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Citybox Helsinki

3.0 star property

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Photo gallery for Citybox Helsinki

Lobby sitting area
Laundry room
Double Room
Lobby sitting area
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Kitchen

Explore the area

View in a map
Kolmas Linja 8 B, Helsinki, Uusimaa, 00530
  • Place, Hakaniemi Market Square
    ‪3 min walk‬
  • Place, Helsinki Cathedral
    ‪16 min walk‬
  • Place, Senate Square
    ‪16 min walk‬
  • Airport, Helsinki (HEL-Vantaa)
    ‪20 min drive‬

Room options

View all photos for Double Room

Double Room

Double Room

9.0 out of 10
Wonderful
(20 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room (Small)

Double Room (Small)

Double Room (Small)

9.4 out of 10
Exceptional
(65 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room (Large)

Double Room (Large)

Double Room (Large)

8.6 out of 10
Excellent
(4 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Pillow-top beds, desk, laptop workspace, soundproofing

Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Loft Room

Family Loft Room

Family Loft Room

9.4 out of 10
Exceptional
(3 reviews)
  • 15 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Family Room

Family Room

Family Room

8.8 out of 10
Excellent
(8 reviews)
  • 17 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Family Room (6 persons)

Family Room (6 persons)

Family Room (6 persons)

9.6 out of 10
Exceptional
(10 reviews)
  • 29 sq m
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 Single Bunk Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Citybox Helsinki

Hotel connected to a rail/subway station in Helsinki
A microwave in a common area, a refrigerator in a common area, and laundry facilities are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include express check-in, express check-out, and a banquet hall. Weekly housekeeping is available.
Citybox Helsinki offers 178 air-conditioned accommodations with hair dryers. Beds feature pillowtop mattresses. This Helsinki hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Guests can make use of the shared/communal kitchen. Bathrooms include showers with rainfall showerheads. Housekeeping is provided weekly.
With your stay at Citybox Helsinki, you're connected to a rail/subway station and just a quick walk from Hakaniemi Market Square. You'll find features like free WiFi in public areas, plus meeting rooms and laundry facilities.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Amenities include meeting rooms, laundry facilities, and an elevator
  • Just a 4-minute walk from Hakaniemi Market Square and 4 minutes by foot from Kallio Church
  • Cats and dogs welcome for a fee (restrictions apply)
As a guest of Citybox Helsinki, you'll find a vending machine, laundry facilities, and express check-in. WiFi is free in public spaces. Citybox Helsinki also features express check-out, an elevator, and a microwave in a common area.

This 3-star Helsinki hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Vending machine

Guest services

  • Housekeeping (weekly)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (123 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Shared kitchen access

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; access will be through a private entrance
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

  • Pets: EUR 15 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 15 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 15 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property does not have a front desk. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. Guests can access their accommodation through a private entrance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Citybox Helsinki Hotel
Citybox Helsinki Helsinki
Citybox Helsinki Hotel Helsinki

Citybox Helsinki Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 510 out of 693 reviews
Rating 8 - Good. 145 out of 693 reviews
Rating 6 - Okay. 24 out of 693 reviews
Rating 4 - Poor. 6 out of 693 reviews
Rating 2 - Terrible. 8 out of 693 reviews

9.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Innovative hotel that works—the ironing room

New style hotel. The innovations work. Read the details. Read about the creators determinations on this concept.
Stayed 3 nights in Sep 2025

8/10 Good

Marko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Leo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Dinah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is friendly and accommodating. Place is clean and accessible to any transportation and tourists spot.
Stayed 5 nights in Aug 2025

10/10 Excellent

Anissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Spot

Very clean and newly renovated hotel. Self check in and out is super easy. Would stay again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Georgia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Citybox is exactly as described--bare bones, clean, and comfortable. I did not use the laundry facilities or really engage with any staff except housekeeping, who kindly offered to help me with my bags when I was struggling to pull them all. The bed was comfortable, linens were clean, and the room was surprisingly spacious. My only real complaint was the water temperature didn't get quite hot enough for my liking, and I would have really appreciated if they had a sauna to match Finnish culture. It was about 15 minutes walking to the University of Helsinki campus and had a lot of grocery stores, cafes, and dining options nearby. Overall, this was a really great budget-friendly stay and kept me comfortable for 5 days.
Stayed 4 nights in Aug 2025

10/10 Excellent

MI SEUNG

Stayed 2 nights in Jul 2025

2/10 Terrible

Evan

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The air conditioning did not work and I notified the front desk immediately. They would not refund my money, move rooms, or fix the issue and said “the manager is on vacation”
Stayed 2 nights in Aug 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Mostly automated self service, but help is available. Breakfast buffet at Roasberg is excellent.
Stayed 3 nights in Aug 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Roanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

It was centrally located and very clean! It had all the amenities if you wanted to save some money and buy food and reheat it up.
Stayed 2 nights in Jul 2025

8/10 Good

Olivier

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Rauno

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy to check in and out, and to check luggauge - having computers keeps the price down. Help available when needed. Clean and comfortable beds.
Stayed 2 nights in Jul 2025

2/10 Terrible

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No vehicular access! Stay away!

The property is surrounded by a years-long major road construction project. Thus it is utterly inaccessible by car or taxi. This is not in any way communicated by the management. And there are no signs near the temporary "gangplank" to the hotel to indicate that one is going in the right direction. This complete lack of necessary communication is unacceptable! In my case, it resulted in two hours of wandering and an added taxi expense. Once inside, the hotel clerk was outstandingly helpful and friendly and the room was clean and comfortable. But the irresponsible behavior of the management cannot be forgiven or ignored. I must recommend not staying at this property!
Stayed 3 nights in Jun 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was impressive! The room was clean the common facilities were well kept. Very clean. The washing machine. The kitchen. Highly recommended! Will stay again if I visit Helsinki in the future
Stayed 3 nights in Jun 2025

10/10 Excellent

Mevhibe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful location to stay - with very easy links to market but also meeting venues.
Stayed 3 nights in May 2025

10/10 Excellent

Dina

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable stay and central location Very good
Stayed 3 nights in Jun 2025

10/10 Excellent

Valerie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful stay!

I love the CityBox brand and stay here whenever I am in Scandinavia. The room was excellent - without frills (minimalist in design) , and very comfortable. Location was ideal with the subway access in the building, and teams stopping almost across the street. Lots of dining options in the area as well as a lovely cafe that had breakfast. Would definitely stay again and recommend to friends. My only suggestion would be to clearly identify when cleaning is scheduled. My stay was 10 days long, and cleaning happened twice.
Stayed 10 nights in Jun 2025

10/10 Excellent

MILES

Stayed 2 nights in Jun 2025

10/10 Excellent

Guitze

Stayed 4 nights in Jun 2025

10/10 Excellent

Tayla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and a great location to stay at. Rooms were tidy aha good for short stays. Shared kitchen was great for breakfast and dinner.
Stayed 2 nights in Jun 2025

8/10 Good

Colin

Travelled with partner
Liked: Property conditions & facilities
A nice clean new hotel
Stayed 1 night in Jun 2025