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Altstadt Hotel

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Photo gallery for Altstadt Hotel

Daily buffet breakfast for a fee
Triple Room
Exterior
Quadruple Room | Room amenity
Quadruple Room

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Laundry room

Explore the area

View in a map
Sankt-Anna-Gasse 9, Heidelberg, BW, 69117
  • Place, Heidelberg University Library
    ‪11 min walk‬
  • Place, University of Heidelberg Old Campus
    ‪12 min walk‬
  • Place, Heidelberg Castle
    ‪18 min walk‬
  • Airport, Mannheim (MHG)
    ‪19 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room

Double Room

Double Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Triple Room

Triple Room

Triple Room

  • 18 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Altstadt Hotel

This smoke-free hotel features laundry facilities, express check-in, and express check-out. WiFi in public areas is free. Additionally, tour/ticket assistance, a front-desk safe, and multilingual staff assistance are onsite. Housekeeping is not available.
Altstadt Hotel offers 18 accommodations with minibars and safes. Cable television is provided. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Altstadt Hotel, you're just a quick walk from Neckar Valley-Odenwald Nature Park. Features include free WiFi in public areas, plus breakfast (surcharge) and laundry facilities.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, laundry facilities, and a multilingual staff
  • Steps from Neckar Valley-Odenwald Nature Park and Deutsches Verpackungs Museum
Altstadt Hotel offers its guests multilingual staff, tour/ticket assistance, and laundry facilities. WiFi is free in public spaces. Altstadt Hotel also features express check-in, express check-out, and a front-desk safe.

This Heidelberg hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 16.50 per day)

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; EUR 10 for adults and EUR 8 for children

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Multilingual staff
  • No housekeeping service
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Built in 1906
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Minibar

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 AM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for EUR 8.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 5 nights. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 8 for children
  • Nearby parking fee: EUR 16.50 per day (1640 ft away)
  • Crib (infant bed) fee: EUR 8.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 7:30 AM - 11:00 AM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Altstadt Hotel Heidelberg
Altstadt Heidelberg
Altstadt Hotel Hotel
Altstadt Hotel Heidelberg
Altstadt Hotel Hotel Heidelberg

Altstadt Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 26 out of 121 reviews
Rating 8 - Good. 54 out of 121 reviews
Rating 6 - Okay. 29 out of 121 reviews
Rating 4 - Poor. 5 out of 121 reviews
Rating 2 - Terrible. 7 out of 121 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed a great stay and generous support
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

Cisca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, on walking distance from the centre of the city.
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice area
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
My only struggle was showing up later than expected and not being able to contact the emergency number due to my phone, but I got it figured out and everyone was kind and approachable. I stayed in a single room, which worked for me, but I would definitely look at the larger rooms if I was with my wife and/or family.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Gino

Liked: Cleanliness, amenities, property conditions & facilities
We were very pleased by our stay at the Altstaft. It is a small boutique hotel that isn’t fancy but it is in great condition, super clean and in a great location near Bismarckplatz, transportation and the Main Street for shopping and dining. Walkable in 15 minutes to the funicular to get to Schloss Heidelberg. Would go back for sure.
Stayed 2 nights in Jul 2024
Verified review

6/10 Okay

Tomas

Liked: Cleanliness, property conditions & facilities

If they change to new beds it OK

The location was very good on a quiet side street. The room was fairly spacious with a table and two chairs. To have a water and some coffee and tea would have been nice. The bed was overdue to be changed to a new one!
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotels meet various needs for various travelers. If you want a small, inexpensive, comfortable and clean hotel in Heidelberg, Germany at an outstanding location near the historic center of the city, operated by a very small, hard-working honest staff, the Altstadt could be the place for you. Given these realities, the services available at upper-class chain hotels are not there. Nor is there parking on the property. But if you arrive by air and train, are self sufficient and patient, the Altstadt could be perfect. I would gladly stay there again.
Stayed 6 nights in Sep 2023
Verified review

2/10 Terrible

Richard

Disliked: Staff & service, amenities
No real check in process. Doesn’t provide you with advance notice of codes needed to enter hotel
Stayed 1 night in Nov 2024
Verified review

2/10 Terrible

Christian

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms have no way to be locked from the inside and you will only get one key for the room. Meaning there is no way a person can stay in the room and (safely - think of a fire or other emergency) lock the door while the other person is out with the key. This seems like a small thing but it is not and made me give the location one start only.
Stayed 4 nights in Jul 2024
Verified review

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
The check in process was terrible. We were not given a booking number from expedia only an itinerary number. So we could not get our key. We had to pay roaming charges and call expedia to get assitance because we could not contact anyone using the phone number provided by Altstadt because it is just an automated message that hangs up at the end. There is clearly a miscommunication between Altstadt and expedia because we were not given the correct information to properly check in and it was a poor experience for us.
Stayed 2 nights in Sep 2022
Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Can't physically get into Hotel

We couldn't get into the hotel. We were later told this hotel has an entry code email sent to guest for entry. However this code is only on sent to those lucky enough to book on certain websites. Hotels.com is not one of them. So we showed up before the advertised check-in time to find no one at reception, a key box without a code, and a phone numer that goes straight to voicemail. Just before giving up and booking another hotel, by chance someone came by and let us in. This is not a position anyone should be put in. If there is any chance of this happing to your guest you should fix this right away. However, after going back through the reviews we found others with this issue back to 2017. We fail to believe that they are in unaware of this recurring problem. Low cost solutions that randomly leave paying customers on the street is unacceptable!
Stayed 2 nights in Aug 2022
Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein nettes, kleines uriges Hotel. Das Zimmer war tipptopp sauber. Der Empfang sehr herzlich und zuvorkommend.Es ist halt ein altes Hotel mit eigenem Flair. Ein optimaler Standort um die Stadt zu erkunden und das öffentliche Parkhaus, sowie Busbahnhof in unmittelbarer Nähe. Empfehle es gerne weiter.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Charm des Altbau s, Denkmal geschützt, saubere, nett eingerichtete Zimmer, sehr gut gesichert. Von der Rezeption gab es immer gute Tips für Unternehmungen.Ein paar Minuten zu Bus und Bahn, als auch ein Parkhaus.
Stayed 3 nights in Jun 2025
Verified review

8/10 Good

Frank

Liked: Cleanliness
Disliked: Room comfort

Gute Lage, aber einige Abstriche

Die Lage direkt zwischen Hauptstraße und Plöck ist natürlich toll. Alles sehr gut fußläufig zu erreichen. Aber: Das Hotel hat keinen Fahrstuhl, ist schon deutlich in die Jahre gekommen. Kein Frühstück und keine Parkmöglichkeiten.
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

Ronald

Liked: Cleanliness, staff & service
Ingen personal i receptionen lite strul nycklar. Bra läge i gamla stan. Nära till parkrring ok frukost. Fint badrum.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Willi

Liked: Staff & service
Disliked: Amenities
Alles Okay
Stayed 3 nights in May 2024
Verified review

8/10 Good

Hanspeter

Liked: Cleanliness, staff & service
👍
Stayed 2 nights in Oct 2023
Verified review

8/10 Good

Greta Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Die Unterkunft war sehr sauber und perfekt in der Altstadt gelegen. Wir würde wieder das Altstadt Hotel buchen!
Stayed 2 nights in May 2023
Verified review

8/10 Good

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gut gelegene Unterkunft. Alles wünschenswerte ist fußläufig uu erreichen. Sehr freundliches und zuvorkommendes Personal. Zimmer für diese Preisklasse wirklich geräumig und nett eingerichtet. Alles sehr sauber. Zum Glück musste ich nur in die erste Etage, denn ges gibt keinen Aufzug. Dann hätte ich mir noch ein Schild "bitte nicht stören" gewünscht. Ansonsten durchaus empfehlenswert und ich würde jederzeit gerne wiederkommen.
Stayed 3 nights in Oct 2022
Verified review

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War alles ok
Stayed 1 night in Oct 2022
Verified review

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Zimmer ist sehr schön renoviert. Ich habe die Rechnung in hotel bezahlt. Dashalb habr ich meine Datenkarten bei ihm abgegeben?
Stayed 1 night in Oct 2022
Verified review

8/10 Good

Josef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Preis/Leistung stimmt
Stayed 4 nights in Sep 2022
Verified review

2/10 Terrible

Sebastian

Disliked: Amenities, property conditions & facilities
Expedia hat es nicht geschafft die Buchung zu übermitteln, sodass das Hotel bereits ausgebucht war. Wir mussten in ein viel weiter entferntes und schlechter bewertetes Hotel einchecken. Bucht nicht mit Expedia!
Stayed 2 nights in Sep 2022
Verified review

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no puff and nonsense lacey frills but it is quaint, old world classic; clean, comfortable and convenient.
Stayed 3 nights in Jun 2022
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Vanwege Corona moest er ingecheckt worden met een code bij een sleutelkluis. We hadden de code echter niet, bevestigingsnummer van de boeking werkte niet. Toen ik belde werden gelukkig wel goed geholpen, maar het was fijn geweest dit van tevoren te melden. Locatie is top, maar wel veel lawaai op straat. Dat is het risico van een hotel in het centrum
Stayed 2 nights in Sep 2020