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Victor Gallery Hotel & Spa - Victor Group

5.0 star property
VIP Access

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Photo gallery for Victor Gallery Hotel & Spa - Victor Group

Rooftop terrace
Creator video - submitted by anuroop-sahu
Reception
Panoramic Room, 1 King Bed, Balcony, City View
Business centre

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
95 Hang Gai Streets, Old Quarter, 93-95B 11, Hanoi, 100000
  • Place, Hoan Kiem Lake
    ‪2 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪5 min walk‬
  • Place, St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Classic Double or Twin Room (Internal window)

Classic Double or Twin Room (Internal window)

Classic Double or Twin Room (Internal window)

9.8 out of 10
Exceptional
(51 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Premium Double or Twin Room, City View

Premium Double or Twin Room, City View

Premium Double or Twin Room, City View

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Large Single Beds
  • City view

View all photos for King double room with city view

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

King double room with city view

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Family Room, Connecting Rooms, City View

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Family Room, Connecting Rooms, City View

  • 45 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Large Single Beds
  • City view

View all photos for Honeymoon Room, 1 King Bed, Bathtub, City View

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Honeymoon Room, 1 King Bed, Bathtub, City View

  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Victor suite room with Balcony

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Victor suite room with Balcony

  • 36 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Panoramic Room, 1 King Bed, Balcony, City View

Panoramic Room, 1 King Bed, Balcony, City View

Panoramic Room, 1 King Bed, Balcony, City View

  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

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About this property

Victor Gallery Hotel & Spa - Victor Group

Luxury Hanoi hotel connected to the convention center, 4-minute walk to Hanoi Old Town Night Market
This hotel features a full-service spa, a restaurant, and a fitness center. Free buffet breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, a bar/lounge, a snack bar/deli, and a rooftop terrace are onsite. Change of towels is available on request.
Victor Gallery Hotel & Spa - Victor Group offers 100 air-conditioned accommodations with minibars and espresso makers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, designer toiletries, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary newspapers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of Victor Gallery Hotel & Spa - Victor Group's great location. During your stay, you'll be connected to the convention center, and just a quick walk from Hoan Kiem Lake. Free breakfast, free WiFi in public areas, and a free manager's reception are available.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices)) and wired Internet
  • Enjoy a bite to eat at Victor Family restaurant, a family restaurant that serves Vietnamese cuisine
  • Self parking available for a fee
  • Indulge with thalassotherapy, manicures and pedicures, or hot stone massages at the spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute walk from Hoan Kiem Lake Weekend Walking Street and 4 minutes by foot from Hanoi Old Town Night Market
  • Airport, train station, and bus station shuttle service available for a fee
Victor Gallery Hotel & Spa - Victor Group offers its guests a full-service spa and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are free in public spaces.

A business center, meeting rooms, and limo/town car service are available. A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Victor Gallery Hotel & Spa - Victor Group. An airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service are available for a fee. Parking is available for a fee. A complete renovation of Victor Gallery Hotel & Spa - Victor Group was completed in January 2025.

Smoking is allowed in designated areas at this Beaux Arts Hanoi hotel.

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM. The hotel hosts a free manager's reception daily.
Victor Family restaurant - This family restaurant specializes in Vietnamese cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Parking on site (VND 399,000 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli
  • Tea service

Restaurants on site

  • Victor Family restaurant

Things to do

  • Art gallery
  • Bicycle tours
  • Books
  • Farming classes
  • Full-service spa
  • Gym
  • Shopping
  • TV in common areas
  • Wine tasting room
  • Winery release events

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On a lake
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Lift (60 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Beaux Arts architecture
  • Built in 2024
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Renovated entire property - January 2025
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Chef service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laundry detergent
  • LED lighting
  • Phone
  • Printer
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the train station and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from July 1 to December 31:
  • Fitness facilities

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Victor Gallery Hotel & Spa - Victor Group

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 999000 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (December 24) Gala Dinner per adult: VND 1799000
  • New Year's Day (January 1) Gala Dinner per adult: VND 1799000
  • New Year's Day (January 1) Gala Dinner per child: VND 899000 (up to 8 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 450000 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: VND 299000 (up to 5 years old)
  • Self parking fee: VND 399000 per day
  • Rollaway bed fee: VND 999000 per night
  • Credit card charges are subject to a surcharge of 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Victor Gallery Hotel & Spa - Victor Group offers transfers from the train station and bus station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
Property Registration Number +8498567533
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hanoi Victor Gallery & Hanoi

Victor Gallery Hotel & Spa - Victor Group Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 653 out of 785 reviews
Rating 8 - Good. 43 out of 785 reviews
Rating 6 - Okay. 30 out of 785 reviews
Rating 4 - Poor. 31 out of 785 reviews
Rating 2 - Terrible. 28 out of 785 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Constantinos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff Very nice hotel Excellent location
Stayed 3 nights in Oct 2025

10/10 Excellent

Franklin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful!
Stayed 3 nights in Oct 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room. Conveniently located. Don't hear much street noise but a lot of hallway noise. The staff is amazing and friendly though
Stayed 1 night in Oct 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was excellent. The room was a perfect fit for me as I wanted somewhere close to the old quarter. The room was extremely clean and comfortable. The hotel staff were the friendliest and most accommodating people I’ve met in Vietnam. They catered for everything I needed and more. If you are looking for a brilliant place to stay while in Hanoi please consider looking here. I know I will be back. Thank you so much for your hospitality.
Stayed 3 nights in Oct 2025

10/10 Excellent

Long

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything
Stayed 6 nights in Sep 2025

10/10 Excellent

Long

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Great
Stayed 3 nights in Oct 2025

10/10 Excellent

Noah

Stayed 3 nights in Oct 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff!

It was such a pleasure staying at Victor Gallery. The staff was so kind and helpful, especially Vivian, who went above and beyond with her service and was fantastic. She really made the stay great and I would recommend Victor Gallery to everyone!
Stayed 2 nights in Oct 2025

10/10 Excellent

manqing

Stayed 3 nights in Oct 2025

10/10 Excellent

Lilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very professional and caring. Special thanks to their chef the food was DELICIOUS!!! We were celebrating my daughter's B day and their staff (Please excuse me, I am probably not spelling it correctly) Vivian had made a Happy B day arrangement for the room and a beautiful plate of fresh fruit! Certainly recommend!!! 10/10!!!
Stayed 2 nights in Oct 2025

10/10 Excellent

Jaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is PERFECT for your trip to Hanoi! Me and my wife couldn't be happier! It's perfectly located and it walking distance so pretty much anywhere you want to go! The rooms were clean and comfortable and the staff was beyond amazing. We even got to see and participate in a staffs birthday celebrations which made us feel like we were apart of their family! Breakfast is amazing as well. We also have to give Vivian a bug shout out. She really went above and beyond to make our stay amazing. It was raining hard one day where we had to cancel our Holong Bay day cruise. She took care of it for us without even asking! 11/10 experience!! Highly recommend!
Stayed 4 nights in Sep 2025

10/10 Excellent

Juhee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality and value! Staffs are very nice and helpful when you ask tips and info about getting around the town.
Stayed 2 nights in Sep 2025

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a top notch hotel with staff that was like family. I highly recommend this hotel. Vivian was great, she helped with all our travel arrangements, it made getting around Hanoi easy.
Stayed 13 nights in Sep 2025

10/10 Excellent

Jaxs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff and great service. Accommodation just what we needed
Stayed 1 night in Oct 2025

4/10 Poor

Sang Woo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is NOT a five-star hotel, max three stars, which does not correspond to the pictures or the listing category on Hotels.com. Good location in Hanoi close to most things and nice staff but unfortunately the hotel is not in good condition, terrible hair dryer, rooftop bars are in another building, no bathtub, no room service.
Stayed 3 nights in Sep 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the staff at this property they made me feel very special on my birthday! I will be back
Stayed 4 nights in Sep 2025

4/10 Poor

Oliver

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Muzammil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best customer service ever!

With heartfelt thanks to the amazing Vivian, Ryan and the rest of the team for delivering service worthy of a five-star hotel. Their local recommendations were excellent, their humour and warmth was genuine and constant, and nothing was ever too much trouble. A pay rise is definitely in order! Add to that a fantastic location by Hoan Kiem Lake, lots of good food & coffee nearby, and I can’t recommend Victor Gallery highly enough. I’ll definitely be back!
Stayed 5 nights in Sep 2025

10/10 Excellent

Tetiwe, Brooklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property close to subway. Lots of dining options nearby. Very professional and friendly staff. We enjoyed our stay and will come back again
Stayed 5 nights in Sep 2025

2/10 Terrible

Shozo

Disliked: Staff & service
They do their best to get a better customer review
Stayed 3 nights in Sep 2025

10/10 Excellent

Zara

Stayed 1 night in Sep 2025

10/10 Excellent

Muzammil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wow - great service from Vivian and Ryan!

A really nice place to stay in central Hanoi. Vivian and Ryan provide first class service - and maybe should get a pay rise! Some great local recommendations for coffee too.
Stayed 1 night in Sep 2025

10/10 Excellent

Soo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is fantastic. Especially Vivien and Henry were so helpful with sorting out our difficulties and confusion with some tour and service providers. Excellent recommendations for places to eat as well. A big shout out to both of them.
Stayed 2 nights in Sep 2025

10/10 Excellent

Adrianne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are AMAZING - so accommodating and so so so friendly! They also offer an airport shuttle so very convenient as well. Would recommend this place to everyone!
Stayed 3 nights in Sep 2025

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location (but no gym)

Lovely place to explore Hanoi from! Vivian and her team were consistently so friendly and helpful and really made our stay special. Would recommend to anyone looking to stay in the Old Quarter. Just note that there is no gym at this hotel despite there being a picture of one in the hotels.com listing.
Stayed 3 nights in Sep 2025