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The West Lake Serenity'N Homestay Ha Noi

2.0 star property

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Photo gallery for The West Lake Serenity'N Homestay Ha Noi

A modern apartment with a living area, kitchen, and balcony with a city view.
A modern living room with a sofa, a coffee table, and a dining area.
A modern living room with a sofa, a coffee table, a TV, and a balcony with a view.
A modern hotel room with a sofa, a small table, a mirror, and a view of the cityscape.
A hotel room with a bed, a sofa, a TV screen, and a projector.

Reviews

4.0 out of 10

Popular amenities

  • Free Wi-Fi
  • Parking available
  • Laundry room
  • 24/7 front desk
  • Kitchen

Explore the area

View in a map
12B ngach 35 ngo 462 duong Buoi, Ba Dinh, VND, Hanoi, 100000
  • Place, West Lake
    ‪13 min walk‬
  • Place, Embassy of Japan
    ‪20 min walk‬
  • Place, Lotte Center Hanoi
    ‪4 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪30 min drive‬

Room options

View all photos for Comfort Double Room

A modern hotel room with a bed, two sofas, a coffee table, a TV, and a large window.

Comfort Double Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Royal Double Room

A modern hotel room with a bed, two sofas, a coffee table, a TV, and a large window.

Royal Double Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

A modern hotel room with a bed, two sofas, a coffee table, a TV, and a large window.

Deluxe Double Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

The West Lake Serenity'N Homestay Ha Noi

This smoke-free hotel features self parking, dry cleaning, and a 24-hour front desk. WiFi in public areas is free. Other amenities include a garden.
The West Lake Serenity'N Homestay Ha Noi offers 7 accommodations with all-in-one washer/dryers and coffee/tea makers. Memory foam beds feature premium bedding. Kitchenettes offer refrigerators and stovetops. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). 29-inch flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

With your stay at The West Lake Serenity'N Homestay Ha Noi, you'll be connected to a shopping center and within walking distance of West Lake. Enjoy features like free WiFi in public areas, plus dry cleaning service and self parking (surcharge).
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Self parking available for a fee
  • Services include dry cleaning/laundry
  • Just a 3-minute drive from West Lake and 6 minutes from Train Street
The West Lake Serenity'N Homestay Ha Noi offers its guests a garden, dry cleaning/laundry services, and an elevator. Public spaces have free WiFi. For a fee, parking is available.

This Hanoi hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (VND 50,000 per day)
  • Limited on-site self parking

Family friendly

  • All-in-one washing machine/dryer
  • In-room kitchenette
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Dry cleaning/laundry service

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 29-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Hob
  • Kitchenette
  • Refrigerator

More

  • All-in-one washing machine/dryer
  • Desk
  • Iron/ironing board
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

  • Pets and service animals are not allowed at The West Lake Serenity'N Homestay Ha Noi

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: VND 50000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

The West Lake Serenity'N Homestay Ha Noi Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 1 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

2.0/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

2.0/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Justin

Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely disgusting room that doesn't seem to have ever been cleaned. Hair strands in the bed, soap scum and mold/dirt in shower and around sink, furniture stained and uninviting, absolutely deceptive photos (looked brand new) compared to live condition of room. Hot water didn't work. Bed uncomfortable. No service or cleaning during the full length of stay. Staff was only responsive by request but not proactive in any sort of maintenance schedule. Can't complain much due to the cost but there needs to be a standard of care regardless. Location is convenient but very hard to find, no signage displaying the hotel name, just a coffee shop sign with no coffee being marketed.
Stayed 7 nights in Jul 2026