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Hotel Haven

5.0 star property

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Photo gallery for Hotel Haven

Exterior
Lobby
Dining
Dining
Courtyard

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Room service
  • 24/7 front desk

Explore the area

Map
Unioninkatu 17, Helsinki, 00130
  • Kauppatori Market Square
    ‪1 min walk‬
  • Helsinki Cathedral
    ‪6 min walk‬
  • Stockmann
    ‪8 min walk‬
  • Helsinki (HEL-Vantaa)
    ‪25 min drive‬

Room options

View all photos for Grand Deluxe Harbour View

Grand Deluxe Harbour View

Grand Deluxe Harbour View

10.0 out of 10
Exceptional
(1 review)
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Balmuir Suite

Balmuir Suite

Balmuir Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

9.6 out of 10
Exceptional
(38 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Twin Bed

View all photos for Grand Deluxe

Grand Deluxe

Grand Deluxe

9.2 out of 10
Wonderful
(13 reviews)
  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed

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About this property

Hotel Haven

Luxury hotel with 3 restaurants and a 24-hour fitness center
Along with 3 restaurants, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Additionally, a coffee shop/cafe, self parking, and coffee/tea in a common area are onsite.
Hotel Haven offers 137 accommodations with minibars and safes. Accommodations offer separate sitting areas. Smart televisions come with pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Hotel Haven. During your stay, you're just a quick walk from Helsinki Cathedral. Features include free WiFi in public areas, plus 3 restaurants and a 24-hour gym. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 25+ Mbps)
  • Options for a bite to eat or a relaxing drink include 3 restaurants, a coffee shop, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Steps from Kauppatori Market Square and 7 minutes by foot from Helsinki Cathedral
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour fitness center, a terrace, and multilingual staff are also featured at the luxury Hotel Haven. Parking is available for a fee.

This 5-star Helsinki hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM and 10:00 AM.
Hotel Haven has 3 restaurants on site.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Finnish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 39 per night)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 30 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local culture and ecosystem education
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • Smart TV with premium channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per accommodation, per day (maximum EUR 50 per stay)
  • Maximum 1 pets
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 30 per person
  • Self parking fee: EUR 39 per night
  • Pet fee: EUR 15 per accommodation, per day (maximum EUR 50 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Haven Helsinki
Haven Hotel
Hotel Haven
Hotel Haven Helsinki
Haven Hotel Helsinki
Hotel Haven Hotel
Hotel Haven Helsinki
Hotel Haven Hotel Helsinki

Hotel Haven Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 677 out of 1001 reviews
Rating 8 - Good. 242 out of 1001 reviews
Rating 6 - Okay. 53 out of 1001 reviews
Rating 4 - Poor. 22 out of 1001 reviews
Rating 2 - Terrible. 7 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Horace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large and comfortable rooms bathrooms. Excellent location in the heart of the city, restaurants, and many attractions.
Stayed 1 night in Mar 2025

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful hotel

A wonderful hotel, brilliantly located by the harbour - and real warmth from all the staff
Stayed 1 night in Mar 2025

8/10 Good

Niladri

Travelled with family
Liked: Amenities
This is a standard city hotel with a fantastic location. Should not be more than 3 star. The toiletries are very good. Mattress was okay, but pillows very soft. Breakfast was below average continental spread and you have to pay extra for hot food. House keeping poor and there was a foul smell from sewer as soon as you enter the room and this was eventually sorted on our last day of stay. Staff at Reception was helpful.
Stayed 3 nights in Mar 2025

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located in city which allowed easy access to siteseeing by foot. Many restaurants are also close. Room is large and bed is comfortable.
Stayed 2 nights in Mar 2025

10/10 Excellent

Livia

Stayed 1 night in Feb 2025

10/10 Excellent

Patricia, Signal Hill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The registration staff was great in helping us in our airport issue. The rooms are nice and the linen are yummy.
Stayed 1 night in Feb 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful, centrally located place!

Amazing! Wonderful place! Lovely people. Perfect location...close to everything!
Stayed 3 nights in Jan 2025

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in a povely room, convenient for everything
Stayed 2 nights in Feb 2025

10/10 Excellent

Marybeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

6/10 Okay

Emily

Liked: Staff & service, room comfort

Improvements needed!

Overall it was good and we slept well in the end which is the main thing. However: - We couldn’t use the aircon as it smelled very strongly of sewage - considering the main purpose of a hotel room is to sleep, we were surprised how bright everything was. There seemed to be some kind of safety light in the bathroom which we couldn’t turn off and this illuminated our bedroom, there were glowing lights on the light switches, light came in past the edges of the curtains and the fire exit sign had a very bright glow - so difficult to sleep - despite having a bathtub, there were no taps to fill the bath! Meaning we had to fill the bath from the showerhead which took 30mins and by that time, the water had cooled, also not very eco-friendly as we had to run the shower for 30mins. - the shower head also leaned to one side meaning the floor was wet everytime
Stayed 2 nights in Feb 2025

10/10 Excellent

Bina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in procedure, location was excellent to be able to walk bout. Multiple tasty restaurants around. Highly recommend!
Stayed 1 night in Jan 2025

10/10 Excellent

Simone

Stayed 1 night in Jan 2025

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very convenient, and the hotel was lovely. The staff was great--kind and helpful--and the breakfast was great.
Stayed 4 nights in Jan 2025

10/10 Excellent

Paivi, Glen Head

Stayed 1 night in Jan 2025

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So comfortable and quiet
Stayed 1 night in Jan 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very friendly lovely hotel

Wonderfully friendly and helpful staff
Stayed 1 night in Jan 2025

8/10 Good

KAWTHAR, SPRINGFIELD GARDENS

Stayed 1 night in Jan 2025

8/10 Good

Hoi

Stayed 1 night in Jan 2025

10/10 Excellent

Deborah, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a beautuful, large room. The hotel has a feeling of coziness. Very helpful staff. They have room service and food in the bar, but wish they had a restaurant. Breakfast is in another building. Room is very clean. TV channels are limited for English speaking only guests.
Stayed 2 nights in Jan 2025

10/10 Excellent

Catriona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Lucy

Stayed 3 nights in Dec 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Good location. Little far from the metro but close to the market and tons of restaurants. Breakfast was perfect. Service was excellent! The courtyard is super cute, too bad it was too cold to enjoy it!
Courtyard
Breakfast room
Stayed 2 nights in Jan 2025

10/10 Excellent

Gaetano

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with excellent breakfast close to main attractions, traditional market and ferry to Suomellina. Helpful staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

Amarilis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near the old market. You just have to cross the street and is in front of it. Everything was clean and the room is pretty big space. There were many restaurants nearby, and you could just walk to the train station. We love the breakfast and we would definitely stay again, if we visit Helsinki again.
Stayed 2 nights in Dec 2024