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Madison Urban Stay

4.0 star property

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Luxury Apartment, Balcony, City View
Reception
Luxury Apartment, Balcony, City View | Terrace/patio
Exterior
Reception

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • 24/7 front desk

Explore the area

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343 Doi Can, Ba Dinh, Ha Noi, No C9, Hanoi, 10000
  • Place, Lotte Center Hanoi
    ‪8 min walk‬
  • Place, West Lake
    ‪11 min walk‬
  • Place, Ho Chi Minh Mausoleum
    ‪4 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪35 min drive‬

Room options

View all photos for Luxury Apartment, Balcony, City View

Luxury Apartment, Balcony, City View | Private kitchen

Luxury Apartment, Balcony, City View

  • 38 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, 1 King Bed, Balcony, City View

Free minibar items, desk, laptop workspace, blackout curtains

Deluxe Apartment, 1 King Bed, Balcony, City View

  • 38 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, 1 Bedroom

Deluxe Apartment, 1 Bedroom | Massage in accommodation

Deluxe Apartment, 1 Bedroom

  • 38 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Apartment, 1 Bedroom

Luxury Apartment, 1 Bedroom

Luxury Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Madison Urban Stay

Guesthouse with free parking, near West Lake
This guesthouse features coffee/tea in a common area, dry cleaning, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk. Housekeeping is available on request.
Madison Urban Stay offers 13 accommodations, which are accessible via exterior corridors and feature washers/dryers and minibars (stocked with some free items). Rooms open to balconies or patios. Accommodations offer separate sitting areas and include dining tables. 55-inch Smart televisions come with digital channels, pay movies, and Netflix. Rooms have partially open bathrooms. Bathrooms include slippers, complimentary toiletries, and hair dryers.

This Hanoi guesthouse provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on request. Amenities available on request include change of towels.

During your stay at Madison Urban Stay, you're just a quick walk from Embassy of Japan. Enjoy features like free WiFi in public areas and free self parking, plus dry cleaning service.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self parking
  • Amenities include laundry facilities, an elevator, and coffee/tea in a common area
  • Just a 1-minute drive from West Lake and 5 minutes from Quan Chuong Gate
  • Airport shuttle service available for a fee
Madison Urban Stay offers its guests coffee/tea in a common area, laundry facilities, and dry cleaning/laundry services. Public spaces have free WiFi and wired Internet. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Hanoi guesthouse.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Family friendly

  • Dining table
  • In-room washing machine/dryer
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Turndown service

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • 4 accessible parking spaces
  • Accessible bathtub
  • Grab bar in bathtub (58 centimetre high)
  • Handrails in hallways (76 centimetre high)
  • Handrails in stairways (76 centimetre high)
  • Hardwood flooring in room
  • Lever door handles
  • Lift (69 centimetre wide door)
  • Low-height bed (51 centimetre high)
  • Low-height door lock
  • Low-height view port in door
  • Magnifying mirror
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (89 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways (127 centimetre wide)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Free minibar (limited items)
  • Wet bar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Fan
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Separate sitting area
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 6:00 AM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Remove personal items
Return the keys

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 300000 per vehicle (one-way, maximum occupancy 7)
  • Airport shuttle fee per child: VND 50000 (one-way), (up to 4 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Madison Urban Stay offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 48 hours before arrival with check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Madison Urban Stay Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 6 out of 8 reviews
Rating 8 - Good. 2 out of 8 reviews
Rating 6 - Okay. 0 out of 8 reviews
Rating 4 - Poor. 0 out of 8 reviews
Rating 2 - Terrible. 0 out of 8 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Parnella

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout va bien
Stayed 1 night in Aug 2025

10/10 Excellent

Declan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here on a business trip and was really impressed. The Wi-Fi 6 was lightning fast – perfect for video calls and working remotely. The room was clean, modern, and the massage chair was a lifesaver after long meetings. I’ll be back for sure.
Stayed 1 night in Aug 2025

8/10 Good

Steven

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room has washer and dryer which is very convenient. Friendly staff.
Stayed 1 night in Aug 2025

8/10 Good

Joseph

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!!
Stayed 1 night in Aug 2025

10/10 Excellent

Lucy

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The washer and dryer are very useful. The receptionist at the counter is funny and nice.
Stayed 1 night in Aug 2025

10/10 Excellent

Grace

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly, the room is clean and comfortable. The Wi-Fi is excellent, perfect for my work. Definitely a great experience.
Stayed 1 night in Aug 2025

10/10 Excellent

Declan

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place really deserves more people to know about it. I had an amazing experience at Madison Urban Stay, and I’d like to share more details. The apartment is very new and clean, with amenities like a washing machine and dryer (which is very useful when you can do your laundry yourself instead of taking it to a laundromat). The massage chair is fantastic to use at the end of the day; it’s truly relaxing and enjoyable. The bathtub is very clean, and the water pressure is quite good when you need it for a bath. I didn’t use the kitchen, but it’s well-equipped with many essentials.Dung and Phuong Anh were very kind and helpful. I felt comfortable, just like being at home. Madison Urban Stay will definitely be my top choice when I return to Hanoi
Stayed 2 nights in Aug 2025