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Papaya Maison Hanoi

3.5 star property

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Photo gallery for Papaya Maison Hanoi

Frette Italian sheets, premium bedding, down duvets, memory-foam beds
Frette Italian sheets, premium bedding, down duvets, memory-foam beds
Frette Italian sheets, premium bedding, down duvets, memory-foam beds
Frette Italian sheets, premium bedding, down duvets, memory-foam beds
Electric kettle, dining tables

Reviews

4.8 out of 10

Popular amenities

  • Free airport shuttle
  • Fireplace
  • Pool
  • Parking included
  • Outdoor space
  • Gym

Explore the area

View in a map
12a11 Ly Nam De, 30, Hanoi, Hanoi, 100000
  • Place, Train Street
    ‪7 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪10 min walk‬
  • Place, Hoan Kiem Lake
    ‪10 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪35 min drive‬

Room options

View all photos for Deluxe Studio Suite

Frette Italian sheets, premium bedding, down duvets, memory-foam beds

Deluxe Studio Suite

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Suite

Frette Italian sheets, premium bedding, down duvets, memory-foam beds

Deluxe Suite

  • 90 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Exclusive Suite

Frette Italian sheets, premium bedding, down duvets, memory-foam beds

Exclusive Suite

  • 135 sq m
  • 3 bedrooms
  • City view
  • Sleeps 9
  • 3 King Beds and 3 Twin Beds

View all photos for Executive Suite

Frette Italian sheets, premium bedding, down duvets, memory-foam beds

Executive Suite

  • 180 sq m
  • 4 bedrooms
  • City view
  • Sleeps 12
  • 4 King Beds and 4 Twin Beds

View all photos for Premier Suite

Frette Italian sheets, premium bedding, down duvets, memory-foam beds

Premier Suite

  • 225 sq m
  • 5 bedrooms
  • City view
  • Sleeps 15
  • 5 King Beds and 5 Twin Beds

View all photos for Premium Villa

Frette Italian sheets, premium bedding, down duvets, memory-foam beds

Premium Villa

  • 300 sq m
  • 7 bedrooms
  • City view
  • Sleeps 21
  • 7 King Beds and 7 Twin Beds

View all photos for Economy Double Room

Frette Italian sheets, premium bedding, down duvets, memory-foam beds

Economy Double Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Papaya Maison Hanoi

Apartment with free valet parking, 9-minute walk to Hanoi Old Town Night Market
This apartment building features an outdoor pool, a fitness center, and concierge services. Free valet parking and a free airport shuttle are also provided. Other amenities include dry cleaning, laundry facilities, and tour/ticket assistance. Each apartment boasts a fireplace and a heated floor, while offering 8 bathrooms and a sofa bed. Comforts include a memory foam bed and Frette Italian sheets, and guests will also appreciate thoughtful touches like a pillow menu and bathrobes.
Papaya Maison Hanoi offers 35 shared accommodations with air conditioning, fireplaces, and DVD players. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate dining areas and include double sofa beds and dining tables. Memory foam beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. 50-inch LCD televisions come with cable channels, pay movies, and Netflix. Bathrooms include bathtubs or showers with rainfall showerheads and hydromassage showerheads, bathrobes, slippers, and designer toiletries.

This Hanoi apartment provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include offices, desks, and desk chairs. Additionally, rooms include complimentary bottled water and hair dryers.

Recreational amenities at the apartment include an outdoor pool and a fitness center.
During your stay at Papaya Maison Hanoi, you're just a quick walk from Hanoi Old Town Night Market. Enjoy features like free valet parking and a free roundtrip airport shuttle, plus an outdoor pool. This comfortable apartment building has 35 apartments. Enjoy your stay with amenities like free WiFi and 8 bathrooms in each apartment.
  • Each apartment offers 8 bathrooms, a fireplace, and a balcony or patio
  • Free WiFi (speed: 50+ Mbps)
  • Free valet parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Within a 15-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market
  • Free airport shuttle service
Papaya Maison Hanoi offers its guests an outdoor pool and a fitness center. A roundtrip airport shuttle is free (available 24 hours). Multilingual staff, tour/ticket assistance, and concierge services are also featured at Papaya Maison Hanoi. Free valet parking is available.

Smoking is allowed in designated areas at this 3.5-star Hanoi apartment.

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times and on request
  • Free covered valet parking on site

Family friendly

  • Free cot
  • Travel cot

Food and drink

  • Electric kettle
  • Tea bags/instant coffee
  • Water dispenser

Dining

  • Dining table
  • Wet bar

Bedrooms

  • Double sofa bed
  • Down comforter
  • Free extra futon
  • Free rollaway/extra bed
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu

Bathroom

  • 8 private bathrooms
  • Bathtub or shower
  • Bidet
  • Children's robes
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Outdoor shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Dining table
  • Fireplace
  • Heated floor
  • Separate dining area
  • Separate sitting area

Entertainment

  • 50-inch LCD TV with cable channels
  • DVD player
  • Netflix
  • Pay films
  • Smart speaker
  • Streaming services

Outdoor areas

  • Balcony/patio
  • Yard

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk chair
  • Laptop workspace
  • Office

Comfort

  • Air conditioning
  • Fan
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rug in room
  • Hardwood flooring in room
  • Lift (127 centimetre wide door)
  • Smooth flooring in room
  • Thin carpet in room
  • Well-lit path to entrance
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Free bottled water
  • Grocery/convenience store
  • Lockers
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city centre

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 35 units
  • Individual decor
  • Individual furnishings
  • Reception hall
  • Shared accommodation
  • Water dispenser

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Papaya Maison Hanoi offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their passport before arrival. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Papaya Maison Hanoi Reviews

Reviews

4.8
Rating 10 - Excellent. 1 out of 3 reviews
Rating 8 - Good. 0 out of 3 reviews
Rating 6 - Okay. 0 out of 3 reviews
Rating 4 - Poor. 0 out of 3 reviews
Rating 2 - Terrible. 2 out of 3 reviews

4.8/10

Cleanliness

6.0/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

2/10 Terrible

Horace

Disliked: Cleanliness, room comfort
This "hotel" does not appear to exist. There are no contact details for this "hotel" anywhere online. I booked this “hotel” through Hotels.com. I contacted the “hotel” through the Hotels.com website to ask a question about check in time. I received a WhatsApp message from someone claiming to be from the “hotel”. I also asked for the full postal address as I couldn’t find it on Google Maps or any other maps (when you type in the address in Google Maps you get the pictures below). The “hotel” representative wouldn’t give it to me despite numerous requests. The day before we were due to check in, we received the following message: We’re very sorry to inform you that due to unexpected power outage issues caused by heavy rain/water leakage, our hotel is temporarily unable to host guests at the moment. We sincerely apologize for the inconvenience. We are already working with the platform to process a full refund directly to your card, you don’t need to do anything; it will appear within 3–4 working days. As an additional apology for this situation, please keep the receipt of your new hotel booking, and we (together with the platform) will provide an extra 20% compensation. Thank you for your understanding and patience. 🙏 We truly hope to welcome you another time under better circumstances. This “hotel” is on a number of other platforms. One reviewer had the same experience as me.
Stayed 10 nights in Nov 2025

2/10 Terrible

Eric

Disliked: Cleanliness, amenities
This hotel is an illegitimate business. They told me not to come because they had a power outage and wouldn’t be able to check me in. They promised they would get in touch with Hotels.com and refund me. Now they will not respond to my texts or phone calls. Hotels.com also could not get them to issue a refund. I am very disappointed that Hotels.com would list a place like this.
Stayed 1 night in Nov 2025

10/10 Excellent

Jieni

Liked: Cleanliness, amenities, property conditions & facilities
Very responsive and accommodating host. Room was clean and comfy. Only thing that can be improved will be the aircon and soundproofing of the room cos it can get noisy in the morning with traffic. Other than that I’m satisfied with my stay. Highly recommendable!
Stayed 1 night in Oct 2025