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SureStay Hotel by Best Western Helen Downtown

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Helen Downtown

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)
Indoor pool, a heated pool
Restaurant
Room amenity
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
8396 S Main St, Helen, GA, 30545
  • Place, Helen Festhalle
    ‪2 min walk‬
  • Place, Alpine Helen/White County Convention and Visitors Bureau
    ‪9 min walk‬
  • Place, Helen Tubing & Helen Water Park
    ‪17 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(47 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(101 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

SureStay Hotel by Best Western Helen Downtown

Hotel in Helen with free breakfast and a 24-hour front desk
This hotel features an indoor pool, coffee/tea in a common area, and a microwave in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a refrigerator in a common area, a 24-hour front desk, and a convenience store are onsite. Housekeeping is available on request.
SureStay Hotel by Best Western Helen Downtown offers 58 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at SureStay Hotel by Best Western Helen Downtown gets high marks from our customers. During your stay, you're just a quick walk from Helen Festhalle. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include convenience store, coffee/tea in a common area, and TV in a common area
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Within a 10-minute walk of Helen Festhalle and Helen Arts & Heritage Center
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly SureStay Hotel by Best Western Helen Downtown also features an indoor pool, coffee/tea in a common area, and a convenience store. Self parking is free.

Smoking is allowed in designated areas at this Helen hotel.

Guests are served free continental breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (on request)

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

Reviews

SureStay Hotel by Best Western Helen Downtown Reviews

8.8

Excellent

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 582 out of 1001 reviews
Rating 8 - Good. 258 out of 1001 reviews
Rating 6 - Okay. 93 out of 1001 reviews
Rating 4 - Poor. 37 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

Reviews

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in downtown Helen, this property offers everything you need to enjoy your time there. They have a pool and are conveniently located close to shopping and dining options. It is also located in walking distance to Cool River Tubing if you have that on your bucket list. We Will definitely stay here again.
Stayed 1 night in Jul 2025

2/10 Terrible

Justin

Disliked: Cleanliness
Stayed 2 nights in Jul 2025

10/10 Excellent

Ines

Stayed 1 night in Jul 2025

10/10 Excellent

Brandon

Stayed 1 night in Jul 2025

4/10 Poor

Stephanie

Disliked: Staff & service, property conditions & facilities
The hotel really needs a facelift. The cartridge in our shower broke the last night, so they let us use the shower in another room. Half the ceiling was growing black mold and they had a dehumidifier running in the room. That was room 110 fyi. The breakfast was nice and I really appreciate the allergy friendly options, but the toilet plunger outside our door when we came back wasn't great. The location is great, but I wouldn’t consider coming back here again.
Stayed 2 nights in Jul 2025

2/10 Terrible

Yoel, Palm Bay

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Chase

Travelled with family
Liked: Staff & service
Staff was very friendly but the room itself was run down. The chair and bed felt damp in the room and they had a humidifier in there I guess to try and combat this problem. There were also two cockroaches that we found in the room.
Stayed 1 night in Jul 2025

8/10 Good

Kathy

Great location and very convenient to the attractions. Ask for towels and washcloths at check in because we only had one towel for four people.
Stayed 2 nights in Jul 2025

10/10 Excellent

Nancy

Stayed 2 nights in Jun 2025

8/10 Good

Trinity

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The queen beds were smaller than we thought they would be. But very comfortable. The room just wasnt big enough. We enjoyed the night we stayed though.
Stayed 1 night in Jul 2025

6/10 Okay

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast, not eggs and meat
Stayed 1 night in Jul 2025

6/10 Okay

Kimberly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness

Weekend with grand babies

The front desk lady Tammy is wonderful. Everything that could go wrong went wrong! But Tammy made sure to make it right and had everything fixed with in 5 mins if not sooner. There was drinks in the refrigerator food in the microwave, a light was flickering, the remote control battery’s were dead and the phone to call the front desk was not working. Oh, our card was deactivated to. All these thangs were out of site out of mind issues so we understood. The pool was green as well. All these issue were corrected even the pool. I don’t think I would return to this place. But I do appreciate Tammy! Thank you Tammy!!!!
Stayed 2 nights in Jul 2025

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is clean and the staff is very nice
Stayed 1 night in Jul 2025

8/10 Good

Repo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Priceand location
Stayed 2 nights in Jul 2025

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay, the jetted tub and walk in shower in our room were absolutely amazing!
Stayed 1 night in Jul 2025

10/10 Excellent

Caryn

Liked: Cleanliness, staff & service, property conditions & facilities
Great easy stay! Will stay there agin
Stayed 2 nights in Jul 2025

4/10 Poor

Rafael Angel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

VICENTE, LITHIA SPRINGS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice cozy place for the price, pool is nice and kids like it
Stayed 1 night in Jul 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check in the room was very clean, the bed was firm but extremely comfortable. Everything from downtown to tubing was within walking distance. No issues and will definitely stay again.
Stayed 2 nights in Jul 2025

8/10 Good

Bakeerah

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

8/10 Good

Arghavan, Mission Viejo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was good as it is only a few minutes away from city center. The property is old but clean. The beds were very soft and not too comfortable for us. The staff are great!
Stayed 1 night in Jul 2025

10/10 Excellent

Estela

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff since we got there! Walking distance from dowtown Helen. Such a beautiful place Helen! We will come back. Very nice breakfast as well.
Stayed 2 nights in Jul 2025

10/10 Excellent

Bridgette

Liked: Cleanliness, staff & service
Great location
Stayed 2 nights in Jun 2025

8/10 Good

Jasen

Stayed 2 nights in Jul 2025