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The Refinery Urban Suites

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Hypo-allergenic bedding, in-room safe, individually furnished, desk
55-inch Smart TV with satellite channels, iPod dock, books
Exterior
Hypo-allergenic bedding, in-room safe, individually furnished, desk
Exterior

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

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5th km. Heraklion - Moiron, Heraklion, Heraklion, Crete, 71500
  • Place, General University Hospital of Heraklion
    ‪19 min walk‬
  • Place, Palace of Knossos
    ‪7 min drive‬
  • Place, Heraklion Port
    ‪8 min drive‬
  • Airport, Heraklion (HER-Nikos Kazantzakis)
    ‪8 min drive‬

Room options

The Quiet Studio

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

The Heritage Loft

  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

The Still Loft

  • 50 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Large Single Sofa Bed

The Family Chapter

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

The Wellness Loft

  • 95 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Large Single Bed

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  • Living/dining area
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About this property

The Refinery Urban Suites

Luxury hotel with 2 outdoor pools and a full-service spa
Along with 2 outdoor pools, this hotel has a full-service spa and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a rooftop terrace, and a coffee shop/cafe are onsite.
The Refinery Urban Suites offers 34 accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies or patios. These individually furnished accommodations have separate sitting areas and include dining tables. A pillow menu is available. 55-inch Smart televisions come with satellite channels. Accommodations at this 4.5-star hotel have kitchens with refrigerators, stovetops, cookware/dishes/utensils, and dishwashers. Bathrooms include bathtubs or showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna. The spa is open daily.
During your stay at The Refinery Urban Suites, you'll be within walking distance of General University Hospital of Heraklion. You'll find features like free WiFi in public areas and free self parking, plus 2 outdoor pools.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Take a swim in the seasonal outdoor pool
  • Indulge with massages at the spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym and a playground
  • 10 minutes by car from Heraklion Port and 11 minutes from Palace of Knossos
There's a coffee shop/cafe on site, as well as a snack bar/deli. A computer station is on site and WiFi is free in public spaces. The Refinery Urban Suites offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a seasonal outdoor pool. A rooftop terrace, a library, and barbecue grills are also featured at the luxury The Refinery Urban Suites. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Heraklion hotel.

The Airstream Café - This bar serves breakfast, brunch, and light fare.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Airstream Café

Things to do

  • 2 outdoor pools
  • Bicycle tours
  • Books
  • Full-service spa
  • Games
  • Health club
  • Library
  • Playground
  • Wine tours

Family friendly

  • 2 outdoor pools
  • Dining table
  • In-room babysitting
  • In-room kitchen
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Hardwood flooring in room
  • No lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)

More

  • At least 80% organic food
  • Designated smoking areas
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels
  • IPod dock
  • Streaming services

Food and drink

  • Champagne service
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Hob
  • Kitchen
  • Limited room service
  • Oven
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - midnight
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 1.50 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 5.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - midnight.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in October.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

The Refinery Urban Suites Reviews