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Eliana Signature Hanoi Hotel

3.5 star property

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Breakfast, lunch and dinner served
Junior City View
Family Suite City View
Reception
Eliana Suite Terrace

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
38 Lo Su, Hoan Kiem, Hanoi
  • Place, Hoan Kiem Lake
    ‪3 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪5 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪7 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪43 min drive‬

Room options

View all photos for Junior City View

Junior City View

Junior City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite City View

Family Suite City View

Family Suite City View

  • City view
  • 45 sq m
  • Sleeps 5
  • 2 King Beds
  • Free Wi-Fi

View all photos for Eliana Suite Terrace

Eliana Suite Terrace

Eliana Suite Terrace

  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe double room with internal window

Deluxe double room with internal window

Deluxe double room with internal window

9.2 out of 10
Wonderful
(5 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe double room with standing balcony

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe double room with standing balcony

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Executive with internal window

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite Executive with internal window

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Triple Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Family Triple Room

  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed
  • Free Wi-Fi

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About this property

Eliana Signature Hanoi Hotel

This hotel features a full-service spa, a restaurant, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace, and a coffee shop/cafe are onsite.
Eliana Signature Hanoi Hotel offers 37 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 32-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, spring water baths, bathrobes, and slippers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Eliana Signature Hanoi Hotel. During your stay, you'll be connected to the convention center, and just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, a full-service spa, and a restaurant are available.
  • Free WiFi and wired Internet
  • Enjoy Asian cuisine and garden views while dining at SoyBean Restaurant
  • Buffet breakfast served daily for a fee
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 3-minute walk from Hoan Kiem Lake and 7 minutes by foot from Hanoi Old Town Night Market
  • Airport and local-area shuttle service available for a fee
Eliana Signature Hanoi Hotel offers its guests a full-service spa. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a meeting room and limo/town car service. A rooftop terrace, a vending machine, and multilingual staff are also featured at the business-friendly Eliana Signature Hanoi Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

Smoking is allowed in designated areas at this Art Deco Hanoi hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
SoyBean Restaurant - Overlooking the garden, this restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: VND 150,000 for adults and VND 75,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • SoyBean Restaurant

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Outdoors

  • Garden
  • In a provincial park
  • On a lake
  • On the boardwalk/promenade
  • Rooftop terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • Built in 2007
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Spring water bathtub or rainfall showerhead
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Portable fan
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Eliana Signature Hanoi Hotel

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately VND 150000 for adults and VND 75000 for children
  • Airport shuttle fee: VND 410000 per vehicle (one way)
  • Service fee: 15 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Gia Bao
Gia Bao hotel
Gia Bao Palace
Gia Bao Palace Hanoi
Emerald Waters Hotel Trendy
Gia Bao Palace hotel Hanoi
Hotel Gia Bao Ha Noi
Antique Hotel
Antique Hanoi
Hanoi Emerald Waters Trendy
Emerald Waters Trendy

Eliana Signature Hanoi Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 259 out of 351 reviews
Rating 8 - Good. 77 out of 351 reviews
Rating 6 - Okay. 10 out of 351 reviews
Rating 4 - Poor. 4 out of 351 reviews
Rating 2 - Terrible. 1 out of 351 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While the hotel’s location is convenient, the poor customer service, unclean initial room, and logistical frustrations make it hard to recommend. Management and staff of this hotel should prioritise improving professionalism, cleanliness, and the overall guest experience. Until these issues are addressed, travelers might be better served looking elsewhere.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant place to stay. We wished we stayed longer.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
excellent hotel and nice room
Stayed 1 night in May 2023
Verified

10/10 Excellent

Jeyamani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a perfect location. We enjoyed the breakfast each morning. The staff was incredible
Stayed 4 nights in Jul 2024
Verified

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities
Good overall stay. Staff was fantastic and breakfast was excellent. The property is a bit rougher around the edges than it appears in pictures, but we liked the decor.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and service Really nice and helpful staff Highly recommended
Stayed 1 night in May 2023
Verified

10/10 Excellent

Levent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were so helpful
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

vuong

Liked: Cleanliness, staff & service
Good location
Stayed 1 night in Jun 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very helpful. The only downside was that the wifi was weak in our room.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel!

Excellent service by staff. Stayed at other hotels within the same price range in Hanoi, this had by far the best rooms. Also very quiet compared to all other hotels, probably due to them being more central in old town, but the 2 minute walk is completely worth it.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

BRIAN DOUGLAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and helpful.
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front staff was super friendly. The location is perfact right in the Hoan Kiem but slightly off busy tourist area. I stayed 2 nights before I go to halong bay, I wish I stayed there whole time.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Conceirge

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience , nice staff
Stayed 1 night in May 2023
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, very helpful and attentive.
Stayed 6 nights in Jun 2023
Verified

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly and helpful. Good location in the Old Quarter and close to lake. The breakfast and service was good.
Stayed 3 nights in May 2023
Verified

10/10 Excellent

hung

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in the good location, staff is amazing. They were very helpful. Room is spacious and clean, especially, the price is really cheap.
Stayed 1 night in May 2023
Verified

6/10 Okay

Emma

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were amazing and extremely friendly. The location was great. The hotel was doing major construction and was not told of this prior.
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Cheuk-Fun Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful - couldn't have asked for better. The location is both an boon (centre of old town) and a bane (narrow crowded streets.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and sociable, and very informative on arrival giving you a map and tip sheet for the local area. The interior design is colourful and beautifully decorated. I would recommend to any first timers to Hanoi and I would return definitely. The breakfast is plentiful with many choices with friendly staff to help serve you, excellent hospitality!
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Sofie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful decor and amazing staff

We had a great stay at Eliana Signature for four nights. The hotel is beautifully decorated, even if rooms are a bit worn here and there but it didn't take away from our experience. The location is great with walking distance to the lake, shopping, plenty of restaurants and cafés. Good breakfast with eggs, sandwiches, soup, and pancakes freshly made to order in addition to the buffet with lots of options. The staff is super friendly and goes above and beyond to help with anything you might need.
Reception area
Room with internal window
Stayed 4 nights in Nov 2024
Verified

8/10 Good

Sumita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were vegetarian options available. Hotel also provided a complimentary cake, fruits and decorated the room for a birthday surprise, very well done.
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Mrs

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Antonio

Liked: Cleanliness, property conditions & facilities, room comfort

Choose an exterior facing room (noisy but better).

Nice boutique hotel in a good location with friendly staff and good restaurant. The street facing rooms are nice (if you can tolerate the early morning traffic noise). The interior rooms are dark and claustrophobic (and not that quiet either).
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Danny Soerinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right in the down town area. Plenty of stores and dining options in the area as well as coffee shops and juice bars. The personal at the hotel are awesome. Jane, Thao, Thao, Chen and the others are very friendly, hospital, kind, caring and fun to talk to. By far the best group of people i ever met. They made the stay awesome. Definitely staying here again when i go back. A special shoutout to Jane for her help with the trips and booking of everything. She arranged everything perfectly!
Stayed 9 nights in Dec 2023