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Viola Royal Hotel & Spa

4.0 star property

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Photo gallery for Viola Royal Hotel & Spa

Daily buffet breakfast for a fee
30-inch LCD TV with cable channels, TV
Lobby
Deluxe Double Room, 1 Queen Bed, Balcony, City View | Balcony
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Laundry room

Explore the area

View in a map
06 Luong Ngoc Quyen St., Hoan Kiem Dist., Hanoi
  • Place, Hoan Kiem Lake
    ‪7 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪7 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪7 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪35 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Bedroom

Deluxe Double Room, 1 Bedroom

Deluxe Double Room, 1 Bedroom

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, 1 Queen Bed, Balcony, City View

Deluxe Double Room, 1 Queen Bed, Balcony, City View

Deluxe Double Room, 1 Queen Bed, Balcony, City View

  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Room

Minibar, in-room safe, desk, blackout curtains

Family Room

  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite (with Window)

Minibar, in-room safe, desk, blackout curtains

Junior Suite (with Window)

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Single Room, 1 Single Bed

Minibar, in-room safe, desk, blackout curtains

Superior Single Room, 1 Single Bed

  • 17 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

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About this property

Viola Royal Hotel & Spa

A restaurant, a sauna, and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include massage/treatment rooms, concierge services, and dry cleaning.
Viola Royal Hotel & Spa offers 38 air-conditioned accommodations with minibars and safes. 30-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna.
Guests can pamper themselves by indulging in the onsite spa services. There are 10 treatment rooms. Services include facials, body treatments, and manicures and pedicures.
During your stay at Viola Royal Hotel & Spa, you're just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, a restaurant, and a coffee shop/cafe are available.
  • Free WiFi
  • Dining options include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a sauna
  • Within a 10-minute walk of Thang Long Water Puppet Theatre and Hoan Kiem Lake
  • Airport and local-area shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe. Public spaces have free WiFi and wired Internet. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A sauna, spa services, and a terrace are also featured at Viola Royal Hotel & Spa.

This 4-star Hanoi hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.
Onsite venue - This restaurant specializes in local cuisine and serves breakfast only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: VND 150,000 for adults and VND 150,000 for children
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Sauna
  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Spa

  • 10 treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • Lift

More

  • 1 building
  • 7 floors
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 30-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from February 2 2023 to December 15 2023 (dates subject to change).
This property will be closed from January 25 2023 to November 17 2023 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 200000 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately VND 150000 for adults and VND 150000 for children
  • Airport shuttle fee: VND 414000 per vehicle (one-way)
  • Rollaway bed fee: VND 200000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Viola Royal Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Viola Royal Hotel Hanoi
Viola Royal Hotel
Viola Royal Hanoi
Viola Royal
Viola Royal Hotel & Spa Hotel
Viola Royal Hotel & Spa Hanoi
Viola Royal Hotel & Spa Hotel Hanoi

Viola Royal Hotel & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 34 out of 70 reviews
Rating 8 - Good. 23 out of 70 reviews
Rating 6 - Okay. 6 out of 70 reviews
Rating 4 - Poor. 4 out of 70 reviews
Rating 2 - Terrible. 3 out of 70 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

ROLPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre petite nous avons du en changer Sinon hôtel bien situé au cœur de la vielle ville
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super friendly and helpful front desk staffs. located in the middle of old quarter and easy access to transport , shops and foods. few halal restaurant located nearby. super clean hotel. highly recommended
Stayed 3 nights in Jan 2020
Verified

6/10 Okay

CHANG

在酒吧一條街.附近很熱鬧.~餐點一般.
Stayed 3 nights in Dec 2019
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros-Clean room with comfortable bed, nice bathroom and excellent shower. Location is also good with a nice breakfast. The bellboy was especially helpful and courteous to us especially when we had a problem. Cons- the room was too small and the window was on the hallway side. Also their credit card machine was broken so we had to pay cash. It would have been nice to notify their guests before checking out so they can be prepared to have the cash.
Stayed 1 night in Nov 2019
Verified

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location very walkable

The location is right in the middle of everything. It was easy to walk to Giang Cafe, Beer Street, the lake, and everything else in Old Quarter. The staff was caring and kind. The breakfast was alright too.
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Karmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great location, lovley staff, delicious breakfast. We realy enjoy
Stayed 1 night in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
インテリアが素敵でした。 朝食は豊富でとても美味しかったです。 立地的に便利でした。
Stayed 5 nights in Jul 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Not like the photos. Very run down. My room was very mouldy and smelly. Only cold water from the shower. Breakfast was disappointing. My numerous emails and messages about being picked up from the airport were ignored. Location was excellent though.
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Bendt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ophold i Hanoi.

Rigtig god velkomst og service hele vejen igennem. God morgen mad. Har været i Hanoi flere gange og kan godt anbefale dette hvis man vil have et god og billigt ophold.
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Émilie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait

Tout était parfait. Rien à redire! C'était hyper propre, confortable et le personnel était incroyablement gentils et attentionnés
Stayed 2 nights in Jul 2019
Verified

8/10 Good

Angelo sanchez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay and good location
Stayed 5 nights in Jul 2019
Verified

2/10 Terrible

JungGeun

Disliked: Staff & service, property conditions & facilities, room comfort

사진과 완전 다른곳에 보내고 전혀 책임없는곳

4일동안 있어야 하지만 일단 하루 자고 리뷰 남깁니다 분명 슈페리어룸의 사진을 보고 예약을 했습니다 분명 슈페리어룸의 사진이었습니다 하지만 막상 방을 받으면 호텔 옆건물의 아주아주 작은방으로 보냅니다 다음날 따지니 어느사이트이서 예약했냐고 묻길래 호텔스닷컴이리고하고 사진을 직접 보여줬더니 사진이 잘못되었다고만 합니다 전 그사진을 보고 예약하였다고해도 똑같은 소리만 합니다 책임은 저희몫인가요?? 사진이 잘못되었으면 호텔측에서 서비스 해서라도 책임을 져야하는거 아닌가요?? 한국에 돌아가면 호텔스닷컴 본사에 컨플레인 걸겠습니다 그리고 한국인을 무시 하는곳 이라고 sns에 알리겠습니다
Stayed 4 nights in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Like everything of this hotel. They are amaging.
Stayed 1 night in Jun 2019
Verified

8/10 Good

Lizzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place to stay!

Very convenient location to immerse yourself in the Vietnamese culture, food and nightlife. The staff were extremely accommodating - willing to help with any task, which made our stay very easy and comfortable! Given the cost, kindness of staff and amenities, it is definitely well worth what you pay.
Stayed 3 nights in May 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

旧市街のホテル

旧市街にあるホテルで、遊びと観光には良い場所で、スタッフも良い方です。 ホテルは、本館は良いと思いますが、シングルは別館でそこが古く、狭い部屋です。
Stayed 1 night in May 2019
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

シングルはお勧めしない

ホテルの本館の部屋は写真の様に良いのでしょうが、シングルは別棟で小さく荷物を開けるスペースもない程。寝るだけなら良いけれど、もう一度と泊りたいとは思わない。 冷蔵庫の中には、前に泊った人の飲みかけの水が入っており、チェックアウトする際、コカコーラを飲んでいると言われました。考えれば前に泊った人のチェックアウト後の確認をしていなかったのだろう
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Welcome to Hanoi

The reception staffs were exceptionally helpful and friendly. And very welcoming and knowledgeable. They spoke very good English and communicated well.
Stayed 1 night in Apr 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien desayuno. Pudimos dejar las maletas para no tener q cargar con ellas para ir a Sapa. Muy bien situado. A 3 min andando de donde se coge el bus a Sapa Habitacion pequeña
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend Feels like being in a royal palace. Reception staff is very friendly and helpful, room was clean, big and with very nice design. Buffet breakfast on 6th floor is overlooking the houses around the area and food was good - freshly made omelette available. It was always good to come in to peaceful & cool room from “messy” streets.
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hyggelig og bra plassert hotell med god service.

Veldig bra service. Fine rom, dog noe trange og badet var fint, men kunne vært litt renere spesielt rundt badekaret. Veldig behagelige senger. Frokosten var ganske enkel men god, man kan få omelett ved bestilling. Plassert nærme det aller meste. Generelt veldig bra opplevelse, men kanskje noe spesielt dekor.
Stayed 3 nights in Feb 2019
Verified

8/10 Good

P

Liked: Staff & service
Great location, lovely staff, good breakfast. However, the rooms need to be modernised with better bathrooms and amenities.
Stayed 2 nights in Dec 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ดีค่ะ

ห้องพักสวย สะอาด พนักงานบริการดี อาหารเช้าอร่อย ไม่ไกลจากทะเลสาบคืนคาบ
Stayed 1 night in Dec 2018
Verified

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

À recommander !

Joli hôtel aux décors originaux. Personnel très accueillants et disponibles. Chambre propre et confortable. Bonne situation se situe en plein centre donc beaucoup de boutiques restaurants et bars pas loin... Très bon petit déjeuner.
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

HONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All is well

Staff is friendly, room is nice, hotel location is strategic , eveything is good , 100% recommendation.
Stayed 2 nights in Nov 2018
Verified

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic location in old quarter, walking distance to major tourist area. The staff are very friendly and helpful especially Ms Amy Nguyen. A worth to stay place in Hanoi Old Quarter.
Stayed 1 night in Oct 2018