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"Never leave reviews but Emma at reception was world class! Moved over from another hotel. Very glad we did. Great breakfast staff too. All staff w ... " More

By a verified traveller on Sat 01 Aug 2020

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Hotel Description

DoubleTree by Hilton Harrogate Majestic Hotel & Spa's great location gets high marks from our customers. During your stay, you're just a quick walk from Turkish Baths and Health Spa. You'll find features such as free WiFi in public areas, plus a full-service spa and an indoor pool. Built in 1901, this 4-star hotel has 184 rooms over 5 floors. Free WiFi and LCD TVs are available in all rooms.

  • All rooms offer 24-hour room service, LCD TVs and desks
  • Free WiFi
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with massages, facials or body treatments at The Harrogate Spa. Children's Swim Times is 8am-10am.
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a health club, a sauna and yoga classes
  • Guests have great things to say about the location and the comfortable guestrooms
  • Just a 5-minute walk from Turkish Baths and Health Spa and 6 minutes on foot from Harrogate Convention Centre
  • Dogs welcome for a fee (restrictions apply)

Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
€83* Per night/room 27 Oct - 28 Oct

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

DoubleTree by Hilton Harrogate Majestic Hotel & Spa ratings based on 18 verified reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Harrogate Majestic Hotel & Spa

Everyone (10) Couples (5) Family (2)
3 out of 5

Posted by on 26 Sep 2020

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5 out of 5
Never leave reviews but Emma at reception was world class! Moved over from another hotel. Very glad we did. Great breakfast staff too. All staff were absoloutly fantastic.

Posted by , from London on 1 Aug 2020

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4 out of 5
Hotel is very nice been many times, but was not happy with the room but they did upgrade us which was better , but was not the greatest. Reception was very helpful and all staff very friendly. staff in restaurant very friendly. There was one bar man which i think was the headman but he seemed to have an attitude we did notice this last time as we had a offer with our meal you got a free glass of bubbly but he was very rude and tried to make out it was not the offer we went to reception and they did say yes it was in the offer , we found this quite embarassing but he didnt seem to be bothered , we did see a few more things which he wasnt very nice or proffesional at, was surprised to see him still at the hotel. But overall had a great time.

Posted by , from UK on 20 Jul 2020

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Comment from Hotel Management

20 Jul 2020 by Management

Hello! Thank you so much for taking time to review your stay with us. We are delighted to hear you enjoyed you stay. Sorry to hear that you didn't have the best experience with the bar. I will pass on your feedback so we look to improve for the future. Kind Regards

5 out of 5

Posted by on 12 Mar 2020

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3 out of 5

Posted by on 14 Nov 2019

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Comment from Hotel Management

20 Nov 2019 by Manager

Thank you very much for taking the time to post your review. I hope that we can welcome you back to Harrogate and to us here at The Majestic again soon.

5 out of 5
The hotel was great even though it was being upgraded the location was excellent , restaurant was great and Lucias Italian wine bar over the road was a good place for food would stay again if it doesn't go to dear when it becomes a Hilton hotel

Posted by , from St Helens on 6 Sep 2019

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Comment from Hotel Management

22 Nov 2019 by Management

Dear guest, We are delighted you enjoyed your stay Kind regards,

4 out of 5
The hotel was being renovated so some areas was a mess.

Posted by on 22 Feb 2019

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Comment from Hotel Management

22 Feb 2019 by The Majestic hotel

Thank you for taking the time to provide feedback. I am pleased that you had an enjoyable stay with us here in Harrogate and hope to be able to welcome you back again in the future.

3 out of 5
An adequate hotel undergoing renovation. A refurbished junior suite was small and entirely lacked character. Hair in bath and shower suggest cleaning improvements. Instant coffee from machine at breakfast unacceptable for quality this hotel aspires to.

Posted by on 27 Jan 2019

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Comment from Hotel Management

30 Jan 2019 by The Majestic hotel

Thank you very much for taking the time to post your review. I will highlight all your comments to our General Manager who will investigate these with the relevant Heads of Departments; implementing the corrective training where appropriate. I have personally raised your comments to our in-house maintenance and housekeeping teams regarding the issues with your bedroom. This is not the standard that we wish our guests to experience and the teams will begin the necessary work on this bedroom immediately. I am sorry that these issues were not picked up sooner however I hope that I can assure you the necessary action will be taken to return this room to the standard that is both expected and promised from us. We take all our guests' feedback extremely seriously and will always endeavour to learn and improve from it where we can. I hope that in the future you will allow us another chance to showcase the hotel to the standard that I know we operate at on a daily basis.

4 out of 5
Nice hotel with a good history story l like to go again

Posted by on 1 Nov 2018

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Comment from Hotel Management

8 Nov 2018 by Majestic hotel

Thank you very much for taking the time to post your review. I am so pleased you enjoyed your stay with us here in Harrogate. We strive for absolute excellence in all departments in the hotel and I am very grateful that this was received. I will pass on your kind words to the team which I am sure will be welcomed greatly. I hope that we can welcome you back to Harrogate and to us here at The Majestic again soon.

3 out of 5
The room itself was a big size and good price however the only lighting the massive room had was a couple of bed side lights which when trying to get ready for an event is not very good at all. The bed pillows were also extremely hard , not what you would expect when staying in a hotel l

Posted by on 10 Dec 2017

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About the DoubleTree by Hilton Harrogate Majestic Hotel & Spa

Location Ripon Road, Harrogate, England HG1 2HU

Property Features

DoubleTree by Hilton Harrogate Majestic Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 157 square feet (15 square metres) and includes conference centres. A hot tub, a sauna, and spa services are also featured at the business-friendly DoubleTree by Hilton Harrogate Majestic Hotel & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of DoubleTree by Hilton Harrogate Majestic Hotel & Spa was completed in November 2019. This 4-star Harrogate hotel is smoke free.

  • 184 guestrooms or units
  • 5 levels
  • 157 sq ft of conference space
  • 15 sq. m of conference space
  • Built in 1901
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Leeds (LBA-Leeds Bradford) (21.3 km / 13.2 mi)
  • Train station: Harrogate Station (1 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Harrogate Majestic Hotel & Spa offers 184 forms of accommodation with a hairdryer and free toiletries. LCD televisions come with satellite channels. Bathrooms include a shower. This Harrogate hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 10:30 AM.

Carters Champagne Bar Gri – This restaurant only serves dinner.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Guests aged under 18 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Golfing nearby
  • Health or beauty spa nearby
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

The Harrogate Spa. Children's Swim Times is 8am-10am. has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath, a sauna, a spa tub and a steam room.

The spa is open daily.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Mud bath in spa
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 15 per pet, per night (maximum GBP 15 per stay)
  • Only dogs are allowed
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve on-site parking. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitisation practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 14.95 and GBP 14.95 per person (approximately)
  • Self-parking fee: GBP 10 per day
  • Pet fee: GBP 15 per pet, per night (maximum GBP15 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Majestic Harrogate
  • Majestic Hotel Harrogate
  • The Majestic Hotel
  • DoubleTree by Hilton Harrogate Majestic Hotel & Spa Hotel
  • DoubleTree by Hilton Harrogate Majestic Hotel & Spa Harrogate

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.