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Emerald Hotel Hanoi

4.0 star property

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Photo gallery for Emerald Hotel Hanoi

Minibar, in-room safe, individually decorated, individually furnished

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Business services

Explore the area

View in a map
64 Trieu Viet Vuong St., Hai Ba Trung, Hanoi, 10000
  • Place, Hom Market
    ‪2 min walk‬
  • Place, Vincom Center
    ‪7 min walk‬
  • Place, Hoan Kiem Lake
    ‪15 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪40 min drive‬

Room options

View all photos for Executive Double Room

Minibar, in-room safe, individually decorated, individually furnished

Executive Double Room

  • 35 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Studio Apartment

Minibar, in-room safe, individually decorated, individually furnished

Studio Apartment

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite

Minibar, in-room safe, individually decorated, individually furnished

Family Suite

  • City view
  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Twin Room

  • 35 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Double Room

  • 30 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for 3 Hours Day Use Only

Minibar, in-room safe, individually decorated, individually furnished

3 Hours Day Use Only

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Emerald Hotel Hanoi

This hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a sauna, and coffee/tea in a common area.
Emerald Hotel Hanoi offers 30 air-conditioned accommodations with indoor private hot tubs and fireplaces. Each accommodation is individually furnished and decorated. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and minibars. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Our customers tell us they enjoy the overall property condition at Emerald Hotel Hanoi. During your stay, you'll be connected to a shopping center, and just a quick walk from Hom Market. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include free grocery shopping service, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from Hom Market and 6 minutes by foot from Vincom Center
  • Airport and local-area shuttle service available for a fee
Emerald Hotel Hanoi offers its guests a sauna and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There's an onsite business center. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Emerald Hotel Hanoi. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

Smoking is allowed in designated areas at this 4-star Hanoi hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
Onsite venue - This restaurant specializes in international cuisine.
A complimentary grocery shopping service is offered and 24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: VND 200,000 for adults and VND 100,000 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 9 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Wet bar

More

  • Air conditioning
  • Desk
  • Fireplace
  • Individual decor
  • Individual furnishings
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 12

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from April 1 2025 to March 22 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Emerald Hotel Hanoi

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 250000.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately VND 200000 for adults and VND 100000 for children
  • Airport shuttle fee: VND 400000 per vehicle (one way)
  • Rollaway bed fee: VND 250000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Emerald Hotel Hanoi offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Emerald Hotel Hanoi
Emerald Hanoi
Emerald Hotel Hanoi Hotel
Emerald Hotel Hanoi Hanoi
Emerald Hotel Hanoi Hotel Hanoi

Emerald Hotel Hanoi Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 8 out of 23 reviews
Rating 8 - Good. 9 out of 23 reviews
Rating 6 - Okay. 4 out of 23 reviews
Rating 4 - Poor. 1 out of 23 reviews
Rating 2 - Terrible. 1 out of 23 reviews

7.8/10

Cleanliness

8.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

KAZUHIRO

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay with excellent staff from the front desk to all the cleaning staff and beyond.thank you.👍👍👍
Stayed 7 nights in Oct 2023

8/10 Good

Jodi

Stayed 1 night in Jun 2022

8/10 Good

Sara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

10/10 Excellent

Chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception staff was amazing ! Hard to express in words how friendly, helpful and approachable they were. Their customer service was outstanding.
Stayed 4 nights in Oct 2019

6/10 Okay

Alexander

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very friendly staff. About the breakfast is not much to say. If you like a Vietnamese Noodle soup then you enjoy the breakfast. You fancy the continental version, go to starbucks a few blocks down. The first day the waste pipe of my shower was plugged and the bathroom under water. The second morning I had no warm water while taking a shower. Not an issue in summer but during winter not so comfortable. Otherwise decent and clean rooms.
Stayed 2 nights in Jan 2018

10/10 Excellent

Jane

Stayed 1 night in Aug 2023

10/10 Excellent

Takeshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

個人旅行利用

設備は古いですが、清掃はそれなりに行き届いています。 日本語は通じませんが、簡単な英語で事足ります。 朝食のフォーが美味しく、スタッフへ皆さんフレンドリーでたいへん快適に過ごせました。 また、利用したいと思います。
朝食はビュッフェスタイルで、品数はやや少な目。ただ別途フォーが頼めます(追加料金なし)
外観はかなり古びています。
室内は綺麗。 細かいところは目をつぶりましょう(笑)
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても話しやすいスタッフばかりでした。
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
ホテルスタッフの方が親切に対応していただきました。
Stayed 2 nights in Nov 2019

8/10 Good

Takahiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

内装は綺麗なホテルでした

クレジットで事前に払ったのに、チェックアウト時重複して請求されました。気づかず払ってしまい、後で気づきました。しかし、ホテルから連絡があり、返金の対応をすぐしてくださいました。ミスはありましたが、スタッフの方々に、ベトナム人の優しさと人懐こさを感じました。
Stayed 1 night in Jul 2019

10/10 Excellent

Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice stay

i stayed at emerald for 3 days. The room was big, nice, and clean and the manager was so generous. He kindly lent me some money when my wallet was stolen by the lack. I really enjoyed this stay.
Stayed 3 nights in Jun 2019

10/10 Excellent

Yoshihisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋も清潔で浴槽が大きいのが良かったです。 ホテルの立地もよく，食事には困りませんでした。 チェックインした際のウェルカムドリンクとフルーツも良かったです。 フロントのスタッフもとてもフレンドリーだったので，また宿泊したいです。
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this hotel to people who just pick up the hotel by photo shot. It is terrible dirty and something strange smell from the 1st floor. bed is horrible. my back is so painful after i have slept one night. It is also quite far from the lake. I only recommend for only people who want to stay cheaper one.
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

周りはバイクだらけ

かなり古い小さなホテル。近辺には日本食の店も多くまた、ホテル朝食で頂けるフォーはとても美味でした。レセプションスタッフも親切でしたよ。
Stayed 3 nights in Jul 2018

4/10 Poor

DAD, 日本

Disliked: Property conditions & facilities

ホテルのミスなのか・・。Expediaのシステムが悪いのか・・・

到着したら・・・部屋が無いとのこと・・・別のホテルへ移動 Expediaでホテルをよく取りますが このような体験は、4回目です。 以前、ホテルに聞いたのですが、Expediaで予約した場合、ホテル側に反映されるのが 12時間と聞きました（未確認） ということでホテルはエメラルドホテル⇒ROSALIZAホテルへ ホテルへのコメントでは、無いのですが ご心配な方は、早めの予約と、確認を
Stayed 1 night in Mar 2018

6/10 Okay

HIRO, TOKYO

Liked: Staff & service

便利な立地

ホアンキエム湖までも歩いて散策でき、周りに飲食店もあることからロケーションは良いと思います。 ただ、設備は皆同様に古く、部屋も暗いです。 今回は3階の角部屋でしたが、通りの騒音も激しく細かいことが気になる方は避けた方が良いかもしれません。 スタッフはとても親切で素晴らしいです！
Stayed 2 nights in Jan 2018

8/10 Good

yoshio, vietnam,

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

旧市街に歩いて行ける

今回で、このホテルを使うのが2回目です。私はハイフォンで働いていますので、ハノイに時々リフレッシュに行きます。前回このホテルを利用させて貰って、気に入ったので今回も利用させて頂きました。値段もとてもリーズナブルで 周りも日本食の店が多く日本食を食べたくなったら、来ます。マッサージの店も良く、ハイフォンのマッサージ店より上手だし値段も手ごろです。これからハノイでの私の定宿になるかも知れません。そうそう朝食も付いてます。バスルームも浴槽が深くていいですよ。
Stayed 1 night in Jun 2017

8/10 Good

ryu, tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

周辺に日本料理屋が多いエリア

夜１２時前に到着、チェックインもスムースで 対応良いスタッフでした。 小腹がすいたので周辺１周、空いてる居るお店無く、 １軒だけ日本料理屋空いており食事できました。 翌朝説明受けホアンキエム湖へ徒歩で約１０-１５分（ゆっくり）で到着しました。 周辺ホテル、コーヒー屋さん、ローカル、外人向けレストランたくさんありました。 終わるのは早いようです。

8/10 Good

yoshio, ベトナム、ハイフォン

Liked: Staff & service, property conditions & facilities, room comfort

湖、食事処（日本食）、Bar、マッサージが近くに沢山あります。

とても、利便性のいい場所に在ってとてもリーズナブルです。部屋は、安くて、浴槽も付いてます。 受付の女性は少し日本語が出来ます。

8/10 Good

須永, 埼玉県

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

従業員の教育が徹底されている。

客室は清潔で、フロント及びスタッフは親切、挨拶もきちんとやる、手助けも進んでやる。 ハウスキーパーも完璧、ただ、コンセントが少ない。パソコンをやる場合、デスクの前に無い。