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Zen

3.5 star property

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Photo gallery for Zen

Lobby
Minibar, in-room safe, desk, soundproofing
Property entrance
Minibar, in-room safe, desk, soundproofing
Combined shower/bathtub, free toiletries, hair dryer, slippers

Reviews

5.0 out of 10

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
43 QUAN THANH STR., BA DINH DISTRICT,43, HANOI, HAN
  • Place, West Lake
    ‪3 min walk‬
  • Place, Dong Xuan Market
    ‪12 min walk‬
  • Place, Hoan Kiem Lake
    ‪20 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪33 min drive‬

Room options

View all photos for Superior Room, 1 Double or 2 Single Beds

Superior Room, 1 King Bed with Sofa bed

Superior Room, 1 Double or 2 Single Beds

  • 20 sq m
  • Sleeps 3

View all photos for Deluxe Room, 1 Double or 2 Single Beds

Deluxe Room, 1 King Bed with Sofa bed

Deluxe Room, 1 Double or 2 Single Beds

  • 28 sq m
  • Sleeps 4

View all photos for Suite

Suite

Suite

  • City view
  • 35 sq m
  • Sleeps 4

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About this property

Zen

Hotel with a restaurant, 5-minute walk to West Lake
A restaurant, a bar/lounge, and 24-hour room service are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business center, a meeting room, and dry cleaning are onsite.
Zen offers 28 air-conditioned accommodations with minibars and safes. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

During your stay at Zen, you're just a quick walk from West Lake. Free breakfast, free WiFi in public areas, and a restaurant are available.
  • Free breakfast offered
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, tour or ticket assistance, and a porter
  • Just a 5-minute walk from West Lake and a 3-minute drive from Hoan Kiem Lake
  • Airport and train station pick-up shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. Public spaces have free WiFi and wired Internet.

A business center and a meeting room are available. The business-friendly Zen also features tour/ticket assistance, dry cleaning/laundry services, and 24-hour room service. An airport shuttle at scheduled times and a train station pick-up service are available for a fee.

This 3.5-star Hanoi hotel is smoke free.

Guests are served free breakfast.
Zen has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) at scheduled times
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A restaurant

Family friendly

  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Accessibility

  • Lift

More

  • 1 building
  • 7 floors
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 210000 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 420000 per vehicle (one way)
  • Rollaway bed fee: VND 210000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Zen offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Zen Hanoi
Zen Hotel Hanoi
Zen Hotel
Zen HANOI
Zen Hotel HANOI

Zen Reviews

Reviews

5.0
Rating 10 - Excellent. 2 out of 6 reviews
Rating 8 - Good. 0 out of 6 reviews
Rating 6 - Okay. 0 out of 6 reviews
Rating 4 - Poor. 1 out of 6 reviews
Rating 2 - Terrible. 3 out of 6 reviews

5.8/10

Cleanliness

6.0/10

Staff & service

4.0/10

Property conditions & facilities

Reviews

4/10 Poor

andrew, Sg

Disliked: Property conditions & facilities

Photos from the website is different

1) hotel address given is wrong 2) photos soon on the website from the real is so much different

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family hotel

It's a family hotel, but it would be better if a simple English can be spoken.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Great holiday!

Stayed in the hotel for close to a week and I must say that the service is great! The staff are attentive and very friendly, always willing to help. For the price, Zen Hotel offers a very good deal with comfortable bed, nice room (I stayed in a suite room, with toiletries all provided for), and good breakfast. House-keeping is done daily. The hotel location is also great considering that it is only a very short walk to Hoan Kiem Lake (the lake is not very big, and many attractions are located near the lake). I saw the location of the hotel somewhere in one of the internet booking sites and was pleasantly surprised when I reached there - the hotel location was actually much more accessible than shown on the map. The hotel provided me with a good starting point to visit the rest of the city and the Old Quarters, which is also a short walk away (the busy Hang Gai, Hang... shopping areas are close by). Even Church Street is very much within walking distance ( > 15-30 mins), and the city is best explored on foot. Advise: Get a room away from the streets if possible. Streets in Hanoi are noisy as early as 5am with all the honks blaring in the streets. Other than the locals, most tourists will find the noise quite unbearable and advisable to get an inside room even if they say that the rooms are quiet (by their standards). Highly recommended!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

zentral, aber heruntergekommen, schreckliches Früh

es ist alles alt und ungepflegt, zum Glück waren wir nur eine Nacht.

2/10 Terrible

出張者, 日本

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

バックパッカー向き

サービスと清潔感を求めない人はいいでしょう。ホテルは古いです。インターネットも不安定です。Wi-Fiは繋がりませんでした。画像とはかなりギャップがあります。私はリピートはいたしません。

2/10 Terrible

Isa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pub mensongère

J'ai voyagé pendant quinze jours au vietnam, et de tous les hôtels que j'ai choisi, c'est le premier que je recommanderais pas du tout. Les Photos présentées n'ont rien à voir avec la chambre que l'on m'a donné qui était sale et humide. La salle de bain est inexistante, la douche se trouve au dessus des toilettes. L'Internet ne fonctionne pas et je ne parle pas du petit déjeuner situé dans un restaurant crasseux au dernier étage...!!! À éviter