Everyone who helped us was great. We got an email the morning of our arrival asking which room type we would prefer, but due to driving and sightseeing missed the email. Called the number on the office door and she arrived within 5 minutes to give us a tour of the facility and show us around. The "super-king" was just two twins pushed together which wasn't horrible but it wasn't the most comfortable, but it got the job done rest-wise. Quiet area, close to Belfast and Royal Hillsborough which had nice shopping and restaurants, and onsite parking for free with charging spots for the rental car was great!