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Palette Ngoc Ha Luxury Residence

Property class: 2.5

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Photo gallery for Palette Ngoc Ha Luxury Residence

A modern hotel lobby with a reception desk, seating area, and large windows offering a view of the city.
A modern kitchen with wooden cabinets, a stainless steel refrigerator, a sink, and a dining area with a table and chairs.
A luxury residence building with a prominent entrance, steps leading up to the door, and potted plants around the entrance.
A compact hotel room with a dining area, a bed with a blue accent, a washing machine, and a TV screen displaying a welcome message.
A compact room with a bed, a small kitchenette, a wardrobe, and a window.

Reviews

4.0 out of 10

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Ngoc Ha, Ngoc Ha Ward, 221/158, Hanoi, 100000
  • Place, West Lake
    ‪5 min walk‬
  • Place, Ho Chi Minh Mausoleum
    ‪15 min walk‬
  • Place, Ba Dinh Square
    ‪17 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Deluxe Apartment

A bedroom with a bed, a wardrobe, and a door leading to another room.

Deluxe Apartment

  • 20 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Apartment

A compact hotel room with a dining area, a bed with a blue accent, a washing machine, and a TV screen displaying a welcome message.

Deluxe Apartment

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Studio

A compact hotel room with a bed, a desk, a kitchenette, and a TV displaying a welcome message.

Deluxe Studio

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Apartment

A compact hotel room with a bed, a television, a washing machine, and a kitchenette.

Apartment

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Palette Ngoc Ha Luxury Residence

Dry cleaning, laundry facilities, and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free.
Palette Ngoc Ha Luxury Residence offers 47 air-conditioned accommodations with complimentary bottled water and irons/ironing boards. Accommodations have kitchens with refrigerators. Bathrooms include showers with rainfall showerheads, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). 32-inch flat-screen televisions come with satellite channels. Housekeeping is provided daily.

During your stay at Palette Ngoc Ha Luxury Residence, you're just a quick walk from Hanoi Botanical Garden. You'll find features like free WiFi in public areas and dry cleaning service.
  • Free WiFi (speed: 25+ Mbps)
  • Services include dry cleaning/laundry and luggage storage
  • Just a 5-minute drive from West Lake and 7 minutes from Hoan Kiem Lake
Palette Ngoc Ha Luxury Residence offers its guests laundry facilities, dry cleaning/laundry services, and room service (during limited hours). WiFi is free in public spaces.

This Hanoi hotel is smoke free.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking includes off-street options

Family friendly

  • In-room kitchen
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • Lift (91 centimetre wide door)
  • Tile flooring in public areas
  • Tile flooring in room

More

  • Built in 2026
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Kitchen
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Palette Ngoc Ha Luxury Residence Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 1 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

6.0/10

Cleanliness

6.0/10

Staff & service

2.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Loi

Disliked: Amenities
Room clean, there is a washing machine is a green flag. no sleeping light, only one ceiling light in bathroom, no utility cup in there also. Red flag is you have to turn on hot water switch that staff won't tell you until you call. No cleaning service so you have to prepare yourself.
Stayed 3 nights in Aug 2026