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Hanoi Central Star Hotel

2.0 star property

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Photo gallery for Hanoi Central Star Hotel

Reception
Double or Twin Room
Triple Room
Front of property
Minibar, desk, free WiFi, bed sheets

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Free WiFi
  • Restaurant

Explore the area

View in a map
71 Hang Luoc, Ward Hang Ma, Hoan Kiem District, Hanoi, 10000
  • Place, Dong Xuan Market
    ‪3 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪7 min walk‬
  • Place, Hoan Kiem Lake
    ‪8 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪35 min drive‬

Room options

Family Deluxe Balcony Room

  • Sleeps 4
  • 2 Double Beds

Triple Deluxe Balcony Room

  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

Deluxe Double Room, Balcony

  • Sleeps 3
  • 1 Double Bed

Superior Double Room

  • Sleeps 3
  • 1 Double Bed

Standard Double Room

  • Sleeps 3
  • 1 Double Bed

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About this property

Hanoi Central Star Hotel

Guesthouse with a restaurant, 10-minute walk to Hoan Kiem Lake
A restaurant, a business center, and dry cleaning are available at this guesthouse. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance.
Hanoi Central Star Hotel offers 11 accommodations with minibars and slippers. 32-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

This Hanoi guesthouse provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

During your stay at Hanoi Central Star Hotel, you're just a quick walk from Hoan Kiem Lake. You'll find features like free WiFi in public areas, plus a restaurant and a business center.
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at the restaurant
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Within a 10-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market
  • Airport shuttle service available for a fee
There's a restaurant on site. WiFi and wired Internet are free in public spaces. There's an onsite business center. An airport shuttle (available on request) is available for a fee. Hanoi Central Star Hotel also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services.
Hanoi Central Star Hotel has a restaurant serving breakfast only.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) on request

Food and drink

  • A restaurant

Restaurants on site

  • Kangaroo Restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Built in 2005

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Minibar
  • Room service

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 100000.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 300000 per vehicle (one way)
  • Rollaway bed fee: VND 100000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Hanoi Central Star Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Kangaroo Hanoi
Old Quater Guest House Hostel
Kangaroo Hostel Hanoi
Hanoi Old Quater Guest House
Old Quater Guest House
Hanoi Old Quater Guest House
Hanoi Central Star Hotel Hanoi
Hanoi Central Star Hotel Guesthouse
Hanoi Central Star Hotel Guesthouse Hanoi

Reviews

Hanoi Central Star Hotel Reviews

6.4

6.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

10/10

Eco-friendliness
Rating 10 - Excellent. 9 out of 67 reviews
Rating 8 - Good. 19 out of 67 reviews
Rating 6 - Okay. 17 out of 67 reviews
Rating 4 - Poor. 14 out of 67 reviews
Rating 2 - Terrible. 8 out of 67 reviews

Reviews

10/10 Excellent

Ben

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Really good location! Friendly people! Clean room! Comfortable bed! Would definitely stay again!
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Well the reception was good, the building is quiet old, the room was ok based on the price for one day, the ac made noice at night for some reason, i did woke up but was not bothered since i am a heavy sleeper, for other can be a bit problem.
Stayed 1 night in Apr 2019

2/10 Terrible

Ay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay with this hotel!

Poor condition of almost everything except the nice front desk staff.
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Nice staff.

Very friendly and nice staff but the building needs renovation urgently.
Stayed 1 night in Aug 2018

8/10 Good

Tom

Liked: Staff & service, room comfort

Good value

Great value. A little run down but the ac was great and service was good. Great location
Stayed 1 night in May 2018

8/10 Good

Tom

Liked: Cleanliness, staff & service, room comfort

A deal

A great deal for the price. A little out dated and worn, but still functional. Bathroom had a nice tub, which was the first we’ve seen in Vietnam. Ac worked well
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Staff & service

Hotel close to the centre.

I had a good experience, the stuff is very friendly and helpful, the ubicación is great as it is close to the centre.
Stayed 3 nights in Dec 2017

2/10 Terrible

Ben, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

Photos in ad seem to be fake. My room looked nothing like the photos and I suspect none of the rooms do because the building interior seems completely run down not modern like photos suggest. The room was filthy eg the lamp on the roof was covered in grey grime. Generally unpleasant and uninviting. To get to rooms you had to walk through a darkened stairwell which was very foreboding. And the place seemed almost desserted.
Stayed 2 nights in Oct 2017

2/10 Terrible

Anu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We made a hotel reservation and paid online and received a confirmation both from hotels.com and the hotel itself. However upon the arrival they told us they had forgotten the check the online bookings and the hotel was full. We were transferred to another hotel, where we had to pay for the room separately. After a long discussion the staff member promised that she would sort out the matter, but apparently she did not and we ended up paying twice. To be avoided.

10/10 Excellent

Emelinda, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Kangaroo Hostel is a nice place, accessible to all the places you want to. The room is nice and clean. The staff is very warm and welcomes you with a smile. They are friendly, approachable and accommodating. Additional to that, you will be entertained with the kid who loves to laugh and make friends with you. I recommend to everyone to book into this place and you will not regret it.

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Staff & service

Great Hostel for Travellers and Backpackers

The Kangeroo Hostel staffs was very helpful, patient, friendly and pleasant. Both did helped us with our taxi and train bookings, gave us a map to explore the city of Hanoi, explain and clarify tours and attraction in Hanoi. It was a great experience. It would be better if they provide a kettle/boil hot water for us to prepare our meals and drinks upon request.

8/10 Good

megan, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very friendly staff!

Great location and price. Staff are super friendly and very helpful. Easy to book tours to Sapa and Halong bay, and at competitive prices

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

4/10 Poor

kin wah, hong kong

Disliked: Cleanliness

no so good

don't perfer stay in 2nd floor, it's very noisy. you can hear people walking down the stairs . this hotel have a baby,it cry all days and very annoying

4/10 Poor

Mark, England

Disliked: Cleanliness, property conditions & facilities, room comfort

Great tours, bad hotel

The plusses first, the hotel is located in the heart of the old quarter so everything is within walking distance. Also the tour we did through Halong Bay which was recommended by the hotel was awesome. Then the negatives, when we arrived our room was not ready as they had let someone stay late, they had our flightdetails and arranged our pick up at the airport, but we still had to wait another 2 hours before the room was ready. Our double room was a twin and they just pushed the beds together. It was a very cold weekend but the hotel provides no heating in the room and there is no warm common area to relax either. The heatpump/aircon machines in the pictures don't even work, half of them don't have remote controls. The rooms are very damp as the showers don't have any ventilation and because it is that cold after you shower the bathroom stays wet until they clean the room. The hairdryers seem to all be hidden in 1 room so if your unlucky dont count on them finding one.

4/10 Poor

Suchithra, Auckland

Moved to another hotel

I booked a stay with this hotel on the day I wanted to stay. I turned up and found that they had not checked the web bookings, and had given the last room to someone else. They were kind enough to put me into a sister hotel chain. This hotel room looked nothing like in the pictures. Given I was there for one night and just wanting a place to sleep, this wasn't a huge problem for me.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Good budget Hotel

They are lovely people, and honest. I felt I could trust them. I wasn't experienced with hotels, so for 8 USD a night it was good, but for me I had to upgrade

8/10 Good

Aston , Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 days stay at Kangaroo Hostel

The staffs here make all the difference. So friendly! They helped me arrange for my adventure trips out of Hanoi upon my arrival and provided tips and directions to the various locations. It's insightful chatting with them every day. The egg & coffee breakfast is just right prior to stepping out for an whole day of exploring. One day the staff even got me to taste some of their own local breakfast favourite, which was steamed in some fragrant leaves and tasted wonderful! Didn't feel like a business; more family-ish and inviting. Plus the hostel is right in the midst of action, follow the road and direction of the traffic and you will reach Hoen Kiam lake in a few minutes. Serious bang for the bucks and than some if you're travelling on a budget. Oh and don't forget to High-Five the cute cute baby (Ha Phung?) at the lobby!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness

2/10 Terrible

kirkb, hanoi

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Very not happy stay

I broke a tooth because a stone was in the bread...cost me 500.000 dong to get pulled out..the internet did not work at any time...and 3 times they told me that they would change my room...but in the morning a new staff was there and they dident...overall I was not happy

2/10 Terrible

kirkb, hanoi

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Internet in hotel so unstable...broke a tooth because there was a stone in the bread one morning...cost me 500.000 to get pulled out..if i had it fixed i would have to go 5 times to dentest at least costing 4.000.000... the hotel dident even seem sorry...If you need a BED for ONE night ok...otherwise I would stay away

10/10 Excellent

Ngaire, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great hotel especially for the price!

we were more than happy and loved the free breakfast.