"Great staff, very friendly and helpful and even upgraded my room for the night to a double. Which was lovely. Credit to the hotel! The hotel it’s sel ... " More
2 Oct 2019 by Tbh
Thank you for taking the time to leave us a review, we value all feedback as this helps us moving forward. We are sorry the hotel did not meet your expectations and hope that during a future stay we can improve on that.
11 Sep 2019 by Hannah
Thank you for taking the time to leave us a review. All feedback is important to us as it helps us to continuously improve upon the services we provide to our guests. We are pleased you enjoyed your stay and hope you will stay with us again if you are ever in Hartlepool.
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The eco-certified Best Western The Grand Hotel Hartlepool also features coffee/tea in common area, concierge services, and laundry facilities. Parking is available for a fee. This 3-star Hartlepool hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Best Western The Grand Hotel Hartlepool offers 48 accommodations with coffee/tea makers and a hairdryer. Satellite televisions are provided. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead, and complimentary toiletries. This Hartlepool hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a cooked-to-order breakfast daily.
The Grand Reastaurant – This restaurant specialises in British cuisine and serves breakfast and dinner.
24-hour room service is available.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
