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Pullman Hanoi Hotel

4.5 star property

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Photo gallery for Pullman Hanoi Hotel

Exterior
Eco-friendly toiletries, hair dryer, bathrobes, slippers
Fitness facility
Indoor wedding
Meeting facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
40 Cat Linh Street, Dong Da District, (Entrance 61 Giang Vo Street), Hanoi, 10000
  • Place, Temple of Literature
    ‪10 min walk‬
  • Place, Train Street
    ‪17 min walk‬
  • Place, West Lake
    ‪18 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪38 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, City View

A hotel room with a bed, a desk, a chair, a sofa, a TV, a lamp, and a window with curtains.

Deluxe Room, 1 King Bed, City View

7.6 out of 10
Good
(5 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds, City View

Deluxe Room, 2 Single Beds, City View

Deluxe Room, 2 Single Beds, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Club lounge access, City View (Executive)

Deluxe Room, 1 King Bed, Club lounge access, City View (Executive)

Deluxe Room, 1 King Bed, Club lounge access, City View (Executive)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room, 2 Single Beds, Club lounge access, Executive Level (Executive)

Deluxe Twin Room, 2 Single Beds, Club lounge access, Executive Level (Executive)

Deluxe Twin Room, 2 Single Beds, Club lounge access, Executive Level (Executive)

  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, City View

Eco-friendly toiletries, hair dryer, bathrobes, slippers

Superior Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds, City View

Superior Room, 2 Single Beds, City View

Superior Room, 2 Single Beds, City View

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Suite, 1 King Bed, Club lounge access

Executive Suite, 1 King Bed, Club lounge access

Executive Suite, 1 King Bed, Club lounge access

10.0 out of 10
Exceptional
(1 review)
  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Pullman Hanoi Hotel

An attached winery, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a fitness center, and a bar/lounge. Housekeeping is available on request.
Pullman Hanoi Hotel offers 240 air-conditioned accommodations with fireplaces and minibars. Accommodations offer separate sitting areas. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Premium satellite television is provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and complimentary newspapers. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Fit and Spa Lounge has 2 treatment rooms including rooms for couples. Services include hot stone massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
During your stay at Pullman Hanoi Hotel, you're just a quick walk from Hanoi Stadium. You'll find features like free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy a bite to eat at La Cheminee, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to facials, hot stone massages, or reflexology at Fit and Spa Lounge
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and a sauna
  • 6 minutes by foot from Hanoi Centre Shopping Mall and a 2-minute drive from Train Street
  • Airport shuttle service available for a fee
A winery is on site. Pullman Hanoi Hotel offers its guests a full-service spa, an outdoor pool, and a hot tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center, 10 meeting rooms, and limo/town car service. Event space at this hotel measures 6243 square feet (580 square meters) and includes a conference center. A fitness center, a sauna, and spa services are also featured at the luxury Pullman Hanoi Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this Mediterranean Hanoi hotel.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.
La Cheminee - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Happy hour is offered.
Mint Bar - This bar serves brunch and light fare. Happy hour is offered. Open 24 hours. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: USD 23 for adults and USD 11.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • La Cheminee
  • Mint Bar

Things to do

  • 4 outdoor pickleball courts
  • Billiards/pool table
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Winery
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • High chair
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (6,243 square foot of space)

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • High-pile carpet in room
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1998
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fireplace
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 1:00 PM and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Executive Lounge for reservation on Executive floor]
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 12:30 PM please contact the property in advance using the information on the booking confirmation
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 23 for adults and USD 11.5 for children
  • Airport shuttle fee: USD 60 per vehicle (one-way, maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 1:00 PM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Pullman Hanoi Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. The check-in location differs from the property location. To check in, guests will need to go to Executive Lounge for reservation on Executive floor
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 12:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g., directions).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hanoi Pullman
Hanoi Pullman Hotel
Hotel Pullman Hanoi
Pullman Hanoi
Pullman Hanoi Hotel
Pullman Hotel Hanoi
Pullman Hanoi Hotel Hotel
Pullman Hanoi Hotel Hanoi
Pullman Hanoi Hotel Hotel Hanoi

Pullman Hanoi Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 174 out of 470 reviews
Rating 8 - Good. 197 out of 470 reviews
Rating 6 - Okay. 60 out of 470 reviews
Rating 4 - Poor. 27 out of 470 reviews
Rating 2 - Terrible. 12 out of 470 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop over
Stayed 3 nights in Dec 2025
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Good room and good hotel facilities
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with superior breakfast composed of a wide choice of items.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Ashish

Liked: Cleanliness, staff & service
Excellent hotel at good location. Fantastic breakfast with a mix of Asian and western food. Stayed here multiple times and it’s great to stay here. Only glitch this time I felt was that towels have become old and they need to get fresh ones.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
Great staff, breakfast buffet, fitness center and common areas. The rooms are a bit tired; but comfortable. Overall highly recommend this property
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

CHI NUN

Liked: Cleanliness, staff & service, amenities
Staff is kind
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Swee Sheng Kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed twice at this hotel in same month, each time we had an excellent experience and will return next time we visit Hanoi
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

MITHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Nice facilities and courteous staff, which was very helpful.
Stayed 1 night in Nov 2023
Verified

8/10 Good

Quan

A pleasant place to spend a couple days
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

CHANG

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Reiji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff is kind, helpful and familiar.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Sue Phay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice luxurious hotel. Staffs are very helpful and professional. Breakfast is more towards continental, will be good to have more local options.
Stayed 3 nights in Aug 2023
Verified

8/10 Good

Al

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a good value for that we paid. Even though it’s not in the Old Quarter which is where most action is and where most tours offer pick up and drop off, it is not far from this area. Breakfast was great and a variety of cuisines, the gym was big and open 24/7, and all the staff we interacted with were very professional and helpful.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

BERNARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility has a great gym, although warm it served its purpose. The facility also has a pickle ball court!!
Stayed 7 nights in Mar 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best choice!

The hotel is fantastic, best choice if you are coming to Hanoi on business puspose
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Chanwoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I was truly touched by how kind and helpful your s

I am from South Korean and have stayed at various hotels around the world, including in Vietnam, Japan, the United States, Germany, Myanmar, and many others. To be honest, I found the facilities at Pullman Hotel to be fairly standard. However, I was deeply impressed by the exceptional kindness and professionalism of your staff member, VI KIEU TRANG. Thanks to her outstanding service, I plan to stay at Pullman Hotel again on my next visit to Hanoi.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Yong Joon

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Jethro

Liked: Cleanliness, staff & service
Very helpful staff. Great breakfast selection. Good value hotel. Rooms could use a little upgrading but it has the essentials in place. Swimming pool decking needs fixing. Overall we had a nice. comfortable and enjoyable stay there.
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Had just 1 night at the pullman this was my 2nd stay here. Note to travellers, get the reception to get your taxi to the airport it will save you a much money as the Hanoi taxis rip foreigners off.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the Pullman for a week, and it was the best experience and value in Vietnam. The staff was super friendly and helpful. The rooms were big and clean, and we had our laundry cleaned at very reasonable rates. We had a dedicated breakfast table and the servers knew our drinks. The pool was nice, the gym was huge, and the whirlpool was great. We also played tennis on the grounds. The location was close enough to walk to old quarter for us (~1 mile). Highly recommend the Pullman!
Stayed 7 nights in May 2023
Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s not much restaurant around the area. Too far from the main cbd( old quarter ). Some of the staff (reception staff ) can’t even understand basic english. Compare to the valet staff, they understand and speak english. Otherwise, the hotel is not bad at all. It’s just the communication is very prostrating.
Stayed 4 nights in Jul 2025
Verified

8/10 Good

Svetlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel a short taxi ride from the major attractions. Technically, it would be 10-15 walk, too, but sidewalks in the area are filled with parked scooters, plus traffic does not stop for pedestrians on the crosswalk, so walking is challenging. We got to enjoy the pool for one day, but it was closed for renovations on Christmas Day. Maybe check if it open If pool is important for you. Excellent buffet breakfast. Would stay again when they fix the pool.
Stayed 5 nights in Dec 2024