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Lucky Hotel

3.0 star property

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Suite, 1 Queen Bed, City View
Minibar, in-room safe, desk, laptop workspace
Reception
Dining
Minibar, in-room safe, desk, laptop workspace

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services
  • Laundry room

Explore the area

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12 Hang Trong Street, Hoan Kiem District, Hanoi, 100000
  • Place, Hoan Kiem Lake
    ‪2 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪5 min walk‬
  • Place, St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

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About this property

Lucky Hotel

Hotel connected to a shopping center in Hanoi with a restaurant
This smoke-free hotel features a restaurant, 24-hour room service, and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Lucky Hotel offers 20 air-conditioned accommodations with minibars and safes. Televisions come with cable channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

With your stay at Lucky Hotel, you're connected to a shopping center and just a quick walk from Hoan Kiem Lake. Features include free WiFi in public areas, plus a restaurant and breakfast (surcharge).
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 4-minute walk from Hoan Kiem Lake and 4 minutes by foot from St. Joseph's Cathedral of Hanoi
  • Airport and train station pick-up shuttle service available for a fee
There's a restaurant on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. The business-friendly Lucky Hotel also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby.

This 3-star Hanoi hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.
Lucky Hotel has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: VND 60,000 for adults and VND 40,000 for children
  • A restaurant

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Built in 1994
  • Reception hall
  • Smoke-free property

Room amenities

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Lucky Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 200000.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately VND 60000 for adults and VND 40000 for children
  • Airport shuttle fee: VND 420000 per vehicle (one way)
  • Rollaway bed fee: VND 200000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Lucky Hotel offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Lucky
Lucky Hanoi
Lucky Hotel
Lucky Hotel Hanoi
Lucky Hotel Hotel
Lucky Hotel Hanoi
Lucky Hotel Hotel Hanoi

Lucky Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 9 out of 26 reviews
Rating 8 - Good. 10 out of 26 reviews
Rating 6 - Okay. 5 out of 26 reviews
Rating 4 - Poor. 2 out of 26 reviews
Rating 2 - Terrible. 0 out of 26 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located in Old Quarter with friendly staff - limited English. Has the atmosphere of a small family run hotel so they know who you are as you come and go - nice to 'come home' after day out. Internet and air conditioning good. Back rooms small but very quiet as window just to air-conditioning vent. Front rooms big but have street noise - so the full Hanoi noise experience! Small lift available or stairwell. Breakfast simple but excellent - baguette, eggs, fruit, coffee. Not wheelchair accessible unless you have narrow-style for regular door width and can get up 2-3 stairs at entrance. Someone usually on door to help. Showers over bath, but have hand sprayer if you can't step in. Streets tough for w/chairs - crazy busy - need to use road, dodge traffic and have big sense of adventure feel lucky. Around lake is easy access boulevards direct route from Lucky Hotel to the Lake area. There are multiple Lucky hotels - this is Luck with no number.
Stayed 6 nights in Nov 2019

10/10 Excellent

NAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. High recommended.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
The management were not particularly friendly, the rooms adequate but not great, beds hard as a rock as were the pillows, no luggage rack but that seems to be standard in Hanoi. No tissues or coffee , tea. I probably wouldn’t stay there again.
Stayed 7 nights in Mar 2019

10/10 Excellent

Deb

Travelled with family
Liked: Staff & service, property conditions & facilities
For the price I gave it a 5 star we spend 4 days there and we will be going back at the end of our trip for a few more days They are storing a few bags for our return We had an inside room which we found very quiet a nice breakfast as served each morning The staff at front desk arranged trips and pick ups Very good location as well
Stayed 4 nights in Jan 2019

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s all good for the price we love the location and front desk booked us a few tours this am Great breakfast I would recommend
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Classic hotel in the very midst of the old city in Hanoi! Just perfect.
Stayed 5 nights in Dec 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Could do better

The breakfast was very good and had the same attention been given to the maintenance and housekeeping of the room the hotel would have been very good. Black silicone around the bath. Filthy marks on the wall where the key goes to turn on the lights etc., the extractor in the bathroom was filthy and needed a good clean. One receptionist was lovely, the other one very rude. All the above things are easily fixed (apart from the rude receptionist) and what a difference it would make. Not particularly cheap and better and cleaner hotels are available. Location was very good.

4/10 Poor

Mueed

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
My room smelt musty even with the air conditioner on. There was only a thin fitted sheet on the mattress so I ended up sleeping on the covers. The hotel needs renovating. The room was clean. The location was very good and the staff courteous and helpful.

4/10 Poor

Gregory

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

A scam!

Do NOT book this property! They attempted to scam us and another couple soon after. We arrived and they said they never received our confirmation and had no rooms, despite having keys behind the desk. They attempted to get us to pay for a sister property for $50 which we already paid on hotels.com. After speaking with hotels.com for about 45 minutes, they somehow found our reservation and put us in lucky hotel 2 (1 block away). The hotel and room were clean and comfy. Fast wifi. Only negative besides the scam, was our room was a smoking room which we didn't book. After finally settling in, on the way to get food Lucky 2 was saying the same thing to 2 other guests who had a reservation. Not a good experience when you arrive to Hanoi at 9:30 pm in a busy city and them attempting to get scammed. Got a refund voucher from hotels.com so technically a free room worth the 45 minute arguing.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good stay while I was there. Got sick so had to leave trip early. Would like to go back at a later date to enjoy more of the great food and friendly people.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

Guest2013

I think the hotel is over-rated online. The location is good if you want to shop, but if you want to rest then at night it is simply impossible because of loud noises coming out of various places and roads around. My room was old time renovation, especially the bathroom looked old. The unit was big, but did not appear quite conformable. The furniture was beautiful, but old. I got very mixed feelings about the comfort there. Breakfast was OK, but it is not a buffet therefore has limited choices and is relatively small in volume. The personnel is friendly and ready to assist as necessary.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
내부 관리 및 직원 서비스가 만족스러 웠으며 조식도 편하게 먹기 괜찮았다. 위치도 좋아 여러 곳으로 다니기도 좋았다. 다음에 기회되면 다시 이용하고싶다.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Excellent hotel stay! Would absolut recomment this hotel. But the restaurant did not serve.. anyway theres plenty food around 😆
Stayed 6 nights in Oct 2018

8/10 Good

むすび, 大阪

Liked: Cleanliness, room comfort
旧市街にあり、車は入り口前の道路に着けます。従業員は余り英語ができないようでした。親切でした。リビング・バスルーム・寝室と部屋はとても広かったです。クラッシックな雰囲気です。清潔です。冷蔵庫とエアコンの電源はキー電源と別で、飲み物を冷たく保存できました。深いバスタブ付きだったので選びましたが、水量が細く貯まるまで時間がかかりました。（３階だったせいでしょうか）朝食は１０種類のメニューから選べ美味しかったです。フルーツは３種取り放題でビン入りのホームメイドジャムがテーブルに置いてあります。ビジネスホテルでは味わえない空間でした。
Stayed 3 nights in Aug 2018

10/10 Excellent

Louis-Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
J'ai adoré. Excellent service.

8/10 Good

Yanjing, 中国北京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good luck

因为是36街老房子……所以很方便……

6/10 Okay

Verified traveller

立地の良いリーズナブルなホテル

立地が良く値段も安い手軽なホテル。 朝食はブッフェ形式ではないが、洋食からベトナムフォーまで数種類の中から選べる。 室内はそこそこきれいで水回りも問題ない。 泊まった部屋は窓のない部屋だった。 WIFI、ドライヤー、シャンプー、石鹸等あり。

8/10 Good

Enrique, Santiago

Liked: Cleanliness, staff & service

Bad Lucky

Le faltan muchas cosas a la habitación, como mejor baño. De aca destaco el servicio, excelente!!

8/10 Good

Verified traveller

Liked: Staff & service
Tốt

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Heidi

Disliked: Property conditions & facilities, room comfort

God til prisen

Fin beliggenhed. Egentlig OK alt i alt, men det trækker ned, at der var en ubehagelig fugtighed i sengetøjet. Lidt klamt, men hvad kan man ellers få så billigt.