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The Emissary Hanoi Hotel & Spa

4.0 star property

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Photo gallery for The Emissary Hanoi Hotel & Spa

A hotel lobby with a reception desk, seating area, and large windows with curtains.
Shower, rainfall showerhead, designer toiletries, hair dryer
Front of property – evening/night
A hotel room with a large bed, a nightstand, a desk with a chair, a bathroom with a sink and mirror, and a door leading to another room.
A modern reading nook with a dark wood bookshelf, a leather armchair, and a glass table with rose petals.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
22/5 Hang Voi Street, Ly Thai To Ward, Hanoi, 100000
  • Place, Hoan Kiem Lake
    ‪5 min walk‬
  • Place, Hanoi Opera House
    ‪8 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪8 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪43 min drive‬

Room options

View all photos for Deluxe Double or Twin Room

A hotel room with a large bed, a nightstand, a desk with a chair, a bathroom with a sink and mirror, and a door leading to another room.

Deluxe Double or Twin Room

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, City View

A hotel room with a bed, a TV displaying 'BREAKING NEWS', a bedside table with a lamp, a mirror, and a bathroom with a sink and toilet.

Executive Suite, City View

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Balcony

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Junior Suite, Balcony

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room, City View

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Family Room, City View

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Connecting Room With Balcony

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Connecting Room With Balcony

  • 50 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Deluxe Double or Twin Room, City View

Deluxe Double or Twin Room, City View

Deluxe Double or Twin Room, City View

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Large Single Beds
  • Free Wi-Fi

Quadruple Room With City View

  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

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About this property

The Emissary Hanoi Hotel & Spa

A full-service spa, a restaurant, and a bar/lounge are available at this hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite.
The Emissary Hanoi Hotel & Spa offers 55 accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 40-inch Smart televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Paradise Spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.
Our customers tell us they enjoy the helpful staff at The Emissary Hanoi Hotel & Spa. During your stay, you're just a quick walk from Hoan Kiem Lake. Enjoy features like free WiFi in public areas and a free manager's reception, plus a full-service spa.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Indulge with massages, manicures and pedicures, or body wraps at Paradise Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes bike rentals
  • Within a 10-minute walk of Hoan Kiem Lake and Hanoi Opera House
The Emissary Hanoi Hotel & Spa offers its guests a full-service spa. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A 24-hour business center and a meeting room are available. Spa services, a terrace, and barbecue grills are also featured at The Emissary Hanoi Hotel & Spa.

Smoking is allowed in designated areas at this Art Deco Hanoi hotel.

The hotel hosts a free manager's reception daily.
The Emissary Hanoi Hotel & Spa has a restaurant on site.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (VND 200,000 per day)
  • Onsite parking options include a carport

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Full-service spa

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2019
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bidet
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels

Food and drink

  • Chef service
  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Portable fan
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Emissary Hanoi Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free, per registered adult, when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: VND 200000 per day (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on January 1, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • For stays on 14 February, the total price shown includes a charge for a mandatory Valentine's Day gala dinner.
  • One child 6 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hanoi Paradise Center & Hanoi
Hanoi Paradise Center Hotel & Spa Hotel
Hanoi Paradise Center Hotel & Spa Hanoi
Hanoi Paradise Center Hotel & Spa Hotel Hanoi

The Emissary Hanoi Hotel & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 11 out of 22 reviews
Rating 8 - Good. 7 out of 22 reviews
Rating 6 - Okay. 2 out of 22 reviews
Rating 4 - Poor. 1 out of 22 reviews
Rating 2 - Terrible. 1 out of 22 reviews

8.4/10

Cleanliness

9.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Clement

Liked: Cleanliness, staff & service, property conditions & facilities
Like other places the sound insulation can be a bit lacking but otherwise our stay was excellent.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good boutique hotel located on an alley. Great location. All the staff are very friendly and helpful. Breakfast is really good. We will definitely come back here when we visit Hanoi again.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

vanessa

Liked: Cleanliness, staff & service, amenities
Friendly staff, many spoke English. Breakfast was authentic and delicious!
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Malgosia

Liked: Cleanliness, amenities
Good location, super friendly and helpful staff
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Brijesh

Liked: Cleanliness
Conveniently located
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Emma on reception was extremely helpful with recommendations too!
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Great location and customer service is impeccable. Rooms are small leaving no room for suitcases. Also, the walls are pretty thin, it was very loud at night and in the early morning. Great location! Near the lake, shopping, food, massages and so much more.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Mehran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sweet, nice and service-oriented staff
Stayed 5 nights in Sep 2025
Verified review

2/10 Terrible

Andreas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling as a family, we booked 2 big family rooms. When checking in late at night, we were given 2 tiny rooms and they insisted we got the rooms we had booked. The next morning, they told us they had made a mistake and we would get new rooms when we got back later that evening. One of the new rooms smelled like RAW SEWAGE and we had to spend the night with 2 kids, trying not to vomit. Never again!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Noémie

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was a little bit small and the climatisation wasn’t strong enough. But other than that, everything was perfect! The breakfast was more than excellent and the staff (special mention to Celina) was adorable!
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

Deepak

Liked: Staff & service
The room was ok. Didn't look like a room you'd see In a 4 star hotel (looked more 2/3stars). The room didn't have a view outside instead, a corner was curtained off and behind it was what looked like a shaft. The room doesn't have enough plug sockets. If you use a travel adapter of a certain size, you lose access to one socket. I also don't like hotels that give mini shampoo/shower gel bottles and tiny bars of soap. Should just have large containers of them near the sink and shower. Breakfast had very limited vegetarian options and flies were seen when eating. The staff were extremely good and polite. The woman that works there too (might be the manager) would greet everyone and ask about their day. The place is located in an alleyway but is very close to all the action in central Hanoi.
Stayed 5 nights in Sep 2025
Verified review

4/10 Poor

David

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The Old Quarter is exciting at first, but it quickly becomes hectic, loud, and overwhelming. Cafés and shops are everywhere, but this atmosphere exists throughout much of Hanoi, and taxis are very inexpensive—so staying right here isn’t necessary. My experience at this hotel was disappointing. The room layout was awkward and cramped, making it difficult to move around. I was traveling solo but placed in a family-style room with multiple beds and a strange layout. There was no nightstand, outlets were poorly placed, the refrigerator barely worked, and the TV was dated with inaccessible HDMI ports. The biggest issue was the air conditioning. Even set to 19–20°C, the room stayed warm during the day and only cooled slightly late at night. Noise was also a problem, with loud housekeeping early in the morning and poor sound insulation. I also experienced smoke odor late at night. Staff was polite and listened, but the alternative room shown later was actually smaller and felt like a downgrade. I paid $75–78 USD, but the room felt worth closer to a lot less at least until they fix their problems. I would not stay here again. I would have gave a one star, but the two stars was because the lady at the front desk was nice and listened but my overall experience was still not great.
Stayed 5 nights in Dec 2025
Verified review

6/10 Okay

lucio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A equipe de funcionários é super atenciosa, profissional e gentil. O local onde fica o hotel é deplorável. Você entra num beco sujo e fedorento para poder acessar o hotel. A limpeza do quarto deixou muito a desejar.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

AKIRA

Liked: Cleanliness, amenities, property conditions & facilities
車が多く走る通りから路地を入った所にあるのて通りの喧騒とは無縁です。部屋には洋服ダンス、金庫、小冷蔵庫がありました。350ccの水を一日２本くれます。 朝食はおいしいです。作りたての卵料理を出してくれます。従業員は親切です。 歩いて1分のところにコインランドリーができました。
Stayed 9 nights in Jan 2026
Verified review

10/10 Excellent

Yukik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
はじめはこんな所にホテルがあるのかな？という立地ですが、ホテルの中はとても綺麗でクラシカルな雰囲気がとても素敵です。 エマさんをはじめ、スタッフの皆さんも丁寧に優しく接してくれました。
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Lucia

Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Murat

Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Natalie

Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

John

Stayed 2 nights in Mar 2026