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Hanoi Genial Hotel

3.5 star property

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Photo gallery for Hanoi Genial Hotel

Breakfast, lunch and dinner served
Exterior
Minibar, in-room safe, desk, laptop workspace
Exterior detail
Interior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View in a map
56 Hang Dau Street, Dong Xuan Ward, Hoan Kiem District, Hanoi, 100000
  • Place, Dong Xuan Market
    ‪3 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪10 min walk‬
  • Place, Hoan Kiem Lake
    ‪12 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪38 min drive‬

Room options

View all photos for Superior Double or Twin Room, 1 Bedroom

Superior Double or Twin Room, 1 Bedroom

Superior Double or Twin Room, 1 Bedroom

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double or Twin Room, 1 Bedroom

Deluxe Double or Twin Room, 1 Bedroom

Deluxe Double or Twin Room, 1 Bedroom

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Triple Room

Triple Room

Triple Room

  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds OR 1 Single Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 2 Single Beds and 1 Double Bed
  • Free Wi-Fi

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The price is €42
includes taxes & fees
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About this property

Hanoi Genial Hotel

This hotel features a restaurant, coffee/tea in a common area, and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Hanoi Genial Hotel offers 32 air-conditioned accommodations with minibars and safes. 40-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
With your stay at Hanoi Genial Hotel, you're connected to a shopping center and just a quick walk from Hang Dau Water Tower. Enjoy features like free WiFi in public areas, plus a restaurant and dry cleaning service.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes bike rentals
  • Within a 15-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market
  • Airport, train station pick-up, and train station drop-off shuttle service available for a fee
There's a restaurant on site. WiFi is free in public spaces. An airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service are available for a fee. A terrace, tour/ticket assistance, and coffee/tea in a common area are also featured at Hanoi Genial Hotel.

Smoking is allowed in designated areas at this 3.5-star Hanoi hotel.

Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 1:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hanoi Genial Hotel

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 420000 per vehicle (one-way, maximum occupancy 2)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Hanoi Genial Hotel offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Genial Hotel
Hanoi Genial
Hanoi Genial Hotel Hotel
Hanoi Genial Hotel Hanoi
Hanoi Genial Hotel Hotel Hanoi

Hanoi Genial Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 149 out of 243 reviews
Rating 8 - Good. 74 out of 243 reviews
Rating 6 - Okay. 17 out of 243 reviews
Rating 4 - Poor. 1 out of 243 reviews
Rating 2 - Terrible. 2 out of 243 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Deep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel!!

Great hotel in an amazing location. Staff is extremely kind and helpful and made the stay one of a kind.
Stayed 2 nights in Dec 2017
Verified review

8/10 Good

Alireza

Liked: Cleanliness, staff & service

Good location but small and dark rooms

This hotel does not exist anymore. When you book, they transfer your reservation to another hotel in t he old town. The location is very central but rooms are very small and dark. My room did not have any windows at all.
Stayed 3 nights in Feb 2023
Verified review

8/10 Good

Iben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Udemærket hotel

Hotellet var udemærket. Vores værelse og toilet var fint, morgenmaden var fin. Alt i alt en god oplevelse.
Stayed 2 nights in Mar 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable y efficiente. Puede ayudar mucho para vonocer a Hanoi
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty hotel with nice and effecient staff. Near by knteredting places of Hanoi
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was very well. Very nice people. Excellent service
Stayed 3 nights in Feb 2020
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

値段のわりに満足でした

部屋は広くて使いやすいです。 大きなバス停が近くにあり便利でした。 スタッフは皆さん親切です。 シャワーの量が少ないのと、お湯が途中でぬるくなりましたが許容範囲でした。
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Genial

Good hotel,very helpful and friendly staff. Excellent value for money.
Stayed 4 nights in Jan 2020
Verified review

8/10 Good

SookJong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

깨끗함

만족합니다
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the Staff was very nice. The quality, choice and service at breakfast was excellent 🙏😊
Stayed 3 nights in Jan 2020
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
고객서비스가 아주 좋았습니다 주변안내 및 객실서비스, 와이파이등 만족도가 높았습니다 주변 관광에대한 설명도 친절하게 안내해 주었습니다
Stayed 3 nights in Jan 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

굳

직원들 친절하고 베트남 호텔 3곳을 이용해봤는데 여기가 조식이 제일 맛있네요
Stayed 3 nights in Jan 2020
Verified review

8/10 Good

Chase

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean comfortable and accomodating

The genial was super clean and centeal just a short 5 minute walk to old quarter where you have unlimited access to shopping, spas and a long list at the breakfast bar. The staff here was super accomodating and friendly and they were able to communicate in english for everything we needed. Our deluxe room was spacious, bed was comfy and super clean! Our room faced the main road which can be loud late evening so id recommend ear plugs if you have troubles sleeping. Would recommend thw genial and stay here again.
Stayed 3 nights in Dec 2019
Verified review

10/10 Excellent

GIHYEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
전반적으로 만족, 친절한 직원, 가까운 편의점, 관리잘된 방
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

Philippe

Liked: Cleanliness, staff & service
Disliked: Amenities
Le lit était bon. Le service assez cordial. Le petit déjeuner très frugal, avec peu de choix. A part cela, il n’y a quasiment pas d’autre service dans l’hôtel.
Stayed 6 nights in Dec 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very friendly staff, limited English communication but enough to get by. Room was clean, comfortable mattress and easy hot water for shower. It is greatly located in the Old Quarter and it was surprisingly quiet at night to sleep (which is great). The bathroom was slightly uncomfortable to use it because it was tiny and the room had no windows to the outside, only a small window to the hallway of our floor (?). Breakfast buffet was delicious with some local and Western food options alike.
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

HOOI YIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to most of the place. Good Service
Stayed 2 nights in Dec 2019
Verified review

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Our first double room had 2 singles beds one side pushed up against the wall, one was very hard and the other very saggy. Shower and door we in a tiny space and sink outside the door. It was ok. Clean sheets hot shower reasonable price
Stayed 3 nights in Nov 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hanoi Genial Hotel is a comfortable, well-maintained and very clean accommodations. This budget priced hotel is a wonderful gem, which easily exceeds much more expensive lodgings in downtown Hanoi. Hanoi Genial Hotel is very easy to find and it's located near countless good restaurants and stores for shopping. Hanoi Genial Hotel is within an easy walk to Hoa Lo Prison, Ho Chi Minh Mausoleum, Thang Long Imperial Citadel and many other popular sightseeing attractions. Hotel staff were always friendly and helpful during my entire two-week stay there. A complimentary hearty breakfast was offered daily with omelette, steamed vegetables, noodles, rice, toast, fresh and delicious local fruit, juices, tea, coffee and much more. Front desk staff effortlessly helped me with directions, sightseeing ideas and precisely made my reservations for airport transfers. Tyra did an amazing job of organizing three different multi-day side-trips for me. All three of these tours were very well organized, fun and had competitive prices when compared to what other travel agencies offered. When returning from an overnight night visit to Sapa I arrived at the Hanoi bus station late at night. Front desk arranged for a bellboy to meet me, and he ordered a taxi upon my arrival to ensure my safe travels back to Hanoi Genial Hotel. Hanoi Genial Hotel was my home away from home while in Vietnam.
Stayed 15 nights in Nov 2019
Verified review

6/10 Okay

Jo

Liked: Cleanliness, staff & service, amenities
Special mention of counter reception Tyra. She is indeed professional, helpful and friendly. Overall okay-only experience.
Stayed 4 nights in Nov 2019
Verified review

6/10 Okay

Verified traveller

Not all the members of the staff had enough communication skills that are required when talking about important issues.
Stayed 6 nights in Nov 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem I had was with Google maps . Because Vietnamese has tones indicated by accent marks there was confusion between two properties in different locations with a similar address.
Stayed 4 nights in Nov 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Great value for the money. Breakfast buffet is nice on the top floor with an interesting view. Staff is welcoming, courteous and competent. The street on which the hotel is located is pretty lively, which I liked (I had a room with a city view and a balcony). Would definitely stay here again on my next trip to Hanoi.
Stayed 3 nights in Nov 2019
Verified review

6/10 Okay

Tan

Everything is OK.

The soundproof of the room need to improve. As well as power outlet in the room. A family room with only 1 power outlet and I have to charge my phone in the shower room. However, I manage to find 2md power outlet just behind the sofa when the time I plan to check out.
Stayed 2 nights in Nov 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
The room I booked had no window opening to outside which I had to change at a cost of around USD 12/ day which was a bad experience. However, the staff were very kind and helpful and the breakfast was much better than experienced in other hotels we stayed in Vietnam. Location was also very convenient.
Stayed 4 nights in Nov 2019