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Best Western The Grand Hotel Hartlepool

3.0 star property

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Photo gallery for Best Western The Grand Hotel Hartlepool

A spacious living room with grey upholstered furniture, a flat-screen TV mounted on the wall, and large windows allowing natural light.
A reception area with a dark wood reception desk, a wall-mounted sign reading "Wishing You a very warm welcome to the Best Western Grand Hotel," and three pendant lights above the desk.
A historic red brick building with multiple windows and a prominent entrance.
A hotel room with a bed, a sofa, a coffee table, a TV, and a lamp.
A grand ballroom with ornate chandeliers, high ceilings, and elegant drapery.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Business services

Explore the area

View in a map
Swainson Street, Hartlepool, England, TS24 8AA
  • Place, Victoria Park
    ‪3 min walk‬
  • Place, Hartlepool Maritime Experience
    ‪10 min walk‬
  • Place, Monkey Statue
    ‪17 min walk‬
  • Airport, Durham (MME-Teesside Intl.)
    ‪36 min drive‬

Room options

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking

A hotel room with a large bed, a bedside table with a phone, a framed picture on the wall, and a window with sheer curtains.

Standard Room, 2 Single Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed, Non Smoking

A hotel room with a bed, a desk, a chair, a table, a radiator, a window with curtains, a TV mounted on the wall, and a red lamp.

Standard Room, 1 Single Bed, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking

A hotel room with a large bed, red and white bedding, a wooden headboard with a light, a small round table, a chair, and a mirror.

Standard Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds, Non Smoking

A hotel room with a large bed, two armchairs, a small table, and two windows with curtains.

Family Room, Multiple Beds, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Suite, 1 Double Bed, Non Smoking

A modern bathroom with a bathtub, a sink, a toilet, and a potted plant.

Suite, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed, Non Smoking

A hotel room with a large bed, a desk with a chair, a mirror, and a window with curtains.

Superior Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Suite with 1 Double Bed and Sitting Area - Non-Smoking

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

1 Double 1 Single, Non-Smoking, Family Room, Standard Room

  • Sleeps 2
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

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About this property

Best Western The Grand Hotel Hartlepool

A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, 24-hour room service, and conference space are onsite.
Best Western The Grand Hotel Hartlepool offers 48 accommodations with coffee/tea makers and hair dryers. Satellite television is provided.

Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads, and complimentary toiletries. This Hartlepool hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

During your stay at Best Western The Grand Hotel Hartlepool, you're just a quick walk from Milll House Leisure Centre. You'll find features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Enjoy British cuisine while dining at The Grand Reastaurant
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and wedding services
  • Within a 10-minute walk of Milll House Leisure Centre and Victoria Park
  • Pets welcome for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Best Western The Grand Hotel Hartlepool also features coffee/tea in a common area, concierge services, and laundry facilities. Free self parking is available.

This 3-star Hartlepool hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7 AM to 9:30 AM and on weekends from 8 AM to 10 AM.
The Grand Reastaurant - This restaurant specializes in British cuisine and serves breakfast and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Cooked-to-order breakfast available for a fee 7 AM to 9:30 AM on weekdays and 8 AM to 10 AM on weekends; GBP 9.50 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Grand Reastaurant

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 9.50 per person
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Best Western Grand Hotel Hartlepool
Best Western Grand Hartlepool
Best Western Grand Hotel
Best The Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel
Best Western The Grand Hotel Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel Hartlepool

Best Western The Grand Hotel Hartlepool Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 121 out of 377 reviews
Rating 8 - Good. 126 out of 377 reviews
Rating 6 - Okay. 66 out of 377 reviews
Rating 4 - Poor. 34 out of 377 reviews
Rating 2 - Terrible. 30 out of 377 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and grwat staff as always.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Alway clean and the staff are polite. Easy parking and a great curry housebin the basement.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Splendid Victorian hotel building right in the centre of the town. Beautifully restored. Clean and comfortable with friendly helpful staff - just needs a few more of them.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and tidy and excellent breakfast
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Paul

Alway a nice room and friendly staff
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service
Excellent
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Yes. just next door but with limited time but perfect for me.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Proper traditional English hotel! Centre of Hartlepool. Reception staff very friendly as were cleaning staff I met. Quiet despite location and easy walking distance to transport networks.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Kulwant

Liked: Staff & service, amenities
Room was big and staff were pleasant
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Geoffrey

Disliked: Cleanliness, staff & service, amenities
Hotel need managing
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Clean spacious room as usual
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Spacious and clean as usual.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Clean room very helpful staff. Convenient parking
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Great room very spacious and clean.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities
Clean rooms great staff. But heating not the best with a very small radiator
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Luke

Liked: Cleanliness, amenities, property conditions & facilities
Room was incredibly spacious with more than enough light coming through the 3 windows...great double room, very tidy. Highly recommend
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Bryan

Liked: Staff & service, property conditions & facilities, room comfort

Lovely hotel and indian restaurant and bar

Lovely hotel, great location. It has a lovely bar and Indian restaurant underneath. The food was amazing!
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

Paul

Disliked: Staff & service, amenities, property conditions & facilities
Breakfast was very poor, with little choice and the cooked food ran out very quickly causing a wait.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
The room was fresh and clean. But a bit chilly.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Great large and clean room.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
Large clean room and en-suite
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All lovely warm and comfortable
Stayed 1 night in Nov 2025
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Love this hotel ,close to everything, breakfast is the best and service is great ,i had to cut my trip early due to health conditions but will be booking again.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Clean spacious room.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensational stay, I’d highly recommend.
Stayed 1 night in Jun 2024