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Au Co Art Classic Hotel & Spa

5.0 star property

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Photo gallery for Au Co Art Classic Hotel & Spa

Terrace/patio
Business centre
Interior detail
Hallway
Daily buffet breakfast for a fee

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
52- 54B Ngo Huyen, Hang Trong, Hoan Kiem, Hanoi
  • Place, St. Joseph's Cathedral of Hanoi
    ‪2 min walk‬
  • Place, Hoan Kiem Lake
    ‪5 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪10 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

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About this property

Au Co Art Classic Hotel & Spa

A full-service spa, a restaurant, and a fitness center are available at this hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a bar/lounge, a snack bar/deli, and a rooftop terrace are onsite.
Au Co Art Classic Hotel & Spa offers 55 accommodations with washers/dryers and minibars. Beds feature premium bedding. Smart televisions come with cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Au Co Beauty Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
With your stay at Au Co Art Classic Hotel & Spa, you're connected to the convention center and just a quick walk from Hoan Kiem Lake. You'll find features like free WiFi in public areas and a free manager's reception, plus a full-service spa.
  • Free WiFi and wired Internet
  • Enjoy Vietnamese cuisine while dining at Au Co mother restaurant
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Indulge with deep-tissue massages, manicures and pedicures, or facials at Au Co Beauty Spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym
  • Steps from St. Joseph's Cathedral of Hanoi and 7 minutes by foot from Hoan Kiem Lake
  • Cruise terminal, train station, and beach shuttle service available for a fee
Au Co Art Classic Hotel & Spa offers its guests a full-service spa and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi and wired Internet.

A business center and a meeting room are available. A rooftop terrace, spa services, and multilingual staff are also featured at the luxury Au Co Art Classic Hotel & Spa. A beach shuttle and a train station drop-off service are available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this Art Deco Hanoi hotel.

The hotel hosts a free manager's reception daily.
Au Co mother restaurant - This restaurant specializes in Vietnamese cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered. Open 24 hours. Reservations are required.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Train station pick-up and drop-off shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Parking on site (VND 250,000 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: VND 299,000 for adults and VND 299,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Au Co mother restaurant

Things to do

  • Full-service spa
  • Gym
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room babysitting
  • In-room refrigerator
  • In-room washing machine/dryer
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Outdoors

  • In a national park
  • On a lake
  • On the boardwalk/promenade
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 12 floors
  • Art Deco architecture
  • Built in 2018
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Free bottled water
  • In-room dining only
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms
  • Washing machine/dryer

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in fee: VND 699000
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: VND 699000
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 799000.0 per day.
  • Cribs (infant beds) are available for VND 699000.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (December 24) Gala Dinner per adult: VND 577000

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately VND 299000 for adults and VND 299000 for children
  • Self parking fee: VND 250000 per night
  • Early check-in fee: VND 699000 (subject to availability)
  • Late check-out fee: VND 699000 (subject to availability)
  • Crib (infant bed) fee: VND 699000.0 per day
  • Rollaway bed fee: VND 799000.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Au Co Art Classic Hotel & Spa offers transfers from the cruise terminal and train station (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:30 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Set meals are served in guestrooms only (no menus or public dining).

Property is also known as

Au Co Art Classic Hotel Hanoi
Au Co Art Classic Hotel
Au Co Art Classic Hanoi
Au Co Art Classic
Au Co Art Classic & Spa Hanoi
Au Co Art Classic Hotel & Spa Hotel
Au Co Art Classic Hotel & Spa Hanoi
Au Co Art Classic Hotel & Spa Hotel Hanoi

Au Co Art Classic Hotel & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 24 out of 62 reviews
Rating 8 - Good. 17 out of 62 reviews
Rating 6 - Okay. 12 out of 62 reviews
Rating 4 - Poor. 4 out of 62 reviews
Rating 2 - Terrible. 5 out of 62 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Victoria

Disliked: Cleanliness, amenities, property conditions & facilities
I actually didn’t stay in the end. I checked in late, to find the main hotel closed up, and so I was directed to their ‘other’ building which was smaller, shabbier and didn’t even have a reception area. The bar/ restaurant was closed but due to the Covid situation I wasn’t totally surprised. My room was really run down and when I realised the door didn’t lock that was the moment I decided to leave. The man who let me in was very understanding and let me leave without charging me anything. I feel sorry for these smaller boutique hotels during this time but my safety and comfort comes first.
Stayed 3 nights in Jul 2020
Verified

6/10 Okay

Sebastian

Liked: Staff & service
Disliked: Amenities
Wie wurden aufgrund des Covid-19 umgebucht auf ein anderes Hotel der Kette. Church Boutique - nicht die gleiche Preiskategorie. Leider optisch nicht mehr so ansprechend wie das eigentlich gebuchte Hotel. Leider gab es kein warmes Wasser zum duschen ( haben es mehrmals versucht) Frühstück dafür war ansprechend
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is so spacious and clean. Staffs are so friendly, location is so close to everything, Great dollars for value
Stayed 1 night in Feb 2020
Verified

2/10 Terrible

PEICHI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dont stay here! Lier! Not honest! Worst hotel ever

Arrive 4-5pm On31/12.hotel said the room have problem. So he gave us the room in the next hotel name Gem premier luxury hotel. The hotel said that they gave us an upgrade to a bigger and more luxury room. Which is not true at all!!!!!!(pls see the photo1-4)This room is on the 2nd floor on the left side from lift. The floor wasnt clean, the wall paper and furniture was old, and the window is facing a wall!) After that we went directly to lobby to refuse staying in that room and request to cancel it. Hotel reply that we can cancel but they wont refund any money. Which was unfair! They said the original room we booked has some prob with water and hotel was full! I checked on the web and found out that they are still selling rooms in triple price! So we called hotels.com to change us to other hotel and callcenter need to call hotel to prove what i said was true. Then the hotel lied again that i was checked in and ok with the room they offered when i still waiting at lobby for more than one hour. I waited there for callcenter to call me back for another hour and no feedback from callcenter. I gave up and the hotel said they will give us a room in au co art (and said that it was an upgrade again! Which i think it was the room i booked at first but hotel want to keep it for others to sell higher price cos its 31/12) and he will move other customer to gem premier instead. We were so tired and disappointed so we accepted.no apologize, no guilty, no service minded at all.
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

Frank

Disliked: Staff & service, property conditions & facilities

Brug aldrig dette hotel

De laver overbookninger og sender folk over på et andet hotel som er meget under standard. Jeg havde desværre betalt på forhånd og fik beskeden at de hverken ville give afslag eller pengene tilbage. De var fuldstændig ligeglad. Handler kun om at snyde folk. Hold jer langt fra dette hotel
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien ubicado, la habitación un poco pequeña y muy antiguo el edificio
Stayed 3 nights in Nov 2019
Verified

6/10 Okay

masahiro

Liked: Staff & service, property conditions & facilities

期待しすぎない方が

スタッフは親切、食事もいい。 でも施設が… 写真はかなりの部分がフェイクです（笑） 場所はいいので、男性1人とかならそんなもんかも
Stayed 1 night in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
All staff are very friendly and helpful. And location is quite nice. Many cafe, bar, restaurants near by. It’s in small alley, so quite, too. We want to come back and stay this hotel ;)
Stayed 1 night in Aug 2019
Verified

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
La ubicación es perfecta, en pleno centro de Hanoi. El desayuno es variado y todo el establecimiento está limpio. Como inconveniente el tamaño del baño era bastante pequeño, al ducharte se sale todo el agua y la encimera del lavabo es tan pequeña que no puedes colocar ni un cepillo.
Stayed 2 nights in Aug 2019
Verified

8/10 Good

Dianne

Liked: Cleanliness, room comfort

Okay place

We arrived at 1 am and were greeted quite rudely. The one holding the key threw the key on the floor at the person who was showing us to our room, what a sure fire way of telling someone you’re not welcome. There were no welcome drinks as advertised. The rooms (we were given a free upgrade, but unfortunately it was on the old wing so it looked more outdated) had no decor, but quite comfortable. Good location, value for money. Location? 5 stars Staff: 3 stars Food: 3 stars
Stayed 3 nights in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
リノベーション物件のようで、エレベーターホール等は若干古く感じたが、部屋は広さも清潔感も十分だった。 　利用した部屋は、バスルームがガラス張りになっており、カーテンで目隠しをするタイプだった。1人での利用は問題ないが、2人以上だと気を遣うかもしれない。 　アメニティーは歯ブラシ・カミソリ・紙石鹸・コップがあり、リンスインシャンプーとボディーソープは陶器の壺に入っていた。シャワールームに壺を置く棚はないので、使用するたびにドアを開けて取る必要があった。 　冷蔵庫はクローゼットの中にあったが、コードがどの電源にも届かないため、利用するには外に出すか、延長コードを利用する必要がありそう。 　朝食はメインを選び、簡単な食事やフルーツ等はビュッフェスタイルだった。メインはベトナムらしいフォーやサンドウィッチ・オムレツなどがあった。 　ハノイ大聖堂のすぐ近くという立地なので、旧市街のほとんどの観光地に徒歩で行くことができた。 　総じてコスパの良いホテルだと感じた。
Stayed 2 nights in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
街の近くですごい動きやすい立地でした。
Stayed 2 nights in Jul 2019
Verified

6/10 Okay

K

Liked: Cleanliness, amenities
ルーフトップバーがなかったり（写真は嘘っぱち）、設備が壊れているのに修理していなかったり、冷蔵庫がクローゼットの中にあるのだがコンセントが繋げない状態で放置されていたり、その冷蔵庫の件をスタッフにお願いすると「使えるようにしておくので鍵かしてください」って朝言われて、夜にホテルに戻ってきたら対応すらしようとしてなかったり。 あと、シーツに口紅っぽいのがついてました。 スタッフの半分は笑顔がありいい感じで、半分は微妙な感じでした（特に、話し方がぶっきらぼうで怖い話し方のレセプショニストがいる）。ちなみにクレームとかはいれたわけでもなく、当方は礼儀はわきまえているつもりなので、普段からこんな感じの接客なのでしょう（笑）。 ウェルカムドリンクと、日本語で挨拶をしてくれるレセプショニストについては嬉しかったです。 5ヶ月前？にオープンしたばかりらしいので、安くておしゃれめなホテルに泊まれればいいやって方にはオススメです。場所も便利。 でも次また泊まりたいかと聞かれると、私は他のホテルをまず探すと思います。セールで3,000円くらいで安ければまた泊まるって感じですね。
Stayed 2 nights in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly team. Warms welcoming. Very clean. Calm area
Stayed 1 night in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
1. 익스피디아에서 표시되ㄴ 지도사ㅇ 위치와 다르ㅁ 2. 베트나ㅁ 구시가지에 이ㅆㅇㅓ 위치좋음 3. 골목안쪽에 있어 취침시 조용함(차 경적소리 등 안남) 4. 이 호텔은 건물이 두개 붙어 있는데 조식먹는 건물이 옆건물에 있어 밥먹으러 옆건물로 가야함 5. 조식 맛(쌀국수)이 그때그때 차이가 있음 6. 스파는 시설이 따로 있지 않고 부르면 마사지사가 오는 시스템임 7. 청결이나 직원 서비스는 괜찮음
Stayed 3 nights in May 2019
Verified

6/10 Okay

Franziska

An sich ist das Hotel für den Preis völlig in Ordnung und die Zimmer sind echt super. Jedoch wird hier mit falschen Bildern geworben, was kaum mit der Realität in Verbindung steht.
Stayed 2 nights in May 2019
Verified

4/10 Poor

TOSHIKAZU

Disliked: Staff & service, property conditions & facilities, room comfort
写真のイメージに騙された？　値段相応のホテルでした。　
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
英語が分かりやすい。スタッフ親切。ハロン湾クルーズ手配してくれる。フリーwifiもちろんOK。洗濯もお願いしたし英語しゃべれたらだいたいのことは融通きくと思う。
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J'écris suivant des avis / commentaires sur les hôtels & restaurants et écrire celui sur le Au co art classic me tient à coeur car nous avons passé une EXCELLENTE semaine dans ce resort! Je like à fond! C'est un resort à taille humaine fondé par une famille de Hanoi et ouvert en dec 2018. Donc tout est neuf. Très bien conçu dans un style . , très bien aménagée! . Le Spa est excellent et nous avons bénéficié d'une promotion de 20% pour un traitement en couple. Le pied intégral! Le buffet petit-déjeuner est carrément somptueux et varié. Il y a tout ce dont on peut avoir envie. Le personnel est TRES attentionné. Ils sont vraiment aux petits soins, proactifs, efficaces bref charmants! Et tout le temps avec le sourire. On sent une bonne formation derrière tout cela. Cela aide à passer un séjour paisible. Très belle excursion. Nous avons pris la formule 2 jours avec 1 nuit sur une jonque 15 p. Nous étions 13 plus l équipage donc idéal. Les cabines sont très confortables, les repas très copieux et excellents. Notre guide Dui très bien, visites guidées très intéressantes. On recommande vivement cette agence de qualité, sérieuse et fiable
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wij kwam met regen aan in Hanoi, dus waren van plan een luxe hotel te boeken. Nou, dat is in ieder geval gelukt. Bij binnenkomst is iedereen meteen enorm behulpzaam en vriendelijk. Dit verandert gedurende het verblijf ook niet. Wij hebben 4 dagen in het hotel doorgebracht en hebben het, ondanks het weer, echt super gehad. Er zijn een aantal zaken die er voor ons uitsprongen; bedden zijn zacht, super badkamer met stortdouche en of bad, , massages, sauna, goed restaurant en een geweldig ontbijt. Alles liep perfect tijdens onze trip naar Halong Bay! Goede communicatie vooraf en alles was in orde. eer goed georganiseerde tour.. er. Al bij al fantastisch en de klantvriendelijkheid is ronduit goed!
Stayed 2 nights in Apr 2019
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
ドライヤーがない Wi-fiが部屋からは繋がらない 私服を着たスタッフ？が、エレベーターに飛び込んできて、話しかけてくる。部屋番号をしっていて怖かった チェックインの時、パスポートを返すの忘れられる
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

CHRISTOFER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 4 nights at Au Co Art classic Hotel and wished we could stay longer. Fantastic hotel all around. Great large room with really nice bathroom. Everything was so clean and well maintained. Breakfast was excellent with so much variety. All the staff were so friendly and helpful including the manager. We booked a 15 day tour for 8 people going to Hanoi, cruise to Halong Bay, Hue, Danang and Ho Chi Minh City. she was wonderful and helped me plan the entire trip.
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came here quite late in the afternoon, we were welcomed by good drinks at the Lobby. The staff here is so friendly, especially Mr. Huy, he support us so well.We booked our Ha Long Bay trip with them and have only good things to say about them. The price is very reasonable for the quality they offer and the service was outstanding. Bed was so comfy and clean. Breakfast was amazing and staff at the restaurant is friendly as well
Stayed 1 night in Apr 2019
Verified

8/10 Good

SS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックインが遅い時間だと、隣の姉妹ホテルの部屋になります。その際の部屋はリニュアルされていない部屋でしたが、翌日リニュアルされた部屋が空き次第変えて頂けました。
Stayed 2 nights in Apr 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday Trip in Hanoi

Very nice place
Stayed 1 night in Apr 2019