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Lotte Hotel Hanoi

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Photo gallery for Lotte Hotel Hanoi

A modern lobby with a high ceiling, large windows, and a seating area with sofas and a coffee table.
A high-rise apartment with a large window offering a city view, a curved sofa, a flat-screen TV, and a modern lamp.
A spacious lobby with a bar area, seating arrangements, and a staircase.
A spacious lobby with a modern design, featuring large windows, a central coffee table, and comfortable seating arrangements.
A buffet area with various food items and a seating area with tables and chairs.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
No. 54, Lieu Giai St. Cong Vi Ward., Ba Dinh, Hanoi
  • Place, Lotte Center Hanoi
    ‪1 min walk‬
  • Place, Embassy of Japan
    ‪2 min walk‬
  • Place, Van Phuc Diplomatic Corps
    ‪5 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪33 min drive‬

Room options

View all photos for Junior Suite Twin

A modern hotel room with a large window, a sofa, a round coffee table, and a bed with a view of the city.

Junior Suite Twin

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for CLUB JUNIOR SUITE TWIN

1 bedroom, minibar, in-room safe, desk

CLUB JUNIOR SUITE TWIN

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Twin Room

1 bedroom, minibar, in-room safe, desk

Junior Twin Room

  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a small table, and a view of the city through large windows.

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(10 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

A hotel room with two beds, a city view, a wall mural, and a cityscape visible through large windows.

Deluxe Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 44 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

A hotel room with two beds, a sofa, a small table, and a view of the city.

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 63 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Twin Room

A hotel room with a large bed, a sitting area with a chair and a small table, a painting of a tree on the wall, and a city view through large windows.

Junior Twin Room

10.0 out of 10
Exceptional
(3 reviews)
  • 63 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Club )

A hotel room with a large bed, a desk, a chair, a small table, and a view of the city through large windows.

Deluxe Room, 1 King Bed (Club )

8.0 out of 10
Very good
(1 review)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room (Club)

A hotel room with a bed, bedside table with a phone and lamp, a desk with a chair, and a large window offering a city view.

Deluxe Twin Room (Club)

9.0 out of 10
Wonderful
(2 reviews)
  • 44 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed (Club )

A hotel room with a bed, a nightstand with a lamp, a painting of a tree, a fireplace, and a television.

Junior Suite, 1 King Bed (Club )

9.0 out of 10
Wonderful
(2 reviews)
  • 63 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Twin Room (Club )

A hotel room with two beds, a sofa, a small table, and a view of the city.

Junior Twin Room (Club )

8.0 out of 10
Very good
(1 review)
  • 63 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Suite

A modern hotel room with a large bed, a desk, and a view of the city.

Deluxe Suite

  • 99 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Suite

A modern hotel room with a large bed, two bedside tables with lamps, a small sofa, and a large window offering a city view.

Premier Suite

  • 147 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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4.8 out of 5, Exceptional, 727 reviews
The price is €129
includes taxes & fees
4 Sept - 5 Sept
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About this property

Lotte Hotel Hanoi

This hotel features 4 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, an outdoor pool, 2 bars/lounges, and a health club are onsite.
Lotte Hotel Hanoi offers 318 air-conditioned accommodations with minibars and safes. A pillow menu is available. 48-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Lotte Hotel Hanoi. During your stay, you'll be connected to a shopping center, and just a quick walk from Lotte Center Hanoi. You'll find features like free WiFi in public areas and free self parking, plus 4 restaurants.
  • Free WiFi and wired Internet
  • Free self parking
  • Grab something to eat at one of the 4 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Indulge with massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a sauna, and basketball
  • Just a 2-minute drive from West Lake and 6 minutes from Hoan Kiem Lake
  • Airport shuttle service available for a fee
Lotte Hotel Hanoi offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 4 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

You'll find a business center on site. Event space at this hotel measures 13870 square feet (1289 square meters) and includes conference space. A children's pool, a health club, and a hot tub are also featured at the luxury Lotte Hotel Hanoi. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Hanoi hotel.

Grill 63 - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Red River - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Tim Ho Wan - This restaurant specializes in dim sum. Open daily.
Top of Hanoi - Onsite rooftop bar. Guests can enjoy drinks at the bar. Open daily.
Pharaohs - This cocktail bar serves light fare only. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 bars/lounges
  • 4 restaurants

Restaurants on site

  • Grill 63
  • Pharaohs
  • Red River
  • Tim Ho Wan
  • Top of Hanoi

Things to do

  • Basketball
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • Children's pool
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 13,870 square feet of conference space
  • Business centre

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 48-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property’s outdoor pool is unavailable on the first Monday of every month for cleaning and maintenance.

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Lotte Hotel Hanoi

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 822500.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 1474200 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: VND 822500.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Lotte Hotel Hanoi offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Lotte Hotel Hanoi
Lotte Hanoi
Lotte Hotel Hanoi Hotel
Lotte Hotel Hanoi Hanoi
Lotte Hotel Hanoi Hotel Hanoi

Lotte Hotel Hanoi Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 795 out of 1003 reviews
Rating 8 - Good. 150 out of 1003 reviews
Rating 6 - Okay. 35 out of 1003 reviews
Rating 4 - Poor. 8 out of 1003 reviews
Rating 2 - Terrible. 15 out of 1003 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel love it
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was modern and had very great views of the city. The breakfast was amazing and the rooms were very spacious.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Cesar

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and club lounge
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Taku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best massage of my life at the spa! Indoor pool was chilly. Close to shopping, grocery store, Starbucks. Interior spaces and room were spotless. Very quiet at night for sleeping. Enjoyed my stay!
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

SANGMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bar was well stocked, clean room, good service
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

SAMUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed During the Tet Holiday; Hotel Staff were all lovely and helpful. Special shoutout to the Concierge staff, who were able to find us a City Tour Guide working during the holidays. We had an excellent stay and the Lotte Hotel Hanoi will be my first choice on my next visit to Hanoi
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Quoc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Teodor

Liked: Cleanliness, property conditions & facilities
Great hotel and great staff. Plenty of amenities on site. Would go back.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Hosein

Liked: Cleanliness, amenities, property conditions & facilities
Staff, cleanliness , service, smiles, breakfast
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

HIDEO

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious and clean, the staff was excellent to deal with, highly recommend.
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, very wonderful stay.
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Tobe

Liked: Cleanliness, staff & service, amenities
Good friendly staff,rooms cleaned every day breakfast options could have been a little better over all nice hotel with good amentities .check out roof top bar😍
Stayed 5 nights in Dec 2025
Verified review

8/10 Good

Christopher ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top quality in every respect, room, dining, amenities, and staff--a 5-star experience--highly recommended!
Stayed 7 nights in Oct 2025
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with magical views of Hanoi
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Kristine

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay as always!
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THe room was good very clean , check in very efficient and friendly,club lounge facilities very good and excellent varity of food .
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

MYEONGKYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good condition and close location from shopping mall
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Dharmesh

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Loved our stay here
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Trac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and convenient hotel
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Mihail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good and comfortable
Stayed 1 night in Nov 2025