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Aparthotel

Five Star Westlake

4.0 star property

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Photo gallery for Five Star Westlake

Indoor pool
Deluxe Double Room, 1 Queen Bed, Non Smoking, Balcony
Lobby
Premium Suite, 2 Bedrooms, Non Smoking, Balcony
Deluxe Double Room, 1 Queen Bed, Non Smoking, Balcony | Living area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
162 Ð. Hoàng Hoa Thám Tay Ho, Hanoi, 0000
  • Place, West Lake
    ‪3 min walk‬
  • Place, Lotte Center Hanoi
    ‪18 min walk‬
  • Place, Ho Chi Minh Mausoleum
    ‪3 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪34 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking, Balcony

Deluxe Double Room, 1 Queen Bed, Non Smoking, Balcony | Living area

Deluxe Double Room, 1 Queen Bed, Non Smoking, Balcony

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, Balcony

Deluxe Suite, 1 King Bed, Non Smoking, Balcony | Living area

Deluxe Suite, 1 King Bed, Non Smoking, Balcony

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Five Star Westlake

Aparthotel with free parking, near West Lake
An indoor pool, a sauna, and a children's pool are available at this smoke-free aparthotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include free use of bicycles, laundry facilities, and tour/ticket assistance. Each apartment provides a Smart TV with cable channels, plus a kitchen with a refrigerator, a stovetop, and a microwave. Guests can appreciate conveniences like an all-in-one washing machine and dryer and a rice cooker, and other amenities include free WiFi and a TV.
Five Star Westlake offers 35 air-conditioned accommodations with all-in-one washer/dryers and safes. Beds feature premium bedding. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathrobes, bidets, hair dryers, and toothbrushes and toothpaste.

This Hanoi aparthotel provides complimentary wireless Internet access. 40-inch Smart televisions come with cable channels. Additionally, rooms include complimentary bottled water and rice cookers. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Five Star Westlake , you'll be within walking distance of West Lake. Enjoy features like free breakfast, free WiFi in public areas, and free self parking. This upscale aparthotel has 35 apartments. Each apartment includes amenities such as free WiFi and a kitchen.
  • Each apartment offers a kitchen, an all-in-one washing machine and dryer, and a Smart TV
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Services include tour or ticket assistance and luggage storage
  • Onsite recreation includes a sauna, complimentary bicycles, and a playground
  • 11 minutes by foot from West Lake and a 3-minute drive from Ho Chi Minh Mausoleum
  • Airport shuttle service available for a fee
Five Star Westlake offers its guests a children's pool, an indoor pool, a sauna, and complimentary bicycles. Public spaces have free WiFi. Free breakfast is served daily. An airport shuttle (available on request) is available for a fee. Five Star Westlake also features tour/ticket assistance, laundry facilities, and an elevator. Free self parking is available.

This 4-star Hanoi aparthotel is smoke free.

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Pool/Spa

  • Indoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 1:00 AM on request
  • Free covered self parking on site
  • Limited on-site self parking

Family friendly

  • Children's pool
  • Playground

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Rice cooker

Dining

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Dining table

Bedrooms

  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • 40-inch Smart TV with cable channels

Outdoor areas

  • Outdoor entertainment area

Laundry

  • All-in-one washer/dryer
  • Laundry detergent
  • Laundry facilities

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rug in room
  • Front entrance ramp
  • Hardwood flooring in room
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Meal delivery service
  • Safe
  • Tour and ticket assistance

Location highlights

  • Near the boardwalk/promenade

Things to do

  • Children's pool
  • Free bicycle rentals

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 35 units
  • Cleaning products are eco-friendly
  • Free bicycle rentals

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 400000 per vehicle (one-way, maximum occupancy 5)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Five Star Westlake offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 6:00 AM - 11:00 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM.

Property is also known as

Five Star Westlake Hanoi
Five Star Westlake Aparthotel
Five Star Westlake Aparthotel Hanoi

Five Star Westlake Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 17 out of 21 reviews
Rating 8 - Good. 3 out of 21 reviews
Rating 6 - Okay. 1 out of 21 reviews
Rating 4 - Poor. 0 out of 21 reviews
Rating 2 - Terrible. 0 out of 21 reviews

9.8/10

Cleanliness

9.2/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and very helpful
Stayed 4 nights in Sep 2025

10/10 Excellent

Carlos, Key Biscayne

Liked: Cleanliness, amenities
The convenience of having a kitchen and a laundry machine in the apartment was great. Hotel also really good - although not best location
Stayed 2 nights in May 2025

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel for the value. Super clean with amazing amenities for longer stays
Stayed 4 nights in Oct 2024

10/10 Excellent

Richard

Liked: Cleanliness, amenities
Stayed 9 nights in Sep 2024

10/10 Excellent

Richard A

Liked: Cleanliness, room comfort

Best Apartment Hotel in Hanoi, Vietnam

It was amazing, large and very clean room. Staff was also very nice and helpful to our needs. I will definitely return and tell my friends and family to make this place their first choice
Stayed 3 nights in May 2024

10/10 Excellent

My

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and attentive staff
Stayed 8 nights in Jul 2023

10/10 Excellent

ERIC

Travelled with group
Liked: Cleanliness, room comfort
Nice experience !
Stayed 5 nights in Oct 2025

10/10 Excellent

Hitoshi

Business traveller
Liked: Room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

MITSUTOSHI

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Michel

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

MITSUTOSHI

Liked: Cleanliness, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Silvio

Business traveller
Liked: Cleanliness, room comfort
Stayed 7 nights in Oct 2024

6/10 Okay

YOSHINORI

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Sep 2024

8/10 Good

Dae Seob

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Vivy

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

MITSUTOSHI

Stayed 1 night in Jun 2024

10/10 Excellent

Yong han

Liked: Cleanliness, room comfort

이용후기입니다

갑자기 일정이 바뀌어 급하게 얻은 잠자리… 지친 몸을 쉬기에 너무 좋았습니다 저녁에 도착해서 호텔 밖은 할렘가 같았고 매트리스 토퍼가 조금 불편했지만 조식이 이 모든걸 묻어버렸습니다 베트남에 5일 있다보니 음식이 질려갈 쯤이였지만 그렇지 않다해도 아주 맛있고 정갈했으며 집밥 처럼 편했습니다 다음에 하노이에서 숙박을 한다면 바로 이 곳입니다
Stayed 1 night in May 2024

8/10 Good

Tomonori

Stayed 2 nights in Apr 2024

10/10 Excellent

MITSUTOSHI

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Han

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
レビューがまだなかったから心配だったのだけど、Google mapのレビューを見てとてもよかったので、予約した。 結果、大正解。スタッフは親切、施設はクリーンに保たれ、部屋には洗濯機もあってとても便利！ またハノイにくるときには必ず泊まりたい！
Stayed 1 night in Feb 2023