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SureStay Hotel by Best Western Helen Downtown

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Helen Downtown

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)
Lobby
Restaurant
Exterior
Indoor pool, a heated pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk

Explore the area

View in a map
8396 S Main St, Helen, GA, 30545
  • Place, Helen Festhalle
    ‪2 min walk‬
  • Place, Helen Arts & Heritage Center
    ‪5 min walk‬
  • Place, Alpine Helen/White County Convention and Visitors Bureau
    ‪9 min walk‬

Room options

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Accessible, Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Hotel by Best Western Helen Downtown

This hotel features an indoor pool, coffee/tea in a common area, and a microwave in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a refrigerator in a common area, a 24-hour front desk, and a convenience store are onsite. Housekeeping is available on request.
SureStay Hotel by Best Western Helen Downtown offers 58 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at SureStay Hotel by Best Western Helen Downtown gets high marks from our customers. During your stay, you're just a quick walk from Helen Festhalle. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include convenience store, coffee/tea in a common area, and TV in a common area
  • Guests have great things to say about the clean accommodations and the location
  • Within a 10-minute walk of Helen Festhalle and Helen Arts & Heritage Center
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly SureStay Hotel by Best Western Helen Downtown also features an indoor pool, coffee/tea in a common area, and a convenience store. Self parking is free.

Smoking is allowed in designated areas at this Helen hotel.

Guests are served free continental breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping on request

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

SureStay Hotel by Best Western Helen Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 596 out of 1006 reviews
Rating 8 - Good. 241 out of 1006 reviews
Rating 6 - Okay. 103 out of 1006 reviews
Rating 4 - Poor. 34 out of 1006 reviews
Rating 2 - Terrible. 32 out of 1006 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, staff & service
Clean and renovated rooms. Proximity was perfect and staff was very nice
Stayed 2 nights in Dec 2025

2/10 Terrible

Michar

Travelled with partner
Disliked: Amenities
Very disappointed, especially for the price. The breakfast was terrible, no hot food at all, only cold boiled eggs from the fridge, bad-tasting juice, and bagels. In a cold town, this is unacceptable. The room is old, the TV didn’t work, the A/C was extremely loud, and the walls are very thin. I could hear people walking and talking all night. Not worth the money and would not stay again.
Stayed 1 night in Dec 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and comfortable. Great walking distance from everything. Would stay again.
Stayed 1 night in Dec 2025

10/10 Excellent

Jillian

Stayed 4 nights in Dec 2025

8/10 Good

Allysa

Stayed 1 night in Dec 2025

10/10 Excellent

Hector L

Travelled with family
Liked: Cleanliness, staff & service, amenities
Never disappoints! Always delivers exactly what I expect!
Stayed 1 night in Dec 2025

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service
Had issues with the TV and bed. Staff was great.
Stayed 2 nights in Dec 2025

10/10 Excellent

Vinnie

Liked: Cleanliness, staff & service, amenities
Very convenient to everything but working distance in the room was neat and clean
Stayed 1 night in Dec 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
excellent customer service
Stayed 1 night in Dec 2025

6/10 Okay

Chase

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Parking is really tight. The beds were really bad. One seemed to be broken and had a lean to it.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect the staff, the breakfast, the parking all of it
Stayed 2 nights in Dec 2025

10/10 Excellent

Albis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is extremely convenient. We felt safe. The room was clean and cozy. The hotel is situated within walkable distance of everything. Staff was kind. Room was extremely clean and even though outside was freezing cold . Inside we felt very comfortable even without the heater on . Unable to rate breakfast since I was not hungry in mornings . Easy check in and check out process.
Stayed 2 nights in Nov 2025

6/10 Okay

Cathy

Liked: Staff & service, amenities
Front desk staff was courteous. Floor in room was a bit dirty
Stayed 3 nights in Dec 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room!
Stayed 1 night in Dec 2025

10/10 Excellent

Jane

Stayed 1 night in Dec 2025

6/10 Okay

Ashley

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2025

10/10 Excellent

melissa

Liked: Cleanliness, property conditions & facilities
It was all wonderful! The young lady at check in was so super nice and the housekeeper was so helpful. Everything was great. I was given a bottle of Welch’s grape juice when they saw it was my birthday. Thanks to everyone!!!
Stayed 1 night in Dec 2025

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Could walk to downtown. Staff was helpful and she recommended wonderful restaurants. Room was clean and comfortable. Breakfast was limited with just cold options and fruit, we prefer a hot breakfast.
Stayed 2 nights in Dec 2025

8/10 Good

Michael

Stayed 1 night in Dec 2025

10/10 Excellent

Roberto

Stayed 1 night in Dec 2025

8/10 Good

Angelica

Travelled with family and small children
Liked: Cleanliness
Front desk manager was very nice and allowed us to check in early. The location was great
Stayed 1 night in Dec 2025

6/10 Okay

MIGUEL

Liked: Cleanliness, staff & service
Yes
Stayed 1 night in Nov 2025

8/10 Good

Xiomeidy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff girls very friendly
Stayed 1 night in Nov 2025

4/10 Poor

Maria Irene

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dated property. Inconvenient to go to breakfast area when it's raining. Dirty hallways.
Stayed 1 night in Nov 2025

8/10 Good

carlos

Stayed 3 nights in Nov 2025