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Aparthotel·Private host

Otis Apartment

4.5 star property

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Photo gallery for Otis Apartment

A modern living room with a flat-screen TV mounted on a wooden panel wall, a comfortable beige sofa, a round coffee table with a book and a cup, and a balcony with blue curtains and a view of buildings.
A modern hotel room with a large bed, a desk, and a fan. There are large windows with curtains and a view of buildings outside.
A building with a sign reading "SIP&SNACK PASTRY SHOP" at the entrance.
A modern living room with a sofa, a coffee table, and a dining table with chairs. There is a ceiling fan, a flat-screen TV mounted on the wall, and artwork on the walls.
A modern living room with a dining area, a kitchen, and a flat-screen TV mounted on a wooden panel.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
100 Yen Hoa, Yen Phu, Tay Ho, Hanoi, Hanoi, 11200
  • Place, West Lake
    ‪1 min walk‬
  • Place, Tran Quoc Pagoda
    ‪10 min walk‬
  • Place, Ho Chi Minh Mausoleum
    ‪5 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪32 min drive‬

Room options

View all photos for Deluxe Apartment, City View

A modern living room with a flat-screen TV mounted on a wooden panel wall, a comfortable beige sofa, a round coffee table with a book and a cup, and a balcony with blue curtains and a view of buildings.

Deluxe Apartment, City View

  • City view
  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds
  • Free Wi-Fi

View all photos for Superior Apartment

A hotel room with a large bed, a standing fan, and a view through a window with curtains.

Superior Apartment

  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

Room

  • Sleeps 8
  • Free Wi-Fi

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About this property

Otis Apartment

Concierge services, dry cleaning, and laundry facilities are available at this smoke-free aparthotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour front desk and a reception hall are onsite. Each apartment has 2 bedrooms and offers free WiFi and a Tempur-Pedic bed. A kitchen with a refrigerator and a microwave is available, and other amenities include 2 bathrooms and premium bedding. Housekeeping is available on request.
Otis Apartment offers 6 air-conditioned accommodations with safes and slippers. Tempur-Pedic beds feature premium bedding. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, microwaves, and cookware/dishes/utensils.

Bathrooms include separate bathtubs and showers with rainfall showerheads, designer toiletries, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered on request and change of towels can be requested.

During your stay at Otis Apartment, you're just a quick walk from West Lake. Free WiFi in public areas, free valet parking, and dry cleaning service are available. This luxury aparthotel has 6 apartments. Each apartment includes amenities such as free WiFi and a kitchen.
  • Each apartment offers a kitchen, 2 bathrooms, and a Tempur-Pedic bed
  • Free WiFi
  • Free valet parking
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Steps from West Lake and a 4-minute drive from Hoan Kiem Lake
Otis Apartment offers its guests concierge services, laundry facilities, and dry cleaning/laundry services. WiFi is free in public spaces. Free valet parking is available.

This 4.5-star Hanoi aparthotel is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered valet parking on site
  • Limited on-site valet parking
  • Onsite parking options include a carport

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave

Bedrooms

  • 2 bedrooms
  • Premium bedding
  • Rollaway/extra bed: VND 200,000 per day
  • Tempur-Pedic mattress

Bathroom

  • 2 private bathrooms
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities

Comfort

  • Air conditioning
  • Ceiling fan
  • Portable fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Well-lit path to entrance
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Change of towels on request
  • Concierge services
  • Housekeeping on request
  • Iron/ironing board
  • Lockers
  • Luggage storage
  • Safe

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 6 units
  • Housekeeping (on request)
  • Reception hall
  • Soundproofing
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 200000.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: VND 200000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Front desk staff will greet guests on arrival at the property.

Property is also known as

Otis Apartment Hanoi
Otis Apartment Aparthotel
Otis Apartment Aparthotel Hanoi

Otis Apartment Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 3 out of 4 reviews
Rating 8 - Good. 1 out of 4 reviews
Rating 6 - Okay. 0 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 0 out of 4 reviews

9.0/10

Cleanliness

10/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Rodolfo

Liked: Cleanliness, check-in, communication, listing accuracy
Amazing stay. The apartments are better than in the pictures; really clean and modern looking. Loved how comfortable our stay was and the location was great as well. We were a large group and rented 3 apartments, neither disappointed. We would absolutely stay here again. It’s a gem.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

THUY

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean, big and very spacious apartment. Close to many local eatery and restaurants. Very kind and generous hostess. For us, the apartment is a 'home away from home'.
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Hoi Loon

Liked: Cleanliness, amenities, property conditions & facilities, communication
This resident priority is a gem near the lake. Lots of food and cafe to select. The property has a pastry shop at level G. It’s a fantastic resident property to stay. It’s spacious and clean.
Stayed 1 night in Mar 2025
Verified review

8/10 Good

A

Liked: Communication
Good value. Good communication. Bright and large apartment. Water pressure a little on low side so showers were okay but not great. Problem with AC sorted quickly but should have been checked and working before our arrival. Washing machine is in basement and not in appartment- a little inconvenient. Comfort level only 3 stars as building works in apartments from 6am disturbing sleep.
Stayed 3 nights in Jun 2025