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Aparthotel·Private host

Hera West Lake Apartment

4.0 star property

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Photo gallery for Hera West Lake Apartment

Family Apartment | Private kitchen
Family Apartment | Bathroom
Family Apartment
Family Apartment | Living area
Family Apartment | In-room dining

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
No 60, Lane 60, Vong Thi Street, Tay Ho, Hanoi, Hanoi, 100000
  • Place, West Lake
    ‪2 min walk‬
  • Place, Embassy of Japan
    ‪5 min drive‬
  • Place, Lotte Center Hanoi
    ‪6 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, City View

Deluxe Room, City View | Living area

Deluxe Room, City View

  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room

Superior Room

Superior Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio, Balcony

Studio, Balcony

Studio, Balcony

  • Garden view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Apartment

Family Apartment

Family Apartment

  • City view
  • 50 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed
  • Free Wi-Fi

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About this property

Hera West Lake Apartment

This aparthotel features concierge services, dry cleaning, and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk and tour/ticket assistance are onsite. Each apartment features free WiFi, a refrigerator, and free bottled water. A hair dryer, a shower, and an iron/ironing board are among the other amenities that guests will find. Housekeeping is available on request.
Hera West Lake Apartment offers 20 accommodations with complimentary bottled water and slippers. This Hanoi aparthotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Bathrooms include showers, hair dryers, and toothbrushes and toothpaste. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.
During your stay at Hera West Lake Apartment, you'll be within walking distance of West Lake. You'll find features like free WiFi in public areas, plus dry cleaning service and concierge services. This upscale aparthotel has 20 apartments. Each apartment offers free WiFi and a refrigerator.
  • Each apartment offers a refrigerator, a hair dryer, and an ironing board
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 1-minute drive from West Lake and 7 minutes from Hoan Kiem Lake
As a guest of Hera West Lake Apartment, you'll find tour/ticket assistance, concierge services, and laundry facilities. WiFi is free in public spaces. Hera West Lake Apartment also features dry cleaning/laundry services and an elevator.

Smoking is allowed in designated areas at this 4-star Hanoi aparthotel.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Freezer
  • Paper towels
  • Refrigerator

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Streaming services

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities

Work spaces

  • Laptop workspace

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (150 centimetre wide door)
  • Tile flooring in room
  • Wheelchair-accessible path to lift
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping on request
  • Iron/ironing board
  • Luggage storage
  • Tour and ticket assistance

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 20 units
  • Cleaning products are eco-friendly
  • Housekeeping (on request)
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an access code
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

Hera West Lake Apartment Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1 out of 4 reviews
Rating 8 - Good. 2 out of 4 reviews
Rating 6 - Okay. 1 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 0 out of 4 reviews

9.0/10

Cleanliness

10/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Trang

Liked: Cleanliness, amenities, property conditions & facilities, communication
Small room but ok, nice staff
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Qi Yuen

Liked: Cleanliness, check-in, communication, listing accuracy
Very clean and functional hotel. However, on our last night, heavy rain resulted in electricity outage and it became an extremely uncomfortable night. Electricity was disrupted for a total of 9 hours throughout the night.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Dharandar

Liked: Cleanliness, amenities
Disliked: Communication
Need some other channels on tv for different nationalities Laundry advertising free but being charged Communicate in English as well so customers can understand don’t have to depend on translation
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Chongdal

Liked: Cleanliness, room comfort, communication
조용한위치에 있어서 좋았고 직원 응대도 너무 만족했어요
Stayed 1 night in Dec 2025