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Madelise Palace Hotel & Spa

4.0 star property

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Photo gallery for Madelise Palace Hotel & Spa

Exterior
Reception
Exterior
Reception
Massage

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
116 Hang Buom Str., Hoan Kiem Dist.,, Hanoi, 100000
  • Place, Dong Xuan Market
    ‪3 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪3 min walk‬
  • Place, Hoan Kiem Lake
    ‪5 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪35 min drive‬

Room options

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

  • 17 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Double or Twin Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Double or Twin Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Minibar, in-room safe, desk, blackout curtains

Superior Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

Minibar, in-room safe, desk, blackout curtains

Executive Room

  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite

Minibar, in-room safe, desk, blackout curtains

Junior Studio Suite

  • Sleeps 3
  • 1 King Bed

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About this property

Madelise Palace Hotel & Spa

This hotel features a full-service spa, concierge services, and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance. Change of towels is available on request.
Madelise Palace Hotel & Spa offers 55 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Smart televisions are featured in guestrooms. Bathrooms include showers with hydromassage showerheads, bathrobes, slippers, and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
During your stay at Madelise Palace Hotel & Spa, you're just a quick walk from Hoan Kiem Lake. Features include free WiFi in public areas, plus a full-service spa and dry cleaning service.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Indulge with massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes bike rentals
  • Just a 3-minute walk from Hanoi Old Town Night Market and 6 minutes by foot from Hoan Kiem Lake
Madelise Palace Hotel & Spa offers its guests a full-service spa. Public spaces have free WiFi. Madelise Palace Hotel & Spa also features tour/ticket assistance, concierge services, and laundry facilities.

Smoking is allowed in designated areas at this 4-star Hanoi hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Bicycle rentals
  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • Hardwood flooring in room
  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Madelise Palace Hotel Spa
Madelise Palace & Spa Hanoi
Madelise Palace Hotel & Spa Hotel
Madelise Palace Hotel & Spa Hanoi
Madelise Palace Hotel & Spa Hotel Hanoi

Madelise Palace Hotel & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 3 out of 5 reviews
Rating 8 - Good. 0 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 2 out of 5 reviews
Rating 2 - Terrible. 0 out of 5 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Hao

Stayed 1 night in Sep 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful, good location.
Stayed 1 night in Oct 2024

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

Caroline is the front desk manager and I cannot praise her enough for the customer service she demonstrated to all of my group. We needed some money changed at very late notice and she had left her shift for the evening but was still willing tk come back from her home to change the money for us. A great hotel - worth staying
Stayed 1 night in Mar 2024

4/10 Poor

Guohao

Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Condition of hotel quite run down
Stayed 3 nights in Aug 2023

4/10 Poor

TOSHIHISA

Disliked: Cleanliness, property conditions & facilities
部屋の中が臭くて最後までなくならなかった。洗面台は排水ホースが外れていて水が床に漏れることがあった。 ホアンキエム湖に近く、レストランもたくさんあるのでロケーションは良いが設備・清潔さが悪いと感じました。セール価格で安かったから我慢したが、通常価格なら泊まりたくないと思う。
Stayed 1 night in Jul 2023