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Westlake Pearl Suites - By Pegasy Group

4.5 star property
VIP Access

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Photo gallery for Westlake Pearl Suites - By Pegasy Group

Family Suite, Balcony, Lake View
Couples treatment room(s), body treatments, aromatherapy
Front of property
Junior Double Room | Bathroom
Lake view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
70 Xuan Dieu, Tu Lien, Tay Ho, 70, Hanoi, 100000
  • Place, West Lake
    ‪1 min walk‬
  • Place, Syrena Shopping Center
    ‪5 min walk‬
  • Place, Ho Tay Water Park
    ‪12 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪29 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Double Room

Junior Double Room

Junior Double Room

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, Lake View

Executive Suite, Lake View

Executive Suite, Lake View

  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite, Balcony, Lake View

Lake view

Family Suite, Balcony, Lake View

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

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About this property

Westlake Pearl Suites - By Pegasy Group

A full-service spa, a health club, and a coffee shop/cafe are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, massage/treatment rooms, and concierge services are onsite. Change of towels is available on request.
Westlake Pearl Suites - By Pegasy Group offers 23 air-conditioned accommodations with minibars and complimentary bottled water. 40-inch Smart televisions come with digital channels, pay movies, and Netflix. Bathrooms include bathrobes, slippers, bidets, and hair dryers.

This Hanoi hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
During your stay at Westlake Pearl Suites - By Pegasy Group, you're just a quick walk from West Lake. You'll find features like free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Enjoy a bite to eat at the café
  • Breakfast served daily for a fee
  • Indulge with Thai massages, facials, or reflexology at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, fitness classes, and yoga classes
  • Just a 2-minute walk from West Lake and a 5-minute drive from Hoan Kiem Lake
  • Airport pick-up shuttle service available for a fee
There's a coffee shop/cafe on site. Public spaces have free WiFi. Westlake Pearl Suites - By Pegasy Group offers its guests a full-service spa and a health club. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. The luxury Westlake Pearl Suites - By Pegasy Group also features tour/ticket assistance, a garden, and coffee/tea in a common area. Free self parking is available. You'll have access to the health club at a partner property.

Smoking is allowed in designated areas at this 4.5-star Hanoi hotel.

For a fee, guests can enjoy local cuisine breakfast daily from 7:00 AM to 10:30 AM.
O Doucer - Onsite café. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 10 metres; reservations required
  • Offsite parking; reservations required
  • Street parking available
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 10:30 AM for a fee: VND 80,000 for adults and VND 40,000 for children
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • O Doucer

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Pilates classes
  • Yoga classes

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • On a lake

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 steps to reach entrance
  • No lift
  • Well-lit path to entrance

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Champagne service
  • Chef service
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 17

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: 50 percent of room rate

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 300000.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately VND 80000 for adults and VND 40000 for children
  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: VND 300000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Westlake Pearl Suites - By Pegasy Group offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Westlake Pearl Suites - By Pegasy Group Hotel
Westlake Pearl Suites - By Pegasy Group Hanoi
Westlake Pearl Suites - By Pegasy Group Hotel Hanoi

Westlake Pearl Suites - By Pegasy Group Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 27 out of 41 reviews
Rating 8 - Good. 7 out of 41 reviews
Rating 6 - Okay. 5 out of 41 reviews
Rating 4 - Poor. 0 out of 41 reviews
Rating 2 - Terrible. 2 out of 41 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Rod

Liked: Cleanliness
Disliked: Amenities
Slow check in. Continental breakfast.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel in a good location
Stayed 1 night in May 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent hotel

good hotel, great staff very helpful
Stayed 2 nights in May 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel good location, friendly staff. they also help with tickets and have breakfast there
Stayed 1 night in May 2025
Verified

10/10 Excellent

Van Huy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly. The manager is very helpful when I need help.
Stayed 8 nights in Sep 2025
Verified

10/10 Excellent

john

Liked: Property conditions & facilities, room comfort

good location

nice customer service and nice rooms
Stayed 1 night in May 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good hotel with great customer service. the staff are very friendly and helpful. rooms are a good value clean and quiet
Stayed 2 nights in May 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great hotel

great stay! clean hotel. I have stayed here many times. it's in a nice neighborhood. not far from the Old Quarter but more chill
Stayed 1 night in May 2025
Verified

8/10 Good

Lærke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

Friendly staff and good service. Great location. The room had a funny smell but overall we were pleased.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, property conditions & facilities, room comfort

Amazing hotel

Had a great stay here. the room looks as the picture clean, spacious with large windows. the staff is very friendly and helpful I stayed here multiple times and would stay here again
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is great. The hotel is easy to find and it has a spectacular view of the lake. Moreover, all of the hotel staff are friendly and they could speak English well. I definitely recommend Westlake Pearl Suite hotel.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Thomas

The staff was extremely friendly and helpful. We stayed 3 nights and never had an issue. Definitely recommend!
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Quang

Liked: Cleanliness
Disliked: Amenities
The staff service is very good, the room is as expected for the price. The surrounding is great for walking around the lakeshore, local food, banking, bakeries, shopping. A quieter area than Old Town & Hồ Gươm.
Stayed 1 night in May 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

clean hotel with excellent service

Good hotel in a nice neighborhood. good value and easy to get around. they offer help buying bus tickets and other activities. you can get picked up at the hotel
Stayed 2 nights in May 2025
Verified

10/10 Excellent

To

Liked: Cleanliness, amenities, property conditions & facilities
The staff verry helpfull. Clean room and quite. Love this hotel <3 They have many services: Spa, massage, Gym, Rooftop bar, Restaurant, India Food,….
Stayed 1 night in Mar 2025
Verified

2/10 Terrible

Kelly Pui Man

Disliked: Cleanliness, amenities, property conditions & facilities
This is purely on the property - it was an awful stay. Cockroach type bugs, hair on the bed and unclean rooms. It’s nothing as advertised. The staff was nice enough to offer us a free ride to airport for our uncomfortable stay. However I would’ve rather stayed elsewhere and not had any of these issues.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

To

Liked: Cleanliness, staff & service, property conditions & facilities
Room is neat, clean and luxurious. Staff friendly, support me a lot.
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Ee Chieng

Liked: Cleanliness, staff & service, amenities
good location with plenty of amenities nearby. room is clean and staff altitude is excellent. one thing i dislike is the shower area which is a bath tub. it is quite slippery when wet. It can be a safety hazard for elderly. suggest to have breakfast at cafe nearby.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best customer service

This is one of the best hotel I ve stayed in. The room was spacious and very clean. I liked the service too. They provided warm welcome and were always willing to help the customer
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with good staff

Awesome hotel. I arrived early and they gave me a free upgrade and early check in. I really thought all of the staff were very friendly and helpful. Upon booking the hotel sent me an email with some useful information. Its a hotel, but they can also help arrange tours, or transportation.
Stayed 1 night in Mar 2025
Verified

6/10 Okay

ali

Liked: Staff & service
Disliked: Property conditions & facilities
Not really perfect
Stayed 6 nights in Apr 2025
Verified

2/10 Terrible

Lamson

Disliked: Staff & service
Worst hotel experience ever! We had to deal with these bad people at the hotel who lied and cheated! We had to call the local police because they illegally charged us. The local police agreed with us and they agreed to We had to call our credit card company to dispute the charge. This is the only hotel we have ever had to move out early because we did not feel safe with these people. Notes: I travel internationally for work and leisure from United States to Europe, to Asia, to Africa, South America.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hanoi vacation

My 4 night stay at this beautiful hotel was beyond amazing. To start with… ALL the front desk folks were very accommodating and willing to help anyway possible. I was first met by the porter immediately while I was exiting my GRAB ride, then inside Max the front desk gentleman. A experience like I’ve never had before. The entire property is amazingly clean and comfortable. The hotel is in probably the best location you can ask for. Lots of coffee shops, eateries, pharmacies, grocery store all within a couple minutes walk Tay Ho lake is directly across the street. I can’t express it well enough, definitely an experience you will enjoy. Thank you to all the staff of this property. Without a doubt it will be my choice anytime I’m in Hanoi.
Stayed 3 nights in Apr 2025
Verified

6/10 Okay

PHIL

Liked: Cleanliness, staff & service
Hotel was not ready for us to check in at 2, saying previous guests were just leaving. We had a reservation, no. Invited us to take a smaller room right away, or give them an hour to clean the room with thee balcony. Which one do you think I took. Recommended a nearby restaurant, while we waited, but it was closed, and would reopen at 5. The tub/shower without a curtain seems inappropriate. The view was nice but the hotel could use a reconditioning. The cleaning staff was great too. Doorman smiley. I usually like to return to ạ place when I find a place that I like. Would not return. Far too many options in the area.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

duan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent

We are a couple who travel abroad frequently, and have visited more than a dozen countries and stayed in many five-star hotels. However, when we arrived at the Hotel at 7 am on March 23, we met a young front desk receptionist whose service level far exceeded the five-star standard and left a deep impression on us. The receptionist not only quickly arranged a comfortable rest area for us, but also enthusiastically took us to a nearby restaurant for breakfast, and introduced the local tourist attractions in detail and provided many practical suggestions. What is even more touching is that even after he got off work and went home, he still cared about our situation and was always ready to help. In the afternoon, when he was on the night shift again, despite his busy work, he still did not forget to properly arrange the room for us and carefully asked us if we had any other needs. He also took the initiative to arrange transportation to the airport for us the next day to ensure that our trip was worry-free. As three elderly travelers, we felt extremely warm and grateful for this. Now we know his name to be Phong。we firmly believe that it is rare for the VIP Hotel to have such an outstanding employee. We implore the leadership to give this employee a great compliment for his outstanding service and selfless dedication.Seeing that we were old, the hotel management upgraded us to a room with a window for free. Thank you again for your excellent service,
Stayed 1 night in Mar 2025