to check had he just bothered, instead of spending his energy on threatening us - at which point I lost my temper and yelled back at him. He could easily see when we checked in, and he could have contacted his colleague to verify our claim. He claimed that Expedia demanded us to leave the hotel straight away, and that my account at Expedia should be cancelled - when I asked him to show me that, he couldn’t produce it, just a message from Expedia that the payment hadn’t worked and that he should contact us about that within 24 hours. Avoid this place!! We went to Hilton instead.
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

idris

Liked: Cleanliness, staff & service, property conditions & facilities
Sauberes zimmer , perfekt personal mit gute Laune.
Stayed 2 nights in Mar 2026
Verified

2/10 Terrible

Thomas

Liked: Staff & service
Disliked: Cleanliness, amenities
Ist das ekelig? Ja, die Frage ist berechtigt, denn wer andere vorsätzlich gesundheitlich gefährdet ist es. Der Reihe nach. Das Ankommen ist entspannt, parken kann man für kleines Geld in der Nebenstraße und der Herr an der Rezeption ist freundlich so wie kompetent. Erst auf dem Zimmer wird einem klar, die Führung des Hauses ist er in der Abteilung weiß nichts, kann nichts und tut nichts zu finden. Im Zimmer, so stelle ich fest, gibt es eine Steckdose. In selbe kann man den TV oder die Lampe auf dem Sideboard stecken. Andere Kommunikationsgeräte sind somit nicht zu laden. Am Bett gibt es keine Steckdose. Also auf zur Rezeption. Man gibt mir einen Dreier Stecker. Zurück im Zimmer würde ich mich gerne meines Anzugs und Mantel entledigen. Im Schrank gibt es hier für zwei, in Zahlen 2 Bügel. Also zurück zur Rezeption und Bügel holen. Hier arbeiten scheinbar nur Menschen die ihre Kleidung zu Boden werfen. Seltsam. Zurück im Zimmer bemerke ich nach kurzem den penetranten Schimmelgestank. Schimmel ist hoch Toxisch, ich sehe das als einen vorsätzlichen Angriff auf Gesundheit und Leben. Leider ist alles ausgebucht, ein anderes Zimmer nicht verfügbar. Lüften, ja das geht, Nachts. Ansonsten ist es durch die achtspurige Straße vor der Tür etwas Laut. Die Matratze ist er durch als Bequem und nach kurzer Nacht quält man sich aus dem Bett. Eine ekelige Absteige geführt von ignoranten Menschen.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Andreas

Da stimmt Preis und Leistung. Das Zimmer war modernisiert und das Frühstück i. O.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Krister

Söt
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr nettes Personal, gutes Frühstück, zentral gelegen…
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Katy

Gut gelegen, Haustrierfreundlich und große Zimmer. Das Haus ist schon in die Jahre gekommen und zu genau h
Stayed 3 nights in Aug 2025
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Pænt rent værelse. Morgenmaden er for dyr i forhold til udbud - der mangler ost.
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Ingo

Liked: Cleanliness, staff & service
Das Hotel ist ziemlich in die Jahre gekommen, das Bad mini, die Dusche mit Vorhang ein Graus. Wasserdruck mäßig, dafür Temperatur schwankend, sehr hellhörig. Zum Glück ist das Personal sehr freundlich, das Frühstück ordentlich.
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

Dr Anne

Disliked: Staff & service
Unmögliches, einchecken, niemand geht. Bei der Telefonnummer, die angegeben ist dran, keine vorab Übersendung des Codes, unmöglich!
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Simone

Ganske fint

Overordnet fint hotel, lidt mangelfuld rengøring, men ellers ikke noget.
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Loistava sijainti, kehnohko palveluasenne

Kirjasivat yöpymisten määrän itse väärin avainkortille, jolloin kortti lakkasi yllättäen toimimasta. Korjasivat asian, mutta eivät pahoitelleet. Hissi ei toiminnassa, jyrkät portaat, monta kerrosta. Sängyn alla pölypalloja, sieltä ei siivottu. Muuttuneesta etuoven aukiolosta ei tiedotettu riittävästi, liukuovessa oli lappu jota ei edes nähnyt jos ovi oli valmiiksi auki (jos avainkortit eivät olisi toimineet tuolloin, olisimme jääneet yöksi ulos). Henkilökunta ei hymyillyt, paitsi aamiaishuoneen viehättävä nuori nainen ja reipasotteinen mieshenkilö joka keräsi astioita. Hotellin sijainti loistava ja sänky mukava. Kylpyhuoneen pesuaineet huonolaatuisia ja niitä oli pienet määrät isojen purkkien pohjalla, vaikea saada sieltä mitään tulemaan.
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

Michael

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mein Zimmer war an vielen Stellen nicht sauber und beim Frühstück fehlten auch viele Dinge. Das Preis/Leistungsverhältnis passt einfach nicht!
Stayed 1 night in Jan 2025
Verified

4/10 Poor

Takehiro

Disliked: Amenities, property conditions & facilities
エレベーター故障、Wifiが部屋まで届かず。駅から徒歩15分以上。今後予約することはない。
Stayed 1 night in Oct 2024
Verified

6/10 Okay

Takehiro

Liked: Cleanliness
Disliked: Amenities
2泊予約したが、1泊ずつ荷物を出さなくてはならなかった。またエレベーターが故障しており、翌日治ると言われたが治っておらず、3階までスーツケースを持っていかなくてはならなかった。また、3階の部屋はWifiが届かず、2泊目は1階に変更したが、予約した部屋より狭かった。駅からも歩いて15分以上かかるし、今後泊まることはないだろう。
Stayed 1 night in Oct 2024
Verified

8/10 Good

Nina

Liked: Amenities
Für Konzerte in der Swiss Life Hall perfekt geeignet. Innenstadt auch zu Fuss erreichbar
Stayed 3 nights in Jun 2024