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Silk Castle Hotel & Spa

4.0 star property

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Photo gallery for Silk Castle Hotel & Spa

Front of property
Restaurant
View from property
Pillow-top beds, minibar, desk, soundproofing
Body treatments, body wraps, body scrubs, facials

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
52A Cau Go - Hang Bac - Hoan Kiem, Hanoi, 100000
  • Place, Thang Long Water Puppet Theatre
    ‪1 min walk‬
  • Place, Hoan Kiem Lake
    ‪1 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪3 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Superior Double Room, No Windows

Superior Double Room, No Windows

Superior Double Room, No Windows

10.0 out of 10
Exceptional
(2 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, No Windows

Pillow-top beds, minibar, desk, soundproofing

Superior Twin Room, No Windows

  • 17 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Double Room, City View

Deluxe Double Room, City View

Deluxe Double Room, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, City View

Pillow-top beds, minibar, desk, soundproofing

Family Room, City View

  • City view
  • 31 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Bed

View all photos for Family Room

Family Room

Family Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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About this property

Silk Castle Hotel & Spa

Hotel with a restaurant, 2-minute walk to Hoan Kiem Lake
This smoke-free hotel features a restaurant, a coffee shop/cafe, and coffee/tea in a common area. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include spa services, concierge services, and dry cleaning.
Silk Castle Hotel & Spa offers 30 air-conditioned accommodations with minibars and complimentary bottled water. Beds feature pillowtop mattresses. 40-inch flat-screen televisions come with cable channels. Bathrooms include showers with hydromassage showerheads, slippers, designer toiletries, and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs, and printers. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments.
During your stay at Silk Castle Hotel & Spa, you're just a quick walk from Hoan Kiem Lake. Features include free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Dining options include a coffee shop and a restaurant
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 2-minute walk from Hoan Kiem Lake and 4 minutes by foot from Hanoi Old Town Night Market
  • Airport shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. Free breakfast is served daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Silk Castle Hotel & Spa. A complete renovation of Silk Castle Hotel & Spa was completed in May 2023.

This 4-star Hanoi hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.
Silk Castle Hotel & Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lift (200 centimetre wide door)
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance

More

  • 9 floors
  • Built in 2022
  • Renovated entire property - May 2023
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Paper towels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Printer
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Silk Castle Hotel & Spa

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 450000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: VND 250000 (one-way), (up to 6 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Silk Castle Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Silk Castle Hotel Spa
Silk Castle Hotel & Spa Hotel
Silk Castle Hotel & Spa Hanoi
Silk Castle Hotel & Spa Hotel Hanoi

Silk Castle Hotel & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 16 out of 32 reviews
Rating 8 - Good. 3 out of 32 reviews
Rating 6 - Okay. 5 out of 32 reviews
Rating 4 - Poor. 4 out of 32 reviews
Rating 2 - Terrible. 4 out of 32 reviews

7.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

John

Stayed 3 nights in Nov 2025

10/10 Excellent

Birgit

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was clean, staff was very friendly, the breakfast which was included was very good. Would come again any time.
Stayed 3 nights in Nov 2025

6/10 Okay

Monica

Liked: Staff & service
Stayed 3 nights in Mar 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel where you get what you pay for
Stayed 6 nights in Feb 2025

8/10 Good

Pablo, Sacramento

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. Probably was in great condition. Many places to eat. I would recommend the hotel to any travelers.
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't bother

Do not stay here - read the Google reviews. The rooms are dirty (ours had mold on the walls), tiny and look absolutely nothing like the photos. There are a million other hotels for the same price in the area, avoid this one. We nearly left but our stay was only one night so we stuck it out but I would absolutely never stay here again. The female manager is pretty rude but the gentleman working front desk was nice.
Stayed 1 night in Dec 2024

6/10 Okay

Maisie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Work being carried out

The room was nice and the hotel is in a good locations. We also enjoyed the breakfast. However, it was disappointing to find out that work is being carried out on the roof of the property, that meant drilling noise and other loud construction noises began at 6:30am every day and did not end until 6pm. Would have been nice to have been told about this so we could have cancelled our booking and gone elsewhere, or at least known why we were being woken up to such loud banging noises!
Stayed 2 nights in Nov 2024

10/10 Excellent

JAKE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff.
Stayed 1 night in Sep 2024

6/10 Okay

Youngkyun, Boise

Stayed 1 night in Sep 2024

10/10 Excellent

Vincent

Liked: Cleanliness, property conditions & facilities
Clean friendly staff and good breakfast
Stayed 4 nights in Sep 2024

10/10 Excellent

Kohei

Stayed 3 nights in Aug 2024

10/10 Excellent

Carl

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice affordable hotel. Great staff
Stayed 2 nights in Jul 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location for old quarter

This hotel was perfect location in the old quarter next to the lake and many restaurants and cafes. Swtea was really helpful in providing suggestions of where to eat and helping organise a massage with the staff. Also pepper was very friendly and able to help with booking trips and travel.
Stayed 4 nights in Jul 2024

4/10 Poor

Martin

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very basic hotel , smell of damp. Room small as was toilet& basic shower straight to floor. No great amenities. Breakfast was great included but didn’t have. A quick overnight stay before traveling. Cheap and it reflected it. Would I use again- no. I’d pay a little bit more for comfort & facilities.
Stayed 1 night in Jul 2024

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dzung pepper was extremely friendly, kind and helpful with everything! The front receptionist answered all questions and the door holder works so hard! It was an amazing experience and everyone would enjoy!
Stayed 2 nights in Jun 2024

10/10 Excellent

Bud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Jun 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a perfect location. The staff was wonderful and always ready to help. You can also book tours at great prices.
Stayed 4 nights in Apr 2024

2/10 Terrible

JONGHO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Rashmikant

Travelled with group
Liked: Cleanliness, staff & service, amenities
Bathroom smiley, rooms very narrow no room for luggage to put and open
Stayed 2 nights in Nov 2023

8/10 Good

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very pleasant and endlessly helpful with recommendations and bookings.
Stayed 4 nights in Oct 2023

2/10 Terrible

TETSUZO

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort

臭いが気になる方は無理、ロケーションは最高

There are many differences between the photos and the actual place. I couldn't stand the strong stench (it smelled like sewage), so I asked to change the room, but I couldn't stand the smell, so I gave up one of the three nights and moved to another hotel. Everything is broken and broken. The safe is unusable. There was an outlet, but one of them was unusable. All the cups were tea stained and water stained and unusable. I think the 5-star rating on Google Maps is a mistake. The staff is friendly, but they make a lot of excuses, which is disappointing. I didn't ask for a refund for one night this time, but the room was terrible. The location is great.写真と現場では違う所がたいへん多いです。凄くきつい異臭（かなり下水臭い）で我慢出来ず、部屋を変えて頂きましたが、臭いには勝てなかったので３泊のうち１泊を捨てて他のホテルに移りました。 いたるところ故障、壊れています。 セーフティーボックス使い物になりません。コンセントは有っても片方利用不可でした。コップはどれも茶渋や水垢で使えません。 Googleマップで５つ星は間違いだ と思います。 スタッフはフレンドリーですが言い訳が多く残念です。 今回、１泊分の返金は求めませんでしたが　あまりに　ひどい　お部屋でした。 ロケーションは最高です。
Stayed 3 nights in Feb 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024