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Willow Hanoi Old Quarter

2.5 star property

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Luxury Room, City View
Premium bedding, minibar, in-room safe, desk
Luxury Room, City View
Luxury Room, City View
Superior Room, City View

Reviews

4.0 out of 10

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping

Explore the area

View in a map
38 Hang Quat, Hoan Kiem, Ha Noi, 10000
  • Place, Hoan Kiem Lake
    ‪3 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪5 min walk‬
  • Place, St. Joseph's Cathedral of Hanoi
    ‪7 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Basic Room

Basic Room

Basic Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room

Premium bedding, minibar, in-room safe, desk

Comfort Room

  • 25 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Comfort Room, Non Smoking

Premium bedding, minibar, in-room safe, desk

Comfort Room, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Superior Room, City View

Superior Room, City View

Superior Room, City View

  • City view
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, 1 Queen Bed, City View

Twin Room, 1 Queen Bed, City View

Twin Room, 1 Queen Bed, City View

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Room, City View

Premium bedding, minibar, in-room safe, desk

Luxury Room, City View

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Willow Hanoi Old Quarter

Hotel in Hanoi, steps from Hanoi Old Town Night Market
Concierge services, dry cleaning, and express check-in are available at this hotel. WiFi in public areas is free. Other amenities include tour/ticket assistance.
Willow Hanoi Old Quarter offers 9 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Smart televisions come with satellite channels and Netflix.

Bathrooms include showers with rainfall showerheads and hydromassage showerheads, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

During your stay at Willow Hanoi Old Quarter, you're just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, dry cleaning service, and a roundtrip airport shuttle (surcharge) are available.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from Hanoi Old Town Night Market and 5 minutes by foot from Hoan Kiem Lake
  • Airport shuttle service available for a fee
As a guest of Willow Hanoi Old Quarter, you'll find tour/ticket assistance, concierge services, and dry cleaning/laundry services. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Willow Hanoi Old Quarter also features express check-in, an elevator, and a water dispenser.

Smoking is allowed in designated areas at this Hanoi hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (VND 200,000 per day)
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Things to do

  • Bicycle storage

Family friendly

  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hand-held showerhead
  • Handrails in stairways (70 centimetre high)
  • Height-adjustable showerhead
  • Lift (70 centimetre wide door)
  • Magnifying mirror
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Netflix
  • Smart TV with satellite channels
  • Streaming services

Food and drink

  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 11:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Willow Hanoi Old Quarter

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 200000.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 600000 per vehicle (roundtrip, maximum occupancy 4)
  • Nearby parking fee: VND 200000 per day (66 ft away)
  • Rollaway bed fee: VND 200000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Willow Hanoi Old Quarter offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. The front desk at this property is open daily from 8:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Willow Hanoi Old Quarter Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 1 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

6.0/10

Cleanliness

4.0/10

Staff & service

4.0/10

Property conditions & facilities

Reviews

4/10 Poor

YIHUA

Disliked: Staff & service, property conditions & facilities, room comfort
I booked "Twin Room, 1 Queen Bed, City View", which is supposed to be 30sqm. We didn't get the room as in the picture for this room type at all. It's a completely different room to the one we booked. Also the hot water doesn't work all the time. The noise in the morning is deafening. You won't be able to catch any sleep after 8am. Maybe not ever after 7am depending on the traffic outside. Definitely would not recommend. Be very careful with what you are served in Vietnam. They very often give you something cheaper than what you ordered, hoping you wouldn't notice. Of all 6 places we stayed in Vietnam, this is definitely the worse one.
Stayed 4 nights in Nov 2025