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InterContinental Hanoi Westlake by IHG

5.0 star property

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Photo gallery for InterContinental Hanoi Westlake by IHG

Classic Room, 1 King Bed, Lake View
Exterior
Daily buffet breakfast (USD 26 per person)
View from room
Lobby

Popular amenities

  • Bar
  • Room service

Explore the area

Map
5 Tu Hoa, Tay Ho Ward, Hanoi, 10000
  • West Lake
    ‪1 min walk‬
  • Ho Chi Minh Mausoleum
    ‪3 min drive‬
  • Hoan Kiem Lake
    ‪5 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪22 min drive‬

Room options

View all photos for Classic Room, 1 King Bed, City View

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(12 reviews)
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (Upgraded)

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room (Upgraded)

  • 43 sq m
  • Partial lake view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Overwater (Residence)

City view

Suite, 1 Bedroom, Overwater (Residence)

10.0 out of 10
Exceptional
(1 review)
  • 86 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, Accessible, City View

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Accessible, City View

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Lake View (Club)

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Single Beds, Lake View (Club)

  • 43 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Lake View

1 bedroom, Select Comfort beds, minibar, in-room safe

Junior Suite, 1 King Bed, Lake View

  • 60 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Lake View

View from room

Classic Room, 2 Single Beds, Lake View

  • 43 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View | Room amenity

Suite, 1 Bedroom, City View

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, Lake View (Club)

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Lake View (Club)

10.0 out of 10
Exceptional
(2 reviews)
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, City View, Overwater

City view

Classic Room, 2 Single Beds, City View, Overwater

8.0 out of 10
Very good
(1 review)
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View

  • 70 sq m
  • Lake view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed, City View

1 bedroom, Select Comfort beds, minibar, in-room safe

Junior Suite, 1 King Bed, City View

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Lake View, Overwater

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Lake View, Overwater

9.6 out of 10
Exceptional
(5 reviews)
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Single Bed, Overwater (Residence)

City view

Suite, 1 Single Bed, Overwater (Residence)

  • 129 sq m
  • City view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Classic Room, 2 Single Beds, Lake View, Overwater

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Single Beds, Lake View, Overwater

8.8 out of 10
Excellent
(6 reviews)
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Presidential Suite, Multiple Beds, Lake View

Presidential Suite, Multiple Beds, Lake View

Presidential Suite, Multiple Beds, Lake View

  • Lake view
  • Sleeps 6
  • 2 King Beds

View all photos for Classic Room

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room

8.0 out of 10
Very good
(6 reviews)
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room, 2 Single Beds, City View

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Single Beds, City View

9.6 out of 10
Exceptional
(4 reviews)
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 2 Single Beds, City View (Club)

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Single Beds, City View (Club)

  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed, City View (Club)

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, City View (Club)

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View, Overwater

Classic Room, 1 King Bed, City View, Overwater | City view

Classic Room, 1 King Bed, City View, Overwater

8.8 out of 10
Excellent
(8 reviews)
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Lake View

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Lake View

9.8 out of 10
Exceptional
(8 reviews)
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 3 Bedrooms, Overwater (Residence)

Coffee/tea maker, electric kettle

Suite, 3 Bedrooms, Overwater (Residence)

  • 172 sq m
  • Partial lake view
  • Sleeps 6
  • 1 Twin Bed

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  • Pool
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  • Parking included
4.8 out of 5, Exceptional, (612)
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includes taxes & fees
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About this property

InterContinental Hanoi Westlake by IHG

Luxury hotel with 3 restaurants and a full-service spa
3 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 3 bars/lounges, a 24-hour health club, and a poolside bar.
InterContinental Hanoi Westlake by IHG offers 318 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature Select Comfort mattresses. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Children under 18 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

The onsite spa has couples treatment room(s). Services include massages.
Our customers tell us they can't get enough of the helpful staff at InterContinental Hanoi Westlake by IHG. During your stay, you're just a quick walk from West Lake. Features include free WiFi in public areas and free self parking, plus 3 restaurants.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine at Cafe Du Lac, one of the property's 3 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Just a 3-minute walk from West Lake and a 4-minute drive from Dong Xuan Market
  • Airport shuttle service available for a fee
InterContinental Hanoi Westlake by IHG offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business center, meeting rooms, and limo/town car service are available. A children's pool, a sauna, and spa services are also featured at the luxury InterContinental Hanoi Westlake by IHG. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Hanoi hotel.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.
Cafe Du Lac - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
Milan - Overlooking the pool, this restaurant specializes in Italian cuisine and serves dinner only.
Saigon - This restaurant specializes in Asian cuisine and serves dinner only.
Onsite venue #4 - cocktail bar.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: USD 26 for adults and USD 13 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cafe Du Lac
  • Milan
  • Saigon

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Front entrance ramp
  • Lift (98 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 45.36 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 26 for adults and USD 13 for children
  • Airport shuttle fee: USD 88 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 45.36 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
InterContinental Hanoi Westlake by IHG offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hanoi Westlake InterContinental
InterContinental Hanoi Westlake
InterContinental Westlake
InterContinental Westlake Hotel
InterContinental Westlake Hotel Hanoi
Intercontinental Hanoi Westlake Hotel Hanoi
InterContinental Hanoi Westlake Hotel
InterContinental Hanoi Westlake
InterContinental Hanoi Westlake by IHG Hotel
InterContinental Hanoi Westlake by IHG Hanoi
InterContinental Hanoi Westlake an IHG Hotel
InterContinental Hanoi Westlake by IHG Hotel Hanoi

InterContinental Hanoi Westlake by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 630 out of 1008 reviews
Rating 8 - Good. 270 out of 1008 reviews
Rating 6 - Okay. 61 out of 1008 reviews
Rating 4 - Poor. 25 out of 1008 reviews
Rating 2 - Terrible. 22 out of 1008 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rollins

Stayed 3 nights in Apr 2025

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing service in an amazing location! We'd managed to accidentally double book, but the staff offered to refund one, even though they didn't have to! Breakfast was exceptional, massive choice and quality. We also dined in their Saigon restaurant, which is well worth a visit. Take mozzy spray, the lake does attract these unfortunately - the hotel does have plug-in repellents and flyscreens on the patio doors, but the odd one will still get in. The views and room are worth the risk, so don't let this put you off!
Stayed 3 nights in Apr 2025

10/10 Excellent

Samantha

Would recommend - great base for exploring Hanoi

We really enjoyed our stay at the Intercontinental West Lake during our time in Hanoi. It was the perfect base for travelling with our toddler - after a busy day exploring the city it was nice to return to the peace and tranquility. The hotel was really accommodating and service was great. They even surprised my husband with a cake as an early birthday present which was a very thoughtful gesture.
Stayed 4 nights in Apr 2025

10/10 Excellent

ANDRES, NAUCALPAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is built over the lake, which gives great views. The pool area is lovely. The breakfast is excellent.
Stayed 5 nights in Apr 2025

10/10 Excellent

John

Stayed 1 night in Apr 2025

8/10 Good

inara, london

Liked: Cleanliness, staff & service, property conditions & facilities
Reception must provide all offers available when guest check in, specially make sure what billing are correct
Stayed 6 nights in Apr 2025

10/10 Excellent

Tineka

Liked: Property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

ABDUL

Stayed 3 nights in Dec 2024

2/10 Terrible

Jezreel

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

kai chun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience at this hotel for 5 nights. Top notch breakfast, ambience and professional staff. definitely recommend it.
Stayed 5 nights in Apr 2025

4/10 Poor

Jocelyn, Phoenix

Disliked: Property conditions & facilities
Won't stay there again. Doesn't deserve the Intercontinental name
Stayed 2 nights in Jan 2025

10/10 Excellent

Tineka

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent. They did their very best to make sure all of our wants/needs were met during our stay. We were celebrating my husband's birthday and they made our holiday pleasantly memorable.
Stayed 1 night in Apr 2025

6/10 Okay

Florence

Stayed 1 night in Mar 2025

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

The hotel is in a great location by the lake, and is only a short taxi from the old quarter. Service is excellent, and I would definitely stay again. The property is looking a little old however, and would benefit from a refurbishment.
Stayed 3 nights in Apr 2025

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service

Nice, but far from great....

The property was dated. The service staff was great as always, but the rooms need to be upgraded right away. The Wi-Fi needs to be 5G not 2.4. It's 2025, not 1995. If IHG Prides itself on quality, then read this review and spend the money to restore this property to what the traveling public comes to expect when staying at an IHG property.
Stayed 5 nights in Mar 2025

8/10 Good

Daviea

Liked: Cleanliness, staff & service, amenities
The property was is a good location about 10-15 mins (depending on traffic) away from the Old Quarter where there is an immense amount of local shops and food vendors. It is still in the heart of Vietnamese history. The Lotte Mall is great and close by. Also they have an independent travel agency inside that has tours (private or group) that can fit you preferences. Room service always arrived quickly. Staff were extremely polite and friendly.
Stayed 5 nights in Mar 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A peaceful place in Hanoi

Lovely hotel that leaves you feeling that you have an oasis away from the hustle and bustle of Hanoi whilst being within walking distance of the action!
Stayed 2 nights in Mar 2025

10/10 Excellent

Jaime Purugganan

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 3 nights in Mar 2025

10/10 Excellent

Nickole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 4 nights in Mar 2025

10/10 Excellent

Akhtar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Zdzislaw, Balcatta

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
We like the location, the excellent pool, the very good restaurant for breakfast and dinner and the very helpful staff. The standard of the room was not up to par. The carpet was full of dust and under the carpet it looked like it had never been vacuumed. In our opinion the standard of the room must meet the hotel rating and is not worth the price charged for staying at this hotel.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hanoi Adventure

The resort lived up to my expectations and then some. The staff were all attentive, very courteous, and professional. I was celebrating a special occasion and the resort provided me with a welcome gift to congratulate me on my special occasion which was very thoughtful and much appreciated by me. I would definitely stay here again in the future.
Stayed 3 nights in Mar 2025

10/10 Excellent

Tho

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and nice lake views. Accommodating and service oriented staff. Very good breakfast.
Stayed 4 nights in Jan 2025

8/10 Good

Wesley

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Pooja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025