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Hanoi Silk Classy Hotel & Travel

2.5 star property

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Photo gallery for Hanoi Silk Classy Hotel & Travel

A restaurant with a table set for four, a mural of lotus flowers and a dragonfly, and a view of a lit-up temple through a window.
A double bed room with a chandelier, a mirror, and a vanity with a lamp.
A room with a large sofa, a painting of a bridge, and a tropical-themed painting.
A multi-story building with a hair salon on the ground floor, a hotel and spa on the second floor, and a laundry service on the third floor.
A luxurious hotel lobby with ornate furniture, a grand chandelier, and a reception desk.

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
6A Luong Ngoc Quyen, Hanoi, 100000
  • Place, Ta Hien Street
    ‪1 min walk‬
  • Place, Hoan Kiem Lake
    ‪5 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪5 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪40 min drive‬

Room options

View all photos for Superior Double Room, 1 Queen Bed, No Windows

Superior Double Room, 1 Queen Bed, No Windows

Superior Double Room, 1 Queen Bed, No Windows

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, No Windows

A double bed room with a chandelier, a mirror, and a vanity with a lamp.

Superior Twin Room, No Windows

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room, 1 Queen Bed, Balcony, City View

A hotel room with a bed, a chair, a small table, a decorative mirror, and a chandelier.

Deluxe Double Room, 1 Queen Bed, Balcony, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Triple Room, Multiple Beds, No Windows

A double bed room with a nightstand, a lamp, and a green accent wall.

Family Triple Room, Multiple Beds, No Windows

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, 1 Queen Bed

A bedroom with a large bed, a vanity with a mirror, and a wardrobe.

Deluxe Double Room, 1 Queen Bed

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 1 Queen Bed, No Windows, Annex Building

Standard Single Room, 1 Queen Bed, No Windows, Annex Building

Standard Double Room, 1 Queen Bed, No Windows, Annex Building

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Single Room, 1 Double Bed, No Windows, Annex Building

A bedroom with a bed, a glass shower enclosure, a bathroom with a sink and mirror, and a decorative wall panel.

Standard Single Room, 1 Double Bed, No Windows, Annex Building

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Hanoi Silk Classy Hotel & Travel

Along with spa services, this smoke-free hotel has concierge services and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk, and express check-in are onsite.
Hanoi Silk Classy Hotel & Travel offers 35 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and complimentary bottled water. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and printers, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, Swedish massages, Thai massages, and facials.
During your stay at Hanoi Silk Classy Hotel & Travel, you're just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, dry cleaning service, and a roundtrip airport shuttle (surcharge) are available.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 5-minute walk from Hanoi Old Town Night Market and 7 minutes by foot from Hoan Kiem Lake
  • Airport shuttle service available for a fee
Hanoi Silk Classy Hotel & Travel offers its guests spa services, tour/ticket assistance, and concierge services. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Hanoi Silk Classy Hotel & Travel also features laundry facilities, dry cleaning/laundry services, and express check-in.

This Hanoi hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Low-height electrical sockets in bathroom
  • Visual fire alarm
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Paper towels

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Printer
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hanoi Silk Classy Hotel & Travel

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 450000 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: VND 450000 (one-way), (from 5 to 10 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

The Silk Grand & Spa Hanoi
THE SILK GRAND PREMIUM HOTEL SPA
THE SILK GRAND PREMIUM HOTEL & SPA Hotel
THE SILK GRAND PREMIUM HOTEL & SPA Hanoi
THE SILK GRAND PREMIUM HOTEL & SPA Hotel Hanoi

Hanoi Silk Classy Hotel & Travel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 18 out of 43 reviews
Rating 8 - Good. 11 out of 43 reviews
Rating 6 - Okay. 6 out of 43 reviews
Rating 4 - Poor. 4 out of 43 reviews
Rating 2 - Terrible. 4 out of 43 reviews

7.4/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the service and the staff was great breakfast was good the room was always clean and I liked the friendly staff
Stayed 7 nights in Aug 2025
Verified review

2/10 Terrible

Shelley Miree

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nothing like the pictures, there was mould on the walls, the plugs for the bath and sink would not work. The TV would not work the phone would not work, the air conditioner would not work. Staff would respond with very sorry very sorry. We left and had to find other accommodation.
Stayed 9 nights in Mar 2026
Verified review

6/10 Okay

Stefano

Liked: Staff & service, amenities
Convenient for exploring Hanoi
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff was excellent, a very good breakfast convenient to bus lines Railroad Station many attractions. Excellent Spa service
Stayed 6 nights in Jan 2025
Verified review

8/10 Good

helen

Liked: Staff & service
Friendly staff, cleanliness
Stayed 5 nights in Jul 2024
Verified review

4/10 Poor

Charles T.

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The electrial outlet in the corner of the roughed-in shower was scary. The right side of the toilet was installed less than 2 inc=hes from the wall, making it very awkward, to say the least. Both the phone in the room and the deadbolt on the door were non-functional. The breakfast was horrid. Orange flavored Kool Aid drink instead of real orange juice. No other choices. Only water and FAKE OJ. The selection of fruit was sparse and of low qulity. No potatoes or meat of any kind. The staff was nice, but the Manager was a bitter toad. Not tecomended. AVOID.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Kim Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is clean & efficient. Staff are wonderful.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Ethel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, tour they are selling is very expensive, you can find better price outside the hotel.
Stayed 4 nights in Jul 2024
Verified review

6/10 Okay

Tiffany

Liked: Staff & service
Disliked: Property conditions & facilities
It was ok. It’s a very old property and not the cleanest but the staff was nice and they had free breakfast in the morning.
Verified review

2/10 Terrible

Bankov

Disliked: Cleanliness, property conditions & facilities, room comfort

Awful

Dirty room and many mice running on the area of breakfast, room with full smell. The towel is very old
Stayed 4 nights in Jun 2025
Verified review

6/10 Okay

Ava

Liked: Cleanliness, staff & service
The building is old, including the rooms. The. The worst hotel stayed during the vacation
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super... Great spot in the heart of Old Quarter Loved this hotel. All the staff were just wonderful and so helpful. The hotel is very clean, . This was in a great location in the Old Quarter , you can walk anywhere . Philip organised a tour for us to Halong Bay and certainly didn’t disappoint. We had a fabulous time. Great value for money. Will definitely recommend and stay here again
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel management and staff were very helpful with the stay, arranging site seeing excursions and with laundry service. Room was small, but nice, and had a large bathroom. View was looking over Hanoi Old Quarter from 6th floor. Breakfast was simple, not huge options, but enough to get what you need. Easy walking distance of many old quarter shops and restaurants. Took some effort to find as Google Maps places you in wrong spot a block west of actual location, but if you look for the building address you will find it.
Stayed 5 nights in Nov 2024
Verified review

8/10 Good

MASAHIRO

Liked: Cleanliness, staff & service
The facilities in the annex were old but the beds were fine. Unfortunately there was no hot water in the shower.
Stayed 3 nights in Dec 2024
Verified review

6/10 Okay

Anthony

Liked: Staff & service
initially moved into a standard room which was absolutely tiny. There was barely enough room to get around the bed. It was too small for one person let alone two people. For $6 more pn I was moved into a larger room which was still small but far better value. Rooms in this part of town are small but also very cheap and great value. Breakfast was adequate. The staff here are fabulous. The location is perfect, 50m to all the main restaurant and bar areas. Great live music just around the corner in the next street.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excitement hotel. I stayed for a few weeks in a city view room. It was large clean and spacious. The staff are very friendly and helpful and the breakfast is quite good, especially the fruits, such sweet pineapples! 😋 They have good spa services and the tours are quite well priced as well. This is in old quarter so weekends can get a little rowdy at night. I love watching the traditional dance theater on the street every weekend. It's only a few feet away by foot from the hotel. There are also many delicious restaurants and cafes very close by.
Stayed 28 nights in May 2024
Verified review

10/10 Excellent

bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEAUTIFUL place to stay in the Old Quarter In real estate they say it's all about location, location, location. In the tourist industry I say it's all about the staff, staff, staff. This place not only is located in a very convenient location in the heart of the Old Quarter, the staff is fantastic! The Manager Philip is a handsome man that runs a tight ship. He is very knowable person and willing to help make your stay memorable. The staff is there to actually serve the traveler needs.. Fun place to use as your home base as you wander the streets and enjoy the sites.
Stayed 1 night in May 2024
Verified review

6/10 Okay

Enrisa

The room that we got was very small and tight, not like the photos of the room we reserved. I had to ask to be transferred and it took a while for the manager to agree. The staff were very helpful though . We had a larger room with the view as advertised. Another thing is that we were paid for an express laundry service, to be done before 830am, our check out time, however, they couldn't contact the laundry the morning we were leaving! The lady manager Phi promised to have it delivered to our next destination which was 2 hours away... fortunately, the clothes, still warm were brought to the hotel at 815! Definitely not a good experience. I think the hotel ad regarding the rooms was misleading.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location/ value

This hotel is good for the value and location. Breakfast is standard. I stayed here on 2 separate occasions. The first time it was fine that I booked to return a few weeks later when I was passing through Hanoi. During my 2nd stay the AC kept turning off which is a punishment in during the summer heat/humidity. I called 5 times over 2 days and then just kept going restarting it and saying sorry. I was unable to sleep during my stay. Additionally during both stays the wifi was spotty in the rooms so FaceTiming was difficult. So for those reasons, I cannot wholly recommend this place.
Stayed 2 nights in Jun 2025
Verified review

4/10 Poor

Arnaud

Liked: Cleanliness, staff & service
The room I had was definitely not for 2 people. It's a bed and an unclosed bathroom with no fan so the whole room gets super humid when you shower, but that's fine, I can live with that. The part that was so annoying is there's a mechanical sound, a water pump or something that goes on and off every few seconds, 24h a day, ear plugs aren't enough, you still hear it and it has the potential to drive you mad. They knocked very loud and a few times on my door in the morning while I was asleep which is not great. Check in was easy and quick, the reception staff was super nice, with good English, five stars to them.
Stayed 2 nights in Feb 2025
Verified review

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rats! Stains! Noise! The hotel was very rundown and shabby and, although the towels and sheets were clean, everything was very old and stained. There were rats running around in the ceilings and floorboards day and night! The noise feom the reception area can be heard loudly in all of the rooms. Cooking smells from the kitchen and from nearby restaurants were in the room constantly and making my clothes smell. The staff were quite chaotic and unprofessional at times. Not worth the price - we stayed in much better places nearby for the same price. The location is very good though - right in the middle of the Old Quarter.
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Kien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SUPER AMAZING PACKAGE Our group have fantastic times in Hanoi SILK GRAND PRMEIUM Hotel. We did to booked only 1 night on Expedia website and upon arrival, we booked our AMAZING PACKAGE as Ha long bay 2 days 1 night on Premium cruise Sapa trekking 3 days-4 nights Hoa Lu - Tamcoc 1 day tour by Mr. PHILIP was SUPER, amazing tour and secret deal. Our rooms at Panda Hotel is Small but very clean, romantic decor in our beds with Petals rose flower, i loved my room. Their staffs was super friendly, charming and they are always try to helped us with big smiles AND special Mr. PHILIP ( My prince ) helped us to booked SUPER amazing package and show the best restaurants, great coffee, a good place to seeing. Thank you very much to all Staffs of silk grand premium HOTEL and we're highly to recommending THE SILK GRAND PREMIUM HOTEL to everyone and SPECIAL TO MY COUNTRY. LET BOOKING IT !!!
Stayed 1 night in Apr 2024
Verified review

8/10 Good

R

Liked: Cleanliness

Room with a view from the toilet!

We arrived very tired. Our room we paid for was room with a city view. The only window in the room was inside the shower cubicle in the toilet. When we spoke to the manager he said we have a city view...but i said its from inside a shower cubicle. He said sorry we cannot move you . We will see if a rooms available tomorrow. That day came and we decided after opening our luggage just to stay in that room as we were too tired to start moving again. When we told the manager he said thats a good idea your room is better anyway. So, were not happy with this. We never stay in a room without a window especially when we pay for a city VIEW! The hotel was clean, breakfast was good. Location was fantastic!
Stayed 4 nights in Jan 2025
Verified review

8/10 Good

Tin

Liked: Staff & service, property conditions & facilities
My stay on the 5th floor was decent. It looks recently renovated and they tried to make it look premium, but you could tell it was a bit of a rush job and not much thought was put into the layout. But those are cosmetic details and aren’t deal breakers. The bed is made, but don’t think sheets and comforter are changed often. Towels (except shower mat) are changed daily, but do have some stains. One towel was really gross, looked like someone wiped their butt and then folded it back neatly. So I just tossed it on the floor for housekeeping. Kettle was clean, but cups a bit dirty, as if they just poorly rinsed them in the sink because I could see coffee stains. Water bottles, tea, and coffee provided. Good WiFi connection. Since it’s located in the bustling Old Quarter, don’t expect quiet. There were no blinds, just frosted glass so there will be plenty of natural light to wake you. I didn’t mind, but just a word of caution for light sleepers. The staff are very friendly and helpful. I had them take some clothes in the morning for laundry and got it back later that night and was given the weight. I was told to pay at checkout. The next morning, the same receptionist said they made a mistake and I had to pay for an extra kg. I didn’t have time to contest as my driver was waiting. Maybe that’s their tactic, tell you to pay as you leave when you’re likely in a rush and will concede. They need a scale onsite like most other hotels. I would stay again, but avoid other services
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Masakatsu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
新鮮です
Stayed 1 night in Apr 2026