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Mercy Hotel

2.5 star property

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Photo gallery for Mercy Hotel

Front of property
Exterior
Panoramic Double or Twin Room
Exterior
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
310 Lac Trung, Hai Ba Trung District, Hanoi, 100000
  • Place, Vincom Center
    ‪4 min drive‬
  • Place, Thong Nhat Park
    ‪5 min drive‬
  • Place, Van Ho Exhibition Center
    ‪5 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪42 min drive‬

Room options

View all photos for Standard Double Room Single Use

Standard Double Room Single Use

Standard Double Room Single Use

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Twin Room

Standard Twin Room | Living area

Standard Twin Room

  • City view
  • 25 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Panoramic Double or Twin Room

Panoramic Double or Twin Room

Panoramic Double or Twin Room

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Single Bed and 1 Double Bed

View all photos for Panoramic Double or Twin Room

Panoramic Double or Twin Room

Panoramic Double or Twin Room

  • City view
  • 25 sq m
  • Sleeps 2
  • 1 Single Bed and 1 Double Bed

View all photos for Standard Double Room Single Use

Free minibar items, desk, blackout curtains, soundproofing

Standard Double Room Single Use

  • Sleeps 2

Deluxe Double Room

  • Sleeps 1

View all photos for Panoramic Double or Twin Room

Free minibar items, desk, blackout curtains, soundproofing

Panoramic Double or Twin Room

  • Sleeps 1

View all photos for Double or Twin Room with View

Free minibar items, desk, blackout curtains, soundproofing

Double or Twin Room with View

  • Sleeps 1

Standard Twin Room

  • Sleeps 1

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About this property

Mercy Hotel

Hotel connected to a shopping center in Hanoi with a full-service spa
A full-service spa, a meeting room, and dry cleaning are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and a TV in a common area. Housekeeping is available on request.
Mercy Hotel offers 85 air-conditioned accommodations with minibars (stocked with some free items) and slippers. 24-inch flat-screen televisions come with cable channels.

Bathrooms include showers, bidets, hair dryers, and toothbrushes and toothpaste. This Hanoi hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include Thai massages and massages.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

With your stay at Mercy Hotel, you'll be connected to a shopping center and close to Hanoi Opera House. Features include free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi (speed: 25+ Mbps)
  • Free valet parking
  • Breakfast served daily for a fee
  • Treat yourself to Thai massages at the spa
  • Amenities include locker space, a meeting room, and laundry facilities
  • Just a 3-minute drive from Hanoi Opera House and a few minutes from Ngoc Son Temple
  • Airport drop-off shuttle service available for a fee
Mercy Hotel offers its guests a full-service spa. Public spaces have free WiFi. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Mercy Hotel also features laundry facilities, dry cleaning/laundry services, and a communal living room. Valet parking is free.

Smoking is allowed in designated areas at this Hanoi hotel.

For a fee, guests can enjoy local cuisine breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free covered valet parking on site
  • Limited on-site valet parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 10:00 AM for a fee: VND 100,000 for adults and VND 100,000 for children

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • Meeting room

Full-service spa

  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Tile flooring in room
  • Wheelchair-accessible path to lift

More

  • Communal living room
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with cable channels

Food and drink

  • Free minibar (limited items)

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately VND 100000 for adults and VND 100000 for children
  • Airport shuttle fee: VND 400000 per vehicle (maximum occupancy 1)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Mercy Hotel Hotel
Mercy Hotel Hanoi
Mercy Hotel Hotel Hanoi

Mercy Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 1 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

Reviews

8/10 Good

Merrill

Stayed 15 nights in Dec 2025