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THE SILK GRAND PREMIUM HOTEL & SPA

3.0 star property

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Photo gallery for THE SILK GRAND PREMIUM HOTEL & SPA

Family Triple Room, Multiple Beds, No Windows
Shower, hydromassage showerhead, free toiletries, hair dryer
Junior Double Room, 1 Queen Bed, Balcony, City View | Terrace/patio
32-inch flat-screen TV with cable channels, printers
Standard Single Room, 1 Queen Bed, No Windows, Annex Building | Living area

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping

Explore the area

View in a map
6A Luong Ngoc Quyen, Hanoi, 100000
  • Place, Hoan Kiem Lake
    ‪5 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪5 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪5 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪35 min drive‬

Room options

View all photos for Superior Double Room, 1 Queen Bed, No Windows

Superior Double Room, 1 Queen Bed, No Windows

Superior Double Room, 1 Queen Bed, No Windows

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, No Windows

Superior Double Room, No Windows

Superior Double Room, No Windows

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Junior Double Room, 1 Queen Bed, Balcony, City View

Hypo-allergenic bedding, memory-foam beds, minibar, desk

Junior Double Room, 1 Queen Bed, Balcony, City View

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Triple Room, Multiple Beds, No Windows

Family Triple Room, Multiple Beds, No Windows

Family Triple Room, Multiple Beds, No Windows

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room, 1 Queen Bed, No Windows, Annex Building

Standard Single Room, 1 Queen Bed, No Windows, Annex Building

Standard Single Room, 1 Queen Bed, No Windows, Annex Building

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room, 1 Double Bed, No Windows, Annex Building

Standard Single Room, 1 Double Bed, No Windows, Annex Building

Standard Single Room, 1 Double Bed, No Windows, Annex Building

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

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About this property

THE SILK GRAND PREMIUM HOTEL & SPA

Hotel with free breakfast, 7-minute walk to Hoan Kiem Lake
Along with spa services, this smoke-free hotel has concierge services and dry cleaning. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-in are onsite.
THE SILK GRAND PREMIUM HOTEL & SPA offers 35 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and complimentary bottled water. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and printers, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, Swedish massages, Thai massages, and facials.
During your stay at THE SILK GRAND PREMIUM HOTEL & SPA, you're just a quick walk from Hoan Kiem Lake. Features include free breakfast and free WiFi in public areas, plus dry cleaning service.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 5-minute walk from Hanoi Old Town Night Market and 7 minutes by foot from Hoan Kiem Lake
  • Airport shuttle service available for a fee
Free breakfast is served daily. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Spa services, tour/ticket assistance, and concierge services are also featured at the business-friendly THE SILK GRAND PREMIUM HOTEL & SPA.

This 3-star Hanoi hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Low-height electrical sockets in bathroom
  • Visual fire alarm
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Paper towels

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Printer
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at THE SILK GRAND PREMIUM HOTEL & SPA

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 450000 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: VND 450000 (one-way), (from 5 to 10 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

The Silk Grand & Spa Hanoi
THE SILK GRAND PREMIUM HOTEL SPA
THE SILK GRAND PREMIUM HOTEL & SPA Hotel
THE SILK GRAND PREMIUM HOTEL & SPA Hanoi
THE SILK GRAND PREMIUM HOTEL & SPA Hotel Hanoi

THE SILK GRAND PREMIUM HOTEL & SPA Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 15 out of 38 reviews
Rating 8 - Good. 11 out of 38 reviews
Rating 6 - Okay. 6 out of 38 reviews
Rating 4 - Poor. 3 out of 38 reviews
Rating 2 - Terrible. 3 out of 38 reviews

7.6/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the service and the staff was great breakfast was good the room was always clean and I liked the friendly staff
Stayed 7 nights in Aug 2025

2/10 Terrible

Bankov

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Awful

Dirty room and many mice running on the area of breakfast, room with full smell. The towel is very old
Stayed 4 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location/ value

This hotel is good for the value and location. Breakfast is standard. I stayed here on 2 separate occasions. The first time it was fine that I booked to return a few weeks later when I was passing through Hanoi. During my 2nd stay the AC kept turning off which is a punishment in during the summer heat/humidity. I called 5 times over 2 days and then just kept going restarting it and saying sorry. I was unable to sleep during my stay. Additionally during both stays the wifi was spotty in the rooms so FaceTiming was difficult. So for those reasons, I cannot wholly recommend this place.
Stayed 2 nights in Jun 2025

6/10 Okay

Tiffany

Liked: Staff & service
Disliked: Property conditions & facilities
It was ok. It’s a very old property and not the cleanest but the staff was nice and they had free breakfast in the morning.

6/10 Okay

Anthony

Travelled with group
Liked: Staff & service
initially moved into a standard room which was absolutely tiny. There was barely enough room to get around the bed. It was too small for one person let alone two people. For $6 more pn I was moved into a larger room which was still small but far better value. Rooms in this part of town are small but also very cheap and great value. Breakfast was adequate. The staff here are fabulous. The location is perfect, 50m to all the main restaurant and bar areas. Great live music just around the corner in the next street.
Stayed 3 nights in Apr 2025

4/10 Poor

Arnaud

Liked: Cleanliness, staff & service
The room I had was definitely not for 2 people. It's a bed and an unclosed bathroom with no fan so the whole room gets super humid when you shower, but that's fine, I can live with that. The part that was so annoying is there's a mechanical sound, a water pump or something that goes on and off every few seconds, 24h a day, ear plugs aren't enough, you still hear it and it has the potential to drive you mad. They knocked very loud and a few times on my door in the morning while I was asleep which is not great. Check in was easy and quick, the reception staff was super nice, with good English, five stars to them.
Stayed 2 nights in Feb 2025

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rats! Stains! Noise! The hotel was very rundown and shabby and, although the towels and sheets were clean, everything was very old and stained. There were rats running around in the ceilings and floorboards day and night! The noise feom the reception area can be heard loudly in all of the rooms. Cooking smells from the kitchen and from nearby restaurants were in the room constantly and making my clothes smell. The staff were quite chaotic and unprofessional at times. Not worth the price - we stayed in much better places nearby for the same price. The location is very good though - right in the middle of the Old Quarter.
Stayed 4 nights in Feb 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel management and staff were very helpful with the stay, arranging site seeing excursions and with laundry service. Room was small, but nice, and had a large bathroom. View was looking over Hanoi Old Quarter from 6th floor. Breakfast was simple, not huge options, but enough to get what you need. Easy walking distance of many old quarter shops and restaurants. Took some effort to find as Google Maps places you in wrong spot a block west of actual location, but if you look for the building address you will find it.
Stayed 5 nights in Nov 2024

10/10 Excellent

Roshni

Stayed 1 night in Feb 2025

8/10 Good

Alfred, woodbridge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff was excellent, a very good breakfast convenient to bus lines Railroad Station many attractions. Excellent Spa service
Stayed 6 nights in Jan 2025

8/10 Good

Nimet, TAMPA

Liked: Cleanliness, staff & service

8/10 Good

R

Liked: Cleanliness

Room with a view from the toilet!

We arrived very tired. Our room we paid for was room with a city view. The only window in the room was inside the shower cubicle in the toilet. When we spoke to the manager he said we have a city view...but i said its from inside a shower cubicle. He said sorry we cannot move you . We will see if a rooms available tomorrow. That day came and we decided after opening our luggage just to stay in that room as we were too tired to start moving again. When we told the manager he said thats a good idea your room is better anyway. So, were not happy with this. We never stay in a room without a window especially when we pay for a city VIEW! The hotel was clean, breakfast was good. Location was fantastic!
Stayed 4 nights in Jan 2025

10/10 Excellent

Phuc

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Shaina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Kim Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is clean & efficient. Staff are wonderful.
Stayed 2 nights in Oct 2024

6/10 Okay

Ava

Travelled with family
Liked: Cleanliness, staff & service
The building is old, including the rooms. The. The worst hotel stayed during the vacation
Stayed 1 night in Oct 2024

8/10 Good

Luis R

Stayed 3 nights in Aug 2024

10/10 Excellent

Ethel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, tour they are selling is very expensive, you can find better price outside the hotel.
Stayed 4 nights in Jul 2024

8/10 Good

helen

Liked: Staff & service
Friendly staff, cleanliness
Stayed 5 nights in Jul 2024

8/10 Good

Tin

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

8/10 Good

Tin

Liked: Staff & service, property conditions & facilities
My stay on the 5th floor was decent. It looks recently renovated and they tried to make it look premium, but you could tell it was a bit of a rush job and not much thought was put into the layout. But those are cosmetic details and aren’t deal breakers. The bed is made, but don’t think sheets and comforter are changed often. Towels (except shower mat) are changed daily, but do have some stains. One towel was really gross, looked like someone wiped their butt and then folded it back neatly. So I just tossed it on the floor for housekeeping. Kettle was clean, but cups a bit dirty, as if they just poorly rinsed them in the sink because I could see coffee stains. Water bottles, tea, and coffee provided. Good WiFi connection. Since it’s located in the bustling Old Quarter, don’t expect quiet. There were no blinds, just frosted glass so there will be plenty of natural light to wake you. I didn’t mind, but just a word of caution for light sleepers. The staff are very friendly and helpful. I had them take some clothes in the morning for laundry and got it back later that night and was given the weight. I was told to pay at checkout. The next morning, the same receptionist said they made a mistake and I had to pay for an extra kg. I didn’t have time to contest as my driver was waiting. Maybe that’s their tactic, tell you to pay as you leave when you’re likely in a rush and will concede. They need a scale onsite like most other hotels. I would stay again, but avoid other services
Stayed 1 night in Jul 2024

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excitement hotel. I stayed for a few weeks in a city view room. It was large clean and spacious. The staff are very friendly and helpful and the breakfast is quite good, especially the fruits, such sweet pineapples! 😋 They have good spa services and the tours are quite well priced as well. This is in old quarter so weekends can get a little rowdy at night. I love watching the traditional dance theater on the street every weekend. It's only a few feet away by foot from the hotel. There are also many delicious restaurants and cafes very close by.
Stayed 28 nights in May 2024

6/10 Okay

Kazuhito

Disliked: Property conditions & facilities
部屋はあまり良くなかった。ロールカーテンの後ろに窓があり、それはホテル内の廊下に面していた。そしてその窓の鍵は開いていた。夜中に騒いでいる客がいてなかなか寝られなかった。その他も一定時間毎に金属を鳴らすような音が続いて鳴っていた。City Viewと書かれていたが、シャワー室の窓以外に外が見える窓は無く、見える景色もあまり良くなかった。ホテルのスタッフに日本語が話せる人がいて、とても助かった。その他のスタッフも親切で良かった。場所は旧市街の入り口なので、街に出やすくて便利だった。
Stayed 2 nights in Oct 2025

8/10 Good

Mitsuyoshi

Business traveller
Liked: Staff & service, property conditions & facilities
美味しい
Stayed 2 nights in Oct 2025

10/10 Excellent

seungju

Liked: Staff & service
직원들이 아주 친절함 바로 옆에 맥주거리와 야시장이 열리기 때문에 밤에도 구경할 것들이 아주 믾음
Stayed 6 nights in Aug 2025