The Staff of the motel hardly spoke English at all and refused to accept the expedia prepayment as they say they never end up getting paid by Expedia. If I wanted to stay I had to pay them again, I refused and booked another motel down the street. Despite this, Expedia refused to refund my money and basically threw the whole thing back in my lap. I will never use Expedia again nor stay at this place in Havana. Instead, dear traveler, book the RED LION Motel in Havana, much better place, great staff and not much more money.