"The room we were allocated was very noisy, Building work from the property next door started at 8am every morning drilling and hammering, then it woul ... " More
24 Jul 2019 by Best regards. Dante Hua. Customer Service Manager.
Dear Valued Guest. Thank you very much for spending your time review our Hanoi Brilliant Hotel and Spa. We are sorry for the unexpected noise from our neighbour as we have informed you when check in. We have tried many times to report this problem with the police and talk with our neighbour but it still happen. We hope to have a chance welcoming you back for better experience. Best regards. Dante Hua. Customer Service Manager.
21 Mar 2018 by Kim Nguyen, Hotel Manager
Dear SOPHIE, It is a great pleasure to hear your kind feedback on Hanoi Brilliant Hotel & Spa. We are very much pleased you were thoroughly satisfied with your stay in Hanoi and the location, staff, quietness, cleanliness, price were to your liking. Indeed, the hotel is right behind Hoan Kiem Lake and close to many popular attractions and shops. Also, we are glad that our offer of a Deluxe room with window to you made your stay more special. It is your positive review that drives us to work harder in order to deliver such a premium quality of service to guests. We are looking forward to having another chance to pamper you here in Hanoi. With best regards, Kim Nguyen Hotel Manager
Hanoi Brilliant Hotel and Spa offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a business centre on site. Spa services, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Hanoi Brilliant Hotel and Spa. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Hanoi Brilliant Hotel and Spa was completed in March 2022. This 4-star Hanoi hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Self parking (surcharge) , RV, bus, truck parking (surcharge) , Parking (limited spaces) , Offsite parking discounted rates available , Offsite parking reservations required
Hanoi Brilliant Hotel and Spa offers 30 air-conditioned accommodations with fireplaces and minibars. Beds feature down duvets. Flat-screen televisions come with premium cable channels. Bathrooms include slippers, bidets, complimentary toiletries and hairdryers. This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.
On-site venue – This restaurant specialises in Vietnamese cuisine and only serves breakfast.
24-hour room service is available.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The Touch Spa has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.
The spa is open daily. Children under 9 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.
Special check-in instructions:
This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Hanoi Brilliant Hotel and Spa offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and JCB International. Cash is not accepted.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
