2/10 Terrible
Nga Thi
Travelled with family, Travelled with partner
25 Mar 2026
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a scam place. We booked a trip to Hanoi via Expedia on March 19, 2026. We planned to stay there for two days. However, the place was faulty in its advertising. The smell was so bad, like it was old and moldy. We entered the room for just 5 minutes and we left. We had to book a different hotel due to the fact that the hotel is not in good condition to serve customers. I reported this problem to the front desk staff, stating that the pictures in their advertising on Expedia included a washer and dryer, but there were none in our room. We called Expedia to report this problem, but Expedia did not do anything to prevent this scam. Despite this, they let them charge us the full amount even though we did not stay. We are really disappointed that Expedia did not have the power to do anything to protect their customers from the scam. We will never use Expedia to book any of our further trips. We also want to alert everyone about this hotel. I hope Expedia can do something to prevent further damage to their customers, to prevent the scam, and to protect their customers, as this can happen to anyone. I hope Expedia can remove this hotel from your website because it is not a hotel in good condition to serve your customers.
Nga Thi
Stayed 2 nights in Mar 2026
