See all properties

Best Western The Grand Hotel Hartlepool

3.0 star property

Choose dates to view prices

Photo gallery for Best Western The Grand Hotel Hartlepool

Lobby
Desk, iron/ironing board, free cots/infant beds, free WiFi
Ballroom
Exterior
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services

Explore the area

View in a map
Swainson Street, Hartlepool, England, TS24 8AA
  • Place, Victoria Park
    ‪3 min walk‬
  • Place, Hartlepool Maritime Experience
    ‪9 min walk‬
  • Place, Monkey Statue
    ‪16 min walk‬
  • Airport, Durham (MME-Teesside Intl.)
    ‪30 min drive‬

Room options

Standard Twin Room

  • Sleeps 2

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking | Bathroom

Suite, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

Suite-1 Double Bed, Non-Smoking, Sitting Area

  • Sleeps 2

1 Double 1 Single, Non-Smoking, Family Room, Standard Room

  • Sleeps 2

Superior Room with Double Bed-Non Smoking

  • Sleeps 2

Standard Room with Double Bed-Non-Smoking

  • Sleeps 2

Standard Room With Single Bed, Non-Smoking

  • Sleeps 1

Similar properties

Restaurant
The Marine Hotel
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Bar
4.2 out of 5, Very good, 285 reviews
The Marine Hotel

About this property

Best Western The Grand Hotel Hartlepool

A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, 24-hour room service, and conference space are onsite.
Best Western The Grand Hotel Hartlepool offers 48 accommodations with coffee/tea makers and hair dryers. Satellite television is provided.

Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads, and complimentary toiletries. This Hartlepool hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

During your stay at Best Western The Grand Hotel Hartlepool, you're just a quick walk from Milll House Leisure Centre. You'll find features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Enjoy British cuisine while dining at The Grand Reastaurant
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and wedding services
  • Within a 10-minute walk of Milll House Leisure Centre and Victoria Park
  • Pets welcome for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Best Western The Grand Hotel Hartlepool also features coffee/tea in a common area, concierge services, and laundry facilities. Free self parking is available.

This 3-star Hartlepool hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7 AM to 9:30 AM and on weekends from 8 AM to 10 AM.
The Grand Reastaurant - This restaurant specializes in British cuisine and serves breakfast and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Cooked-to-order breakfast available for a fee 7 AM to 9:30 AM on weekdays and 8 AM to 10 AM on weekends; GBP 9.50 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Grand Reastaurant

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 9.50 per person
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Best Western Grand Hotel Hartlepool
Best Western Grand Hartlepool
Best Western Grand Hotel
Best The Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel
Best Western The Grand Hotel Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel Hartlepool

Best Western The Grand Hotel Hartlepool Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 93 out of 329 reviews
Rating 8 - Good. 119 out of 329 reviews
Rating 6 - Okay. 60 out of 329 reviews
Rating 4 - Poor. 30 out of 329 reviews
Rating 2 - Terrible. 27 out of 329 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service
Dirty dated room. Carpet absolutely filthy covered in stains . Shower just a dribble and unusable. Charge premium ptoces but brlow budget standard.
Stayed 1 night in Dec 2025

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff,
Stayed 3 nights in Nov 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities
Great large and clean room.
Stayed 4 nights in Nov 2025

6/10 Okay

Paul

Travelled with group
Disliked: Property conditions & facilities, room comfort
The biggest challenge was the 'double' bed, it was a large single at best. Also the rooms were cold with inadequate hot water supplys.
Stayed 1 night in Nov 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
Large clean room and en-suite
Stayed 4 nights in Nov 2025

2/10 Terrible

Peter

Stayed 3 nights in Nov 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All lovely warm and comfortable
Stayed 1 night in Nov 2025

10/10 Excellent

Kara

Stayed 1 night in Nov 2025

4/10 Poor

Geoffrey

Business traveller
Disliked: Cleanliness, staff & service, amenities
Single room was like a sauna with window full open and fan going. No adjustment on the big radiator in the small room. As window had to be fully open (safety catch had been removed) it was very loud on a Saturday night until early hrs then the street cleaners start. Room grubby but cheap. Also when I returned from work at 2 in morning no one answered the call button so was locked out. Had to bang on the windows hard. On a plus note the breakfast was good
Stayed 2 nights in Nov 2025

4/10 Poor

Ashleigh

Disliked: Cleanliness, amenities
No Wi-Fi access throughout stay
Stayed 3 nights in Nov 2025

2/10 Terrible

Barbara

Disliked: Cleanliness, property conditions & facilities, room comfort
Quick check in. Room 202 single occupancy. Decent size bathroom. Then down hill! Instant stench of smoke hits you as you open the door. Unable to open the window due to 3 large screws securing it shut. Proceed to go to the bar to get away from the stench to be told no internet connection to connect to via contactless for a drink. So goes over to the local town centre for a walk out. Gets back to the hotel to find the neighbouring room is having a rave. Music goes on for as long as I could bare, rang down the receptionist was helpful and did give the neighbour a knock. Music eventually turned off. I know this a budget one night stay. But if you have a window that does open. You’d expect to be able to use it. Also for a hotel/pub/resturant there has been a smoking ban for years. How can the domestics not smell it? Probably nose blind to the lack of fresh air coming through the window.
Stayed 1 night in Oct 2025

10/10 Excellent

Geoffrey

Stayed 1 night in Nov 2025

8/10 Good

Ronald

Stayed 1 night in Oct 2025

8/10 Good

Bryan

Liked: Staff & service, property conditions & facilities, room comfort

Lovely hotel and indian restaurant and bar

Lovely hotel, great location. It has a lovely bar and Indian restaurant underneath. The food was amazing!
Stayed 1 night in Sep 2025

6/10 Okay

Maureen

Liked: Staff & service
Disliked: Cleanliness

Okay stay

Beautiful historic building but not as clean as it could be. Windows filthy, fan and iron in our room were extremely dirty. Fan blew dust everywhere. Bed was nice and comfy. Carpets need a deep clean. Was a grand hotel in its day and with some work could be a nice place again
Stayed 2 nights in Sep 2025

10/10 Excellent

Reena, Hull

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. Unfortunately our TV did not work but the reception staff member upgraded us to a suite and we had a lovely stay . The staff were very lovely at the bar and reception and worked really hard . Thank you . You were appreciated by us.
Stayed 1 night in May 2025

6/10 Okay

Ashley

Ok place to stay lack of secure parking
Stayed 1 night in Sep 2025

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Viktorija

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel room for the night. Quite loud at night with people coming and going but I guess thats the age of the hotel. Otherwise lovely and staff helpful.
Stayed 1 night in Sep 2025

10/10 Excellent

Howard

Stayed 1 night in Aug 2025

6/10 Okay

Katharine

Disliked: Property conditions & facilities
Toilet door did not shut. Very shabby. The bed was not even a full double which for two porkers like us led to a very uncomfortable nights sleep.
Stayed 1 night in Aug 2025

6/10 Okay

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
The Grand is very good for busses with several stops right outside the hotel.
Stayed 7 nights in Aug 2025

6/10 Okay

Nichola

Disliked: Cleanliness

Disappointing stay in Hartlepool

We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window. Outside was quite noisy at night. We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.
Stayed 2 nights in Aug 2025

2/10 Terrible

Alex

Stayed 1 night in Jul 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Love this hotel ,close to everything, breakfast is the best and service is great ,i had to cut my trip early due to health conditions but will be booking again.
Stayed 2 nights in Jul 2025