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New Ambassador Hotel

3.0 star property

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Photo gallery for New Ambassador Hotel

Property entrance
Standard Twin Room
Meeting facility
Restaurant
Property entrance

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Business services
  • Bar
  • Laundry room
  • Room service

Explore the area

View in a map
88 Kwame Nkrumah Ave, Harare
  • Place, African Unity Square
    ‪3 min walk‬
  • Place, Eastgate Centre
    ‪5 min walk‬
  • Place, Harare Gardens
    ‪7 min walk‬
  • Airport, Harare (HRE-Harare Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

7.0 out of 10
Good
(4 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Double Room

Minibar, in-room safe, individually decorated, individually furnished

Standard Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Twin Room

Minibar, in-room safe, individually decorated, individually furnished

Standard Twin Room

  • Sleeps 2
  • Free Wi-Fi

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About this property

New Ambassador Hotel

A restaurant, a bar/lounge, and coffee/tea in a common area are available at this hotel. WiFi in public areas is free. Additionally, a business center, conference space, and concierge services are onsite.
New Ambassador Hotel offers 72 accommodations with minibars and safes. Rooms open to balconies. These individually decorated and furnished accommodations include desks. Satellite television is provided.

Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

During your stay at New Ambassador Hotel, you're just a quick walk from African Unity Square. Free WiFi in public areas, a restaurant, and a bar are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 4-minute walk from African Unity Square and 6 minutes by foot from National Gallery of Zimbabwe
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center, a meeting room, and coworking spaces are available.

WiFi is free in public spaces. Event space at this hotel measures 538 square feet (50 square meters) and includes conference space. The business-friendly New Ambassador Hotel also features tour/ticket assistance, coffee/tea in a common area, and concierge services. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 3-star Harare hotel.

New Ambassador Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking; reservations required
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Piano
  • TV in common areas

Family friendly

  • Laundry facilities
  • Living room

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 538 square feet of conference space
  • Business centre
  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Desk
  • Individual decor
  • Individual furnishings
  • Living room
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at New Ambassador Hotel

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per person (one-way)
  • Airport shuttle fee per child: USD 10 (from 2 to 11 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
New Ambassador Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Ambassador Hotel New
New Ambassador
New Ambassador Harare
New Ambassador Hotel
New Ambassador Hotel Harare
New Ambassador Hotel Hotel
New Ambassador Hotel Harare
New Ambassador Hotel Hotel Harare

New Ambassador Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 29 out of 86 reviews
Rating 8 - Good. 28 out of 86 reviews
Rating 6 - Okay. 17 out of 86 reviews
Rating 4 - Poor. 8 out of 86 reviews
Rating 2 - Terrible. 4 out of 86 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

INNOCENT

Near office, good local food.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Everson

Liked: Staff & service, property conditions & facilities, room comfort

Great facility in the city centre

Great stay, nice beds and hygienic environment
Stayed 4 nights in Aug 2022
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is exceptional. Nothing to complain about.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Aju

Liked: Cleanliness, staff & service, amenities
👍
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The View and location
Stayed 1 night in Jun 2022
Verified

6/10 Okay

Everson

Liked: Staff & service
Disliked: Cleanliness

Good experience

Great location within city center affording access to all facilities and places.
Stayed 8 nights in Sep 2023
Verified

2/10 Terrible

Yasuyuki

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old hotel.
Stayed 4 nights in Nov 2023
Verified

8/10 Good

Jarkko

Liked: Cleanliness, staff & service, property conditions & facilities
Twenty-eight usd for breakfast might seem expencive for someone counting their dollars.
Stayed 3 nights in Sep 2024
Verified

8/10 Good

Ngoni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located!Safe and quite!Exceptional customer service.Receptionists are friendly so are those in the dining area.Security personnel very helpful with welcoming guests as well as helping with lugguage during check in and check out.I would highly recommend!
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

t.d

Liked: Cleanliness, amenities
Services
Stayed 2 nights in Apr 2025
Verified

2/10 Terrible

Yasuyuki

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old facility.
Stayed 3 nights in Nov 2023
Verified

8/10 Good

Gerrit

Disliked: Cleanliness

A convenient but average stay

Convenient for our meetings. A bit disappointed in food service and timing. Internet connections not convenient. Average older rooms Good housekeeping service
Stayed 1 night in Oct 2024
Verified

6/10 Okay

Jason P

Disliked: Property conditions & facilities
A very expensive breakfast at $28, though it is possible to order individual things for less. Shower head at about a meter high and didn't really work. Dated, but not terrible.
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Wilson

Liked: Cleanliness, staff & service
Disliked: Amenities
The overall is outstanding, howeever the building is very old and outdated. The heater did not work and I was force to sleep with my sweater and long johns on to stay warm. The bed was not comfortable. The hotel is close to the city center, and throughout my stay I didn't have any problems besides the condition of the hotel. For the cost to book at this hotel, I was expecting for better.
Stayed 2 nights in Jun 2024
Verified

2/10 Terrible

SEKAI

Disliked: Cleanliness, staff & service, property conditions & facilities
A dresser in the room that has a broken handle tore my £390.00 Charles Tyrwhitt suit trouser. I then discussed very politely with Amanda(one of their senior staff) that someone will get cut by that same drawer handle if they do not attend to it. I also showed Amanda that they were coackroaches in the room which she saw. In addition, i showed her that the shower was full of mold and gnats, which she also saw. She then escalated the matter to her superior, a heavily built man who was courteous and apologetic. He promised to relay the matter to the hotel manager who was away on the morning i checked out. They promised to get back to me on Monday 4 November 2024 but they never did.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. Need to upgrade and get some more channels on your tv. They only had like 9 channels
Stayed 2 nights in Apr 2022
Verified

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très bien situé, ils ont répondu à mes courriels pour les transports, excellent rapport qualité/prix. Ils m’ont référé le nom d’un chauffeur sécuritaire pour la visite du Great Zimbabwe et les peintures rupestres de Domboshawa. L’hôtel est situé entre deux magnifiques parcs.
Stayed 2 nights in Apr 2022
Verified

4/10 Poor

Nkosi

Disliked: Cleanliness, amenities, property conditions & facilities
What did I like about the place, absolutely nothing. The images they use for advertising don't show the actual state of the place. It's run down and the images which influenced my decision to book a room may have been true 30 years ago but imagine what the place would look like after many years of next to zero maintenance. They shouldn't use the images they're using now to advertise themselves because it shows a different hotel, they should get new images taken now and I wonder how many people would actually book with them when they see how it is now.
Stayed 1 night in Apr 2022
Verified

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’hôtel bien situé, le personnel est courtois et c’est très propre. Excellent rapport qualité prix. Il y a l’écho des portes le matin.
Stayed 2 nights in Mar 2022
Verified

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel bien situé, confortable, propre. Un peu écho à cause du bruit des portes. Excellent rapport qualité-prix.
Stayed 1 night in Apr 2022
Verified

8/10 Good

LYNETT

Liked: Cleanliness, staff & service
Okay 👌
Stayed 9 nights in Feb 2022
Verified

6/10 Okay

Spencer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Substantial Decline in Standards

I am sorry if I sound harsh but the New Ambassador hotel that I knew before is no longer there? I know things are a bit hard at home lately but we expected better..cockroaches..dirty toilet basin and the general cleanliness was not up to standard. Only 1 container of bottled water for a couple with a baby? No calls to confirm if all was fine in our room..no room service?? Perhaps I expected much but I genuinely believe we can do better..My wife took photos but we decided against pasting these to protect your image.
Stayed 1 night in Oct 2021
Verified

8/10 Good

Nanji-Taswa

Liked: Staff & service
Staff very friendly and helpful
Stayed 2 nights in Oct 2021
Verified

6/10 Okay

Brett

Liked: Staff & service, room comfort

For the price was good

Needs some tlc But was pleasant Hot water for shower was attended to asap Friendly staff Buffet for 20usd was way to much for std home cooked meal
Stayed 3 nights in Sep 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the old but beautiful feel of the hotel. I thoroughly enjoyed my stay. Bravo Zulu to all the staff, especially the Gentle Sir who fed us Kudu meat.
Stayed 2 nights in Aug 2021